No reward avail in Marriott mobile v8.5.0 [Solution: Reinstall]
Dec 30, 2018, 7:57 am
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
No reward avail in Marriott mobile v8.5.0 [Solution: Reinstall]
I’ve been searching different cities Singapore, Kuala Lumpur, Hong Kong, Sydney etc. for different days in Jan and Feb 2019 and all hotels produce no result for points redemption. I don’t think it’s because the hotels are all sold out. Is it a known problem with the app?
Dec 30, 2018, 8:33 am
#4
Join Date: Jun 2011
Location: PHL
Posts: 656
I’ve been searching different cities Singapore, Kuala Lumpur, Hong Kong, Sydney etc. for different days in Jan and Feb 2019 and all hotels produce no result for points redemption. I don’t think it’s because the hotels are all sold out. Is it a known problem with the app?
Dec 30, 2018, 4:35 pm
#5
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
You’re absolutely right - that works! Many thanks.
Which is strange because prior to deinstalling I noticed the latest version of the app had been pushed to my iPhone.
Then again, one doesn’t / shouldn’t expect much tech competence from Marriott these days after recent months’ post merger fiascos!
Which is strange because prior to deinstalling I noticed the latest version of the app had been pushed to my iPhone.
Then again, one doesn’t / shouldn’t expect much tech competence from Marriott these days after recent months’ post merger fiascos!
Dec 30, 2018, 4:52 pm
#6
Join Date: Jun 2011
Location: PHL
Posts: 656
You’re absolutely right - that works! Many thanks.
Which is strange because prior to deinstalling I noticed the latest version of the app had been pushed to my iPhone.
Then again, one doesn’t / shouldn’t expect much tech competence from Marriott these days after recent months’ post merger fiascos!
Dec 30, 2018, 9:47 pm
#7
Join Date: Jan 2016
Posts: 905
I have no idea about apps, or how to fix them, and I suspect I’m not alone in that cluelessness.
Dec 31, 2018, 4:55 am
#8
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
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Posts: 12,018
I had the same issue. It looks like the issue is that when the new version app is installed on top of the existing app, the data cache on the phone isn't updated to what the new version expects. When you delete the app it deletes all associated data. Hence when the new version is installed, it sets up a new cache or whatnot and thus it is in the correct structure and reward nights are able to be shown.
Dec 31, 2018, 3:56 pm
#10
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Join Date: Apr 2004
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