Jan 16, 2019, 7:27 am
Last edit by: Oxon Flyer
New Tier Names. This applies to Lifetime naming as well.
Platinum Premier Elite becomes Marriott Bonvoy Titanium Elite . (75 nights)
Platinum Premier Elite with Ambassador becomes Marriott Bonvoy Ambassador Elite. (100 nights + $20,000 spend)
Platinum Premier Elite becomes Marriott Bonvoy Titanium Elite . (75 nights)
Platinum Premier Elite with Ambassador becomes Marriott Bonvoy Ambassador Elite. (100 nights + $20,000 spend)
Say Hello to Marriott Bonvoy, launches Feb 13, 2019
Jan 21, 2019, 6:00 pm
#301
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Jan 21, 2019, 6:03 pm
#302
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
Not sure if you're being serious or not, but that's never happened to me. (Then again, I never pick up the room's phone, as I always assume it's someone who's mis-dialed an inter-hotel number)
Jan 21, 2019, 6:35 pm
#303
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I disagree as I want to always have a quick and easy way to reach the front desk (or hotel security) in an emergency. Moreover, when I'm overseas, I don't want to have to pay or use Skype to reach housekeeping, room service, etc. I also value having an easy low-tech foolproof way to request a wake up call when needed, especially for early flights.
Jan 21, 2019, 7:15 pm
#305
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
I personally can't imagine counting on hotel staff/technology to help me ensure I catch an early flight, but then again I'm known to have trust issues (with Marriott).
Jan 21, 2019, 7:31 pm
#306
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
When I have an early flight, I want to use as many different alarm devices as possible: my own travel alarm clock, the room alarm clock supplied by the hotel, my iPhone, the TV, the hotel room phone, etc.
Jan 21, 2019, 7:48 pm
#307
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
You sound even worse than me with early flights! Hate those things with a passion, but sometimes they simply can't be avoided.
Jan 21, 2019, 8:04 pm
#308
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I disagree also. Were you ever a top tier customer with Starwood? If so, you would have immediately seen the difference in customer service between Marriott and Starwood. I've had Starwood hotel management go out of their way so many times to accommodate me for upgrades, early check in, free happy hours or come out and greet me, leave a welcome gift in the room, invite me to property events, etc.
I'm on my fourth legacy SPG property of 2019 because of travel patterns. I was upgraded to a larger room once and to a club floor on another time. Each stay, I've been greeted as a thank you for being a Platinum. So no, even as a PPE+A at legacy SPG properties, I haven't been accommodated for upgrades, free happy hours, or a unexpected gift.
So, if I was a 25 stay Plat under the old SPG property, I can see why you wouldn't like the combination. But, if you're a 100+ night a year guest, the pre 8/18 program for Marriott Plat Premiers was far better than the current situation.
Hoping that it will get better after 2/13 when the program adopts a more traditional Marriott approach, Of course, it all depends on the hotels and their GM's.
Jan 21, 2019, 8:06 pm
#309
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,418
This is the only thing I use the in-room phone for, but it's an absolute must. Depending on the property, I might make 10+ in-house calls a day - whether for room service, laundry, concierge, butler service, or to have the valets bring up my car.
Jan 21, 2019, 10:23 pm
#310
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I dont know how long it’s been available, but definitely an amazing feature on the app. I wish it was available on all pending reservations, but I’ll take what I can get for now.
I know I diss Marriott IT a lot, but this is one thing they got right! ^
Jan 22, 2019, 3:43 am
#311
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
I have discovered the chat feature on my app on this trip. It is awesome. It only works a couple of days before arrival, during the stay and maybe a day afterwards. I used it to contact the Athenee after I forgot an item in my room, the Le Meridien to ask about lounge hours and yesterday, I asked for ice to be delivered to my room at the JW Phu Quoc while I was relaxing on the beach. Every time, a hotel employee responded to me within 30 seconds.
I dont know how long it’s been available, but definitely an amazing feature on the app. I wish it was available on all pending reservations, but I’ll take what I can get for now.
I know I diss Marriott IT a lot, but this is one thing they got right! ^
Jan 22, 2019, 5:49 am
#312
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
Jan 22, 2019, 6:16 am
#313
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Comparing processes/policies/service to a company that no longer exists because it was bought is not useful. I believe Starwood was different. Grieve that it's gone but it's not fair to take it out on Marriott. You can dislike the new Marriott, but now it needs to be compared to Hilton, Hyatt, etc.
Jan 22, 2019, 8:55 am
#314
FlyerTalk Evangelist
Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,766
It's a lot different here but the problems are not of the magnitude that overwhelmed Smisek and his gang.
Jan 22, 2019, 10:08 am
#315
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
One night at a Sheraton, I had an early appointment the next morning, so I requested a wake-up call. I also set the alarm in the room, as well as my phone alarm. The hotel had a power outage during the night which re-set the alarm clock to flashing 12:00, and also canceled all wake-up calls somehow. The only alarm that went off was my phone. My husband thinks my redundant systems are nuts but for early flights they are a must!