Last edit by: RedSun
Effective 14 Sept 2019 from VFTW:
Points advance locks in the room not the rate.
Effective September 14 pricing that will apply to points advance bookings will be the current price at the time the member actually redeems points to cover the reservation. This will no longer be a way to lock in current pricing on the if-come. And with high season dates, which can change each month, the price of the room may vary up until the time of redemption.
Marriott tells me that for reservations made prior to September 14 they will honor up to 5 points advance bookings at the standard rate even if those reservations fall on a peak date.
Maximum of 3 Points Advance bookings at a time
Marriott will be updating their terms to limit members to three points advance bookings at a time. Expect to hear from Marriott if you make a bunch of points advance reservations.
Points advance locks in the room not the rate.
Effective September 14 pricing that will apply to points advance bookings will be the current price at the time the member actually redeems points to cover the reservation. This will no longer be a way to lock in current pricing on the if-come. And with high season dates, which can change each month, the price of the room may vary up until the time of redemption.
Marriott tells me that for reservations made prior to September 14 they will honor up to 5 points advance bookings at the standard rate even if those reservations fall on a peak date.
From Marriott email:
Starting September 14, You will be permitted a maximum of three Points Advance reservations at any time
Before September 14, please take the following steps to reduce your Points Advance reservations to adhere to the upcoming policy.
Cancel any remaining Points Advance reservations or convert them to a paid rate.
If you’re unable to complete this before September 14, we’ll contact you at the phone number listed in your account to help you resolve any excess reservations.
If you’re unable to complete this before September 14, we’ll contact you at the phone number listed in your account to help you resolve any excess reservations.
For Points Advance reservation(s) made before September 14 only: When you redeem, if any night has a Peak rate, call us and we’ll adjust the night to its Standard rate. If you need to change your reservation, you’ll receive the available redemption rate when you rebook
From Marriott Lurker: https://www.flyertalk.com/forum/31525589-post1.html
As a reminder, any reservations booked with points made prior to today will remain at the reserved Standard redemption rate. However, if you need to change that reservation, you may see a new redemption rate when you rebook. If the hotel you booked moves into Off-Peak, you can rebook at the new, lower redemption rate and then cancel the original reservation (standard cancellation time periods apply).
Maximum of 3 Points Advance bookings at a time
Marriott will be updating their terms to limit members to three points advance bookings at a time. Expect to hear from Marriott if you make a bunch of points advance reservations.
Point Advance Reservations [*to be discontinued 28 March 2023*]
#31
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Marriott has been a busy little beaver overnight and applied my certs/points to 11 points advance reservations! (Before you get your panties in a knot that I have so many, note that I always book my reward stays with each night separate to maintain flexibility. So a 3 night stay would be 3 reservations.)
I do the same. Always booked one night at a time whether it is an award stay or a pay stay. At check in the FD always is able to see consecutive reservations and either combine them or tell me to re-do the card keys next day (Protea Kruger Gate, wanted to do it when we returned in the evening. Ren Imperial Riding School at Vienna, wanted to do it in the morning whenever was convenient to me. Both hotels wanted the reservations stayed as individual ones and just reprogram the card keys).
There is never any need to contact hotel ahead of stay - they always kept us in the same room with only one exception - Autograph at Budapest gave a huge upgrade on the first night but could not extend it to the second night. So we had to move.
#33
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
When you're short on points for one award, and you're sure you'll have the points in time to pay for it. It's not for people to make dozens of speculative bookings that block up space more deserving people should be able to get. I have zero empathy for people who are being affected by this. If you have the points, you should have to use them all before being able to "borrow" ahead.
Who says it's a glitch? Maybe Marriott is finally trying to stop the abuses? It would be far better to completely remove PA than to keep it in its current form.
Who says it's a glitch? Maybe Marriott is finally trying to stop the abuses? It would be far better to completely remove PA than to keep it in its current form.
#34
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I also feel that I need to document absolutely everything. Since I’m not getting auto confirmations on points advance reservations, I’m now emailing them to myself and putting property name, res # and date, and pts required in the subject line. I feel I can’t trust Marriott and their shoddy IT. I don’t think I’ve ever distrusted a company as much as Marriott, sad to say.
#35
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
When you're short on points for one award, and you're sure you'll have the points in time to pay for it. It's not for people to make dozens of speculative bookings that block up space more deserving people should be able to get. I have zero empathy for people who are being affected by this. If you have the points, you should have to use them all before being able to "borrow" ahead.
Who says it's a glitch? Maybe Marriott is finally trying to stop the abuses? It would be far better to completely remove PA than to keep it in its current form.
Who says it's a glitch? Maybe Marriott is finally trying to stop the abuses? It would be far better to completely remove PA than to keep it in its current form.
#36
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,315
When you're short on points for one award, and you're sure you'll have the points in time to pay for it. It's not for people to make dozens of speculative bookings that block up space more deserving people should be able to get. I have zero empathy for people who are being affected by this. If you have the points, you should have to use them all before being able to "borrow" ahead.
Who says it's a glitch? Maybe Marriott is finally trying to stop the abuses? It would be far better to completely remove PA than to keep it in its current form.
