Feb 9, 2019, 3:52 pm
Last edit by: swag
It's out now: https://points-redemption.marriott.com/category-change
PDF of properties sorted by brand: https://lacek.hs.llnwd.net/e2/marrio...ogram=marriott
PDF of properties sorted by brand: https://lacek.hs.llnwd.net/e2/marrio...ogram=marriott
Annual Award Category Changes - Effective March 5, 2019.
Mar 5, 2019, 5:12 am
#151
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
All my points advance reservations are now showing the new points value needed, my Ambassador is looking into it to see what the situation is but she was surprised and unaware of any process to charge the old points.
Also interestingly all the points advance reservations I made yesterday I did not get any email confirmation on. I know some people have had issues but I have never had an email confirmation issue but 6 yesterday and not 1 email, coincidence I don't think so!
You would think Marriott would learn after each IT disaster to not repeat them but it seems when it comes to Bonvoy it really is the "New Name, Fresh Look, Same 'great' loyalty program"
Obviously replace the word 'great' with whatever you feel fits! For me I think I would get banned from FT if I published the ones that come to my mind!
Also interestingly all the points advance reservations I made yesterday I did not get any email confirmation on. I know some people have had issues but I have never had an email confirmation issue but 6 yesterday and not 1 email, coincidence I don't think so!
You would think Marriott would learn after each IT disaster to not repeat them but it seems when it comes to Bonvoy it really is the "New Name, Fresh Look, Same 'great' loyalty program"
Obviously replace the word 'great' with whatever you feel fits! For me I think I would get banned from FT if I published the ones that come to my mind!
Mar 5, 2019, 5:26 am
#152
Join Date: Apr 2009
Posts: 298
All my points advance reservations are now showing the new points value needed, my Ambassador is looking into it to see what the situation is but she was surprised and unaware of any process to charge the old points.
Also interestingly all the points advance reservations I made yesterday I did not get any email confirmation on. I know some people have had issues but I have never had an email confirmation issue but 6 yesterday and not 1 email, coincidence I don't think so!
You would think Marriott would learn after each IT disaster to not repeat them but it seems when it comes to Bonvoy it really is the "New Name, Fresh Look, Same 'great' loyalty program"
Obviously replace the word 'great' with whatever you feel fits! For me I think I would get banned from FT if I published the ones that come to my mind!
Also interestingly all the points advance reservations I made yesterday I did not get any email confirmation on. I know some people have had issues but I have never had an email confirmation issue but 6 yesterday and not 1 email, coincidence I don't think so!
You would think Marriott would learn after each IT disaster to not repeat them but it seems when it comes to Bonvoy it really is the "New Name, Fresh Look, Same 'great' loyalty program"
Obviously replace the word 'great' with whatever you feel fits! For me I think I would get banned from FT if I published the ones that come to my mind!
Mar 5, 2019, 5:42 am
#153
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Both my Westin Osaka and RC Tokyo reservations went up. Hopefully they honour the reservations. I am waiting for my free annual cat 5 certificate and 60K points for the two stays, each just one night.
Mar 5, 2019, 6:13 am
#155
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
I just feel this is another round of gaming between Marriott and the members.... Who is going to win?
Mar 5, 2019, 6:50 am
#156
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Marriott would show the new point values in the customer front end for the last couple of years. CS, however, was able to see the correct (lower) point requirement. When you call to have the required number of points (technically a certificate) to a reservation, they will deduct the old and correct number of points from your account. At least in the past.
Mar 5, 2019, 7:22 am
#157
Join Date: Feb 2018
Programs: BA
Posts: 14
Bonvoy points "pay later" booking increased from 60k to 85k
Hi all,
My Marriott "pay later with points" booking increased from 60k to 85k per night today. Its for the W Maldives which moved from cat 7 to 8.
I though Marriott were honoring existing pay later bookings on the old points rate? Or am I incorrect?
Thanks
My Marriott "pay later with points" booking increased from 60k to 85k per night today. Its for the W Maldives which moved from cat 7 to 8.
I though Marriott were honoring existing pay later bookings on the old points rate? Or am I incorrect?
Thanks
Mar 5, 2019, 7:31 am
#158
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,943
I believe they said they would, but you have to call in to have the reservation manually adjusted when you go to redeem the points.
Mar 5, 2019, 7:51 am
#159
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
Marriott would show the new point values in the customer front end for the last couple of years. CS, however, was able to see the correct (lower) point requirement. When you call to have the required number of points (technically a certificate) to a reservation, they will deduct the old and correct number of points from your account. At least in the past.
Mar 5, 2019, 7:55 am
#160
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
My strategy for nights I want to use free night certs was to order a point cert before the change. Swapping the certs is probably easier (and I have done it in the past, before the merger, in similar situations without a problem)/
Mar 5, 2019, 8:04 am
#161
Join Date: Jan 2015
Posts: 155
Same thing happened to me. Just called CS, first rep told me that I had to call back 3 days before resv (in May) and they would take care of it. I said that sounded extremely risky to handle 3 days before flying across the world without any sort of confirmation. She transferred me to a supervisor who essentially just added the missing points to my account and attached the certificate.
Mar 5, 2019, 8:10 am
#162
Join Date: Feb 2018
Programs: BA
Posts: 14
Yeah I think I'd rather have the booking secured at the original points rate sooner rather than later. I'll have enough points in 10 days time for the booking (July). I'll post the outcome on here. Fingers crossed 
Mar 5, 2019, 8:22 am
#163
Join Date: Jan 2017
Posts: 11
Same thing happened to me. Just called CS, first rep told me that I had to call back 3 days before resv (in May) and they would take care of it. I said that sounded extremely risky to handle 3 days before flying across the world without any sort of confirmation. She transferred me to a supervisor who essentially just added the missing points to my account and attached the certificate.
Mar 5, 2019, 8:37 am
#164
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Yes, I dumped all my free nights and MR points on future reservations. So I locked in the old price.
Mar 5, 2019, 8:48 am
#165
Join Date: Jan 2015
Posts: 155
The number listed in the app as Titanium Support: 800-399-4229