penlin

margarita girl

MSPeconomist

margarita girl

Must be a lot of people affected judging by the amount of fretting and hand wringing going on.

MSPeconomist

stimpy

.0001%

paolo64

rny321

If I trust a company to eventually fix things, I don't worry about when an expected resolution occurs. If I believe that due to either incompetence or malfeasance that something that was promised won't happen unless I follow up, I tend to expend more effort monitoring and prodding until the issue is resolved. If everyone was comfortable that MPG would adjust their lifetime status to the correct level on the first attempt, there would be less concern about when the update occurs.

penlin

I think it also matters to those of us who have already had stays this year, and while there aren't a great many difference between PPE and PE , its always nice to be recognized and rewarded at the correct level.

RogerD408

This is an annual event with just about all the programs. They delay the processing until they believe they have all of the previous years activity posted and then update the accounts. This year, Marriott has a tougher job in that legacy rules are in the mix too. This is also why they don't downgrade until a month or two into the next year. Their out is that the T&Cs will state something to the effect the new status will not go into effect until stays are posted. This also burns those that have back-to-back stays and they cross to a new tier between stays, but they still have to wait until the previous stay posts. If you find a trained FDC, they can look at your account and see that you have indeed crossed over and will offer at least the new on-site benefits, but those are getting rare these days.

orca15

I'm in the gang of "exceptions" since I met the legacy requirements (750+2M) a month or so after the intiial sweep (thanks rewarding events).

I'd just like to know when/if I need to call to get it fixed, if it's broke. Getting the info that the "Sweep" has occurred is sort of the whole point of FT. Sure I could just wait a month or two, but that's not who we are

RogerD408

But there has not been an "intiial sweep". If you made MR LTP before they merged the programs, then you should have LTPP status in MPG now. If you didn't make the cut until after 8/18, then you need to wait for them to run the sweep to apply legacy rules to get your new status. The current system has no logic to determine legacy rules.

techgirl

Because the likelihood that they are going to go back and give me the 25% difference in bonus points is slim to none meaning I've left points on the table now since August that should be mine.

Because I don't get the 48 hour guarantee and frequently need to book that close in.

Because I travel with others who got their LTPP back in August (because their 10 years/750 nights were all on the Marriott side) and they get more effusive recognition and better rooms when we all check in together.

Because "shut up and wait" shouldn't be an acceptable option for any business to push on customers with this kind of loyalty.

Because Marriott cannot even manage to give a cohesive answer on how they plan to address it which leaves open the possibility that they never will.

penlin

This is the one that worries me the most.. drag it out.. till people just give up...

yeunganson

Some wise Chinese people taught me: A person's body language is the most honest.
Because you are physically still spending and staying in Marriott and have not abandoned the brand, this sweep to Lifetime Platinum Premier status isn't a high priority.

Now if 50% of the time I stay in Marriott this month I have the luck of experiencing "pee-in-bed" or "blood-in-bed" (the experience of another unfortunate flyertalker) and this is a regular occurrence to all members, I can bet fully that would be a top Marriott priority and it will be all hands on deck type of fix because people actually won't stay in those hotels that provide these "extras".