Hotel excluding suites from upgrades (JW Guanacasta Costa Rica)
Jan 4, 2019, 4:25 pm
#136
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And ... I'm hoping they don't!
That being said, I clicked through a stay recently at a legacy Marriott property where the only SNA choices were high floor king and deluxe king. I know they have a couple of great suites because they always upgraded me to one of them before 8/18.
That being said, I clicked through a stay recently at a legacy Marriott property where the only SNA choices were high floor king and deluxe king. I know they have a couple of great suites because they always upgraded me to one of them before 8/18.
That would certainly be a huge waste of a SNA. Sad.
Jan 9, 2019, 10:56 am
#137
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Looks like the message is still up when trying to make a reservation. How long does it take for a hotel to take a msg down? We already have confirmation from corporate that this was going to be taken down.
Jan 9, 2019, 11:41 am
#138
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Jan 14, 2019, 1:13 pm
#139
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Ritz-Carlton Residences Waikiki Beach. Oddly the only Ritz-Carlton Residence that does participate in the program, but if you attempt to book a hotel you see this:
Please note-Free upgrade to suite and guaranteed 4pm check-out for suites not available for Marriott Rewards members at this hotel.
Please note-Free upgrade to suite and guaranteed 4pm check-out for suites not available for Marriott Rewards members at this hotel.
Jan 14, 2019, 1:28 pm
#140
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Ritz-Carlton Residences Waikiki Beach. Oddly the only Ritz-Carlton Residence that does participate in the program, but if you attempt to book a hotel you see this:
Please note-Free upgrade to suite and guaranteed 4pm check-out for suites not available for Marriott Rewards members at this hotel.
Please note-Free upgrade to suite and guaranteed 4pm check-out for suites not available for Marriott Rewards members at this hotel.
Jan 14, 2019, 1:29 pm
#141
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Apr 13, 2019, 11:18 pm
#142
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So this isn't about this property but possibly belongs in this thread anyway.
Inquiring with a property if Club Suites are in the upgrade pool if I've already booked a club room. Response: "unfortunately we don't include suite upgrades at this resort, but if available at check-in we'll provide you the opportunity to upgrade to a suite with a cash discount"
... Uh say what now?
This is NOT a Vistana resort or MVC. I've asked to follow up.. but.. that doesn't sound completely right to me, am I off here?
Inquiring with a property if Club Suites are in the upgrade pool if I've already booked a club room. Response: "unfortunately we don't include suite upgrades at this resort, but if available at check-in we'll provide you the opportunity to upgrade to a suite with a cash discount"
... Uh say what now?
This is NOT a Vistana resort or MVC. I've asked to follow up.. but.. that doesn't sound completely right to me, am I off here?
Apr 13, 2019, 11:27 pm
#143
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Given the complexity of the Marriott programme, we really need to know at least the brand. But this has all the hallmarks of another non-compliant property.
Apr 13, 2019, 11:43 pm
#144
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JW, like the resort in question in this thread. Really seems like a leftover Marriott-rule resort that's just not changed to new rules. I don't want to shame the property just yet since I haven't even been/checked in so I don't know what's going to happen, but it just was a bit of a surprising response. I understand some properties will just claim nothing is available, but to outright say that it's available for cash strikes me as odd.
Apr 14, 2019, 4:37 am
#145
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JW, like the resort in question in this thread. Really seems like a leftover Marriott-rule resort that's just not changed to new rules. I don't want to shame the property just yet since I haven't even been/checked in so I don't know what's going to happen, but it just was a bit of a surprising response. I understand some properties will just claim nothing is available, but to outright say that it's available for cash strikes me as odd.
The problem is by not shaming them the property may make an exception for you but not actually change the rules.
If you can get it in writing, it will be even more powerful.
Apr 14, 2019, 11:04 am
#146
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Generally, JWs are pretty good about this.
Are you talking about the JW in Cabo and Griffin Club? You're describing their policy. They wouldn't upgrade me even when there were only two rooms occupied in the Griffin Club area. And don't feel like arguing when I'm on a trip with a gf.
Are you talking about the JW in Cabo and Griffin Club? You're describing their policy. They wouldn't upgrade me even when there were only two rooms occupied in the Griffin Club area. And don't feel like arguing when I'm on a trip with a gf.
Apr 14, 2019, 11:31 am
#147
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Generally, JWs are pretty good about this.
Are you talking about the JW in Cabo and Griffin Club? You're describing their policy. They wouldn't upgrade me even when there were only two rooms occupied in the Griffin Club area. And don't feel like arguing when I'm on a trip with a gf.
Are you talking about the JW in Cabo and Griffin Club? You're describing their policy. They wouldn't upgrade me even when there were only two rooms occupied in the Griffin Club area. And don't feel like arguing when I'm on a trip with a gf.
EDIT: Since the exact same situation I'm referring to just was confirmed by someone else who checked in in the separate thread, I feel like I might as well name it now - it's the JW Cancun. Another poster just reported in that they had a club room booked and were denied a suite upgrade - but offered to buy up with cash.
Last edited by Smiley90; Apr 14, 2019 at 11:36 am
Apr 14, 2019, 1:03 pm
#148
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Are these places that have a special club floor/wing versus club rooms that mean regular rooms with club lounge access? If it's the former, it could be true that technically the club suites aren't in the upgrade pool because they're not select/standard suites or whatever the current T&C terminology says. However, to me, a normal club suite isn't a specialty suite either. Is there an option to upgrade to a nonclub suite with club access due to status?
It could be interesting if someone pays the upcharge and then disputes it, just like being asked to pay for a guaranteed late checkout.
It could be interesting if someone pays the upcharge and then disputes it, just like being asked to pay for a guaranteed late checkout.
Apr 14, 2019, 1:30 pm
#149
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Are these places that have a special club floor/wing versus club rooms that mean regular rooms with club lounge access? If it's the former, it could be true that technically the club suites aren't in the upgrade pool because they're not select/standard suites or whatever the current T&C terminology says. However, to me, a normal club suite isn't a specialty suite either. Is there an option to upgrade to a nonclub suite with club access due to status?
It could be interesting if someone pays the upcharge and then disputes it, just like being asked to pay for a guaranteed late checkout.
It could be interesting if someone pays the upcharge and then disputes it, just like being asked to pay for a guaranteed late checkout.
Both of which would be irrelevant for the other poster and me, as we've both booked rooms that already come with special club access.
Apr 14, 2019, 1:34 pm
#150
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So the property just sells rooms/suites with club access and doesn't have some special designated club wing or floor? Or if you buy club access, are you necessarily given some room located on the floor or wing close to the lounge?
I'm not asking whether club rooms/suites otherwise are different from nonclub rooms/suites, just if they're necessarily located in some designated area? Of course, if the club suite is distinctly better than the nonclub suite, that would further suggest that perhaps it's (properly?) not in the upgrade pool.
I'm not asking whether club rooms/suites otherwise are different from nonclub rooms/suites, just if they're necessarily located in some designated area? Of course, if the club suite is distinctly better than the nonclub suite, that would further suggest that perhaps it's (properly?) not in the upgrade pool.