Who says it's a glitch? Maybe Marriott is finally trying to stop the abuses? It would be far better to completely remove PA than to keep it in its current form.
1) Is the current policy for points advance reservations a good one or should it be updated or eliminated? There are varying points of view on that question all of which are valid. Everyone is entitled to an opinion on what they would like the policy to be.
2) The second question/issue is implementation of the current policy. With the current policy if you haven't already ordered a certificate seven days in advance of the start of the reservation, the system is supposed to automatically order one for you. I am intentionally not addressing the boundary case of where someone still doesn't have enough points for the reservation at that time. In my case and I infer many of the other posters cases, the system just ordered the certificates for those awards regardless of how far in advance of the reservation it was. That is a glitch because it doesn't comply with the current seven day in advance policy as published by Marriott.
What is abuse and what is flexibility is a gray area. For me, I tend to plan a few key stays through the year (winter vacation, holiday visits to the family a couple of times a year, and summer vacation) from a few months to a year in advance. While I know the general range of days I need the specifics can vary a bit and I may not have my logistics locked down until a month or so in advance. So when needed I book a few (2 or 3) reservations well in advance and then about 1 month or more in advance of my stay, I will cancel the one(s) I don't need. I don't consider that abusive.
On the other hand if someone literally books dozens (or even a dozen) points advance reservations speculatively and holds on to them until the last day available for cancellation, I would consider that abusive. Where should the line be drawn between mu current practice and the dozens of advance reservations to not be abusive is difficult to define. While it doesn't always happen, I think it is best when people just act reasonably and respect other people. I.e. your actions should reflect how you would like to be treated. I find that to be a far better practice than trying to precisely define reasonable behavior with all the potential boundary cases in a set of rules. Each to their own...
--Jon
#37
Join Date: Sep 2008
Posts: 7,875
The difference if you cannot use points advance is that points poor people cannot make speculative bookings while points rich people can. A class divide, if you want to call it that.
#38
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Thanks for that tip. Worked perfectly. I’m getting a headache from trying to keep a spreadsheet of points activity in my account just from the stuff that posts incorrectly (activity doesn’t match the change in my balance). Knowing that Marriott can go in and help themselves to my points just because they feel like it isn’t helping!
I also feel that I need to document absolutely everything. Since I’m not getting auto confirmations on points advance reservations, I’m now emailing them to myself and putting property name, res # and date, and pts required in the subject line. I feel I can’t trust Marriott and their shoddy IT. I don’t think I’ve ever distrusted a company as much as Marriott, sad to say.
Last edited by rny321; Jan 5, 2019 at 8:21 am
#39
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
With the exception of having to email myself confirmations, which I now need to do, I have been using a spreadsheet for personal travel for many years. In addition to creating a travel itinerary with details like costs and record locators, I include alternate flights in case of disruptions. Unfortunately, what began as a tool of convenience has become an instrument of necessity. I am not defending Marriott for clear failures, but the number of times I have needed to fix problems has increased elsewhere.
A spreadsheet goes by date/day of the trip and the "event" of the date, such as flight and rental car pick up, together with hotel reservation details. Yes, I too have alternatives listed as well.
On top of that I make a word doc just for hotel reservation details AND the logistics on how to get to the hotel.
The 3rd doc is for lounge access information for the trip, which lounges are available, the locations at the airports, how to get to them...
#40
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
It's funny, when you are ignorant, things aren't alarming. I just got to the 240K I needed for a February trip a week or so ago, so when the points all went out and the certificate issued, I figured that was normal. But instead I learn it's a sweep to fund certificates months out! Thanks for all the info!
#41
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Limit to how many awards can be held w/o certs?
Looks like the Ritz HMB pushed through a reso I had specified as "points advance" ( I had enough points, though I intended to use them elsewhere)... is not applying points even when you have them against the rules? what happened here?
#42
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
Marriott lets you make as many reservations as you want, regardless of how many points you have. However, some people are seeing sweeps where Marriott does take the points for a PA reservation if you have them (without notice).
#43
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Thanks. Looks like that's what hit me.
#44
Join Date: Oct 2012
Location: Pittsburgh
Programs: AA Executive Platinum, Marriott Ambassador & Lifetime Titanium, Hilton Gold
Posts: 226
I have two pre August 18 SPG point reservations that had already had the points pulled that Marriott pulled the points again. I am having my Ambassador look into it and get my points back.
#45
Join Date: Dec 2007
Location: SFO
Posts: 4,914
I had a conversation with a colleague on this whole points advance thingy and we looked up what points advance is actually.
The terms say that points advance is if you have insufficient points to redeem not “I have sufficient points to redeem but don’t touch my points because I want to keep it there until I make up my mind”
(although one can theoretically temporarily use up all the points on a reservation a year out so the balance is insufficient)
So if there are no points to pull, then it should be PA until such time you do or up to 14 days before arrival.
The terms say that points advance is if you have insufficient points to redeem not “I have sufficient points to redeem but don’t touch my points because I want to keep it there until I make up my mind”
(although one can theoretically temporarily use up all the points on a reservation a year out so the balance is insufficient)
So if there are no points to pull, then it should be PA until such time you do or up to 14 days before arrival.