Feb 9, 2019, 3:52 pm
Last edit by: swag
It's out now: https://points-redemption.marriott.com/category-change
PDF of properties sorted by brand: https://lacek.hs.llnwd.net/e2/marrio...ogram=marriott
PDF of properties sorted by brand: https://lacek.hs.llnwd.net/e2/marrio...ogram=marriott
Annual Award Category Changes - Effective March 5, 2019.
Mar 5, 2019, 9:30 am
#167
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
As scary as this is it is not new and nothing to do with new systems.
Every year for at least 8 years I have made bookings before the categories went up.
Every year the points total changed in the reservation.
Every year some agents knew how to do it and some didn't.
Every year for at least 8 years I have made bookings before the categories went up.
Every year the points total changed in the reservation.
Every year some agents knew how to do it and some didn't.
Mar 5, 2019, 10:44 am
#168
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
so to confirm the theory is poor training by Marriott. I can certainly believe that!
Mar 5, 2019, 11:22 am
#169
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,787
Made two reservations last night and used Points Advanced. When I called today to order the e-cert, I was told that the points had to be taken yesterday to honor the old points. I asked her to check with her supervisor and she came back with the same response.
Guess I'll have to keep calling...
Update. The second phone rep was able to calculate the correct number of points and ordered the certs. However, when I got off the phone and checked my points balance, I realized that she deducted the number of points based on the new category not what she told me it would be. This is so frustrating....
Guess I'll have to keep calling...
Update. The second phone rep was able to calculate the correct number of points and ordered the certs. However, when I got off the phone and checked my points balance, I realized that she deducted the number of points based on the new category not what she told me it would be. This is so frustrating....
Last edited by SP03; Mar 5, 2019 at 11:50 am
Mar 5, 2019, 11:22 am
#170
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Can I get the annual award category even if it comes by Plat challenge?
Mar 5, 2019, 1:31 pm
#171
Join Date: Apr 2002
Location: San Juan Capistrano, CA
Programs: Bonvoy Titanium, Hilton Diamond, AA 2.5 MM, United Gold, Hyatt Globalist
Posts: 2,460
Well, looks like we all got "Bonvoyed." All of my points went up in my future reservations, as well.
Mar 5, 2019, 2:39 pm
#172
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Mar 5, 2019, 3:34 pm
#173
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
And where did it state this in any communication? I looked everywhere but it only says from 5th of March 2019...so assumed that as long as it is not the 5th of March everywhere in the world, the old pricing should still apply...or at least for hotels that are based in a time zone where it was still the 4th of March we should have been able to book these at the old rates. Is this just another Marriott stuff-up?
Mar 5, 2019, 3:38 pm
#174
Join Date: Aug 2018
Location: Chicago
Posts: 318
I too made several category 7 points advance reservations last night, only to find out that they increased to 85K overnight.
After a few emails back and forth with my ambassador, she said that she'd be able to honor the 60K price. She said to to let her know when I have the points in my account and she will manually adjust the reservation so that it only takes 60K/night from my account.
One interesting challenge when I was talking to her was that there was no way for me to prove that I booked the hotels at 60K points per night. I never received a confirmation email for the bookings I made last night, so there was no way to confirm the date or number of points I used. That said, she was ultimately able to pull the date and time that I made the reservation (i.e., last night), which helped to prove my case.
After a few emails back and forth with my ambassador, she said that she'd be able to honor the 60K price. She said to to let her know when I have the points in my account and she will manually adjust the reservation so that it only takes 60K/night from my account.
One interesting challenge when I was talking to her was that there was no way for me to prove that I booked the hotels at 60K points per night. I never received a confirmation email for the bookings I made last night, so there was no way to confirm the date or number of points I used. That said, she was ultimately able to pull the date and time that I made the reservation (i.e., last night), which helped to prove my case.
Mar 5, 2019, 3:42 pm
#175
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Does anyone know if I will be able to apply a cat 5 cert against a hotel that went from cat 5 to cat 6? I booked the hotel under PA on March 4 when it was still cat 5 (35K points).
I do have confirmation email for the booking showing I booked it on March 4 but the email did NOT state how many points required.
I do have confirmation email for the booking showing I booked it on March 4 but the email did NOT state how many points required.
Mar 5, 2019, 5:43 pm
#176
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
I too made several category 7 points advance reservations last night, only to find out that they increased to 85K overnight.
After a few emails back and forth with my ambassador, she said that she'd be able to honor the 60K price. She said to to let her know when I have the points in my account and she will manually adjust the reservation so that it only takes 60K/night from my account.
One interesting challenge when I was talking to her was that there was no way for me to prove that I booked the hotels at 60K points per night. I never received a confirmation email for the bookings I made last night, so there was no way to confirm the date or number of points I used. That said, she was ultimately able to pull the date and time that I made the reservation (i.e., last night), which helped to prove my case.
After a few emails back and forth with my ambassador, she said that she'd be able to honor the 60K price. She said to to let her know when I have the points in my account and she will manually adjust the reservation so that it only takes 60K/night from my account.
One interesting challenge when I was talking to her was that there was no way for me to prove that I booked the hotels at 60K points per night. I never received a confirmation email for the bookings I made last night, so there was no way to confirm the date or number of points I used. That said, she was ultimately able to pull the date and time that I made the reservation (i.e., last night), which helped to prove my case.
Mar 5, 2019, 5:44 pm
#177
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Does anyone know if I will be able to apply a cat 5 cert against a hotel that went from cat 5 to cat 6? I booked the hotel under PA on March 4 when it was still cat 5 (35K points).
I do have confirmation email for the booking showing I booked it on March 4 but the email did NOT state how many points required.
I do have confirmation email for the booking showing I booked it on March 4 but the email did NOT state how many points required.
Mar 5, 2019, 5:49 pm
#178
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
And where did it state this in any communication? I looked everywhere but it only says from 5th of March 2019...so assumed that as long as it is not the 5th of March everywhere in the world, the old pricing should still apply...or at least for hotels that are based in a time zone where it was still the 4th of March we should have been able to book these at the old rates. Is this just another Marriott stuff-up?
In past years, it was the hotel’s timezone. (which wasn’t announced, so that made for some interesting discussions with the ambassador.
This year seems to have been some timezone.
Mar 5, 2019, 7:23 pm
#179
Join Date: Jan 2016
Posts: 21
Does anyone know when peak/off peak will take effect? Sorry if this has been asked but I've been searching to no avail.
Mar 5, 2019, 7:36 pm
#180
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107