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Originally Posted by 360guy
(Post 30633545)
Checking 4 of my reservations, all 4 have been downgraded from suites to basic rooms.
RC reservations? If you were preupgraded to a suite as a Starriott Plat (not PP or PPwithAMB), this would be following the T&Cs. |
Originally Posted by MSPeconomist
(Post 30633561)
RC reservations? If you were preupgraded to a suite as a Starriott Plat (not PP or PPwithAMB), this would be following the T&Cs. |
Originally Posted by 360guy
(Post 30633681)
Starwood and Marriott properties.
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Originally Posted by Zelucifer
(Post 30633711)
FHR?
https://www.fhrdigitaldirectory.com/ And yes, FHR has lots of upper end Marriott-related properties that participate. |
Originally Posted by dgreen12
(Post 30633816)
American Express Fine Hotels & Resorts (travel agency for Amex Platinum Card members)
https://www.fhrdigitaldirectory.com/ And yes, FHR has lots of upper end Marriott-related properties that participate. |
Originally Posted by Zelucifer
(Post 30633836)
I was asking if he booked through FHR. They've had a ton of issues with there online system since they started converting to offering 5x points on FHR bookings.
Originally Posted by OUTraveling
(Post 30632862)
The reservation was made through AMEX FHR Travel and I received a confirmation of my stay.
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Originally Posted by dgreen12
(Post 30633884)
Yes, he did (it's in the original post):
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There's no such thing as AmEx FHR travel. Most people using FHR rates would book through either PTS or CTS depending on the color of one's card, but AFAIK various other AmEx travel agencies can also book FHR rates. You can also book these rates online. |
So far the RC representative has confirmed I am staying in a Club level room again, but has not stated if it was due to their gracious +$75 upgrade charge I was billed nor if my upgrade will negate the AMEX FHR benefits. I will flat out dispute the $75 additional charge in addition to a $100 resort credit if I do not get my benefits. Honestly, this entire thing is frustrating.as I have spent about an hour and half to get to where I am.
https://cimg5.ibsrv.net/gimg/www.fly...97a0685827.png https://cimg8.ibsrv.net/gimg/www.fly...0440849bee.jpg |
A $75 additional payment for two people to use a RC lounge sounds surprisingly cheap. |
Originally Posted by OUTraveling
(Post 30633939)
So far the RC representative has confirmed I am staying in a Club level room again, but has not stated if it was due to their gracious +$75 upgrade charge I was billed nor if my upgrade will negate the AMEX FHR benefits. I will flat out dispute the $75 additional charge in addition to a $100 resort credit if I do not get my benefits. Honestly, this entire thing is frustrating.as I have spent about an hour and half to get to where I am.
https://cimg5.ibsrv.net/gimg/www.fly...97a0685827.png https://cimg8.ibsrv.net/gimg/www.fly...0440849bee.jpg |
Originally Posted by Zelucifer
(Post 30633979)
Again, why haven't you contacted FHR? They're essentially your travel agent in this instance.
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Originally Posted by OUTraveling
(Post 30633997)
I received the confirmation regarding my "downgraded" room from Ritz Carlton not AMEX. Such, I we to the source of the issue.
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Originally Posted by OUTraveling
(Post 30633997)
I received the confirmation regarding my "downgraded" room from Ritz Carlton not AMEX. Such, I we to the source of the issue.
For me, I'd just call FHR, tell them I booked a club level room at $X, and that you noticed on the RC website that they don't have you in a club level room. Then at checkin, ask them to add your MR number. |
Originally Posted by Zelucifer
(Post 30634006)
Right, but FHR not only made your booking, it also has significant sway. If there's an issue with your booking, they will be able to fix it. Hotel agents are much more likely to listen to them.
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