Points on redemption stay?
#1
Original Poster
Join Date: Oct 2002
Location: Beverly Hills,CA, USA
Posts: 160
Points on redemption stay?
Recently took a trip to England...used a 5 night stay at a 60K property (240K total). Didn't spend any money at hotel. Checked my account upon return, and noticed something like 12K points (8k base/4k elite) rewarded from stay. During trip also redeemed some single trips, and free night certificates, and got no points from those stays.
Can anyone explain?
Thanks!
Can anyone explain?
Thanks!
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Recently took a trip to England...used a 5 night stay at a 60K property (240K total). Didn't spend any money at hotel. Checked my account upon return, and noticed something like 12K points (8k base/4k elite) rewarded from stay. During trip also redeemed some single trips, and free night certificates, and got no points from those stays.
Can anyone explain?
Thanks!
Can anyone explain?
Thanks!
#3
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Yes, Marriott IT is messed up. Unfortunately you will need to submit a missing stay request and some have reported being told point stays don't get credit, which is very WRONG. Take names and escalate hoping they will get more training. CSRs are more in the mode of excusing the errors than trying to fix them so be willing to HUCA or ask the Lurkers for help.
manku, you don’t get points on reward stays except for spend and maybe welcome amenity. You should get stay credit though. Up to you if you want someone looking at your account.
#5
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,007
Yes, Marriott IT is messed up. Unfortunately you will need to submit a missing stay request and some have reported being told point stays don't get credit, which is very WRONG. Take names and escalate hoping they will get more training. CSRs are more in the mode of excusing the errors than trying to fix them so be willing to HUCA or ask the Lurkers for help.
#6
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
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