Hotel excluding suites from upgrades (JW Guanacasta Costa Rica)
Jan 3, 2019, 10:13 pm
#121
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
It was specifically described as a more limited buffet than the restaurant. There are too many properties out there that are gracious about providing the mandated benefits for me to accept this kind of mean spirited penny-pinching as okay.
Jan 4, 2019, 3:39 am
#122
Join Date: Nov 2003
Posts: 61
What the heck difference does it make- a great breakfast was provided. If the exact same buffet was in the restaurant, would that make you happy?
Jan 4, 2019, 7:12 am
#123
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Yes, the Plat buffet had less then the restaurant (I assume), but it had way more selection (and better quality) then a typical lounge would have. It seems some here are some here hung up on words (breakfast in the restaurant) then actually being concerned with having a substantial quality breakfast.
What the heck difference does it make- a great breakfast was provided. If the exact same buffet was in the restaurant, would that make you happy?
Jan 4, 2019, 7:20 am
#124
Join Date: Mar 2003
Posts: 1,232
i don’t think you are jaded at all by expecting properties to live up to the terms and conditions. We , as guests , have to live by the terms and conditions- such as 30 day or 72 hour cancellation policy . If we don’t comply , we get charged . I have no problem with complying with terms and conditions but loyalty is supposedly a 2 way street and the properties should be held just as accountable as the guests are .
Jan 4, 2019, 8:41 am
#125
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
i don’t think you are jaded at all by expecting properties to live up to the terms and conditions. We , as guests , have to live by the terms and conditions- such as 30 day or 72 hour cancellation policy . If we don’t comply , we get charged . I have no problem with complying with terms and conditions but loyalty is supposedly a 2 way street and the properties should be held just as accountable as the guests are .
That, and it reveals a deeper attitude toward treatment of guests. If they skimp on the breakfast benefit, and don't care about generating loyalty, that attitude is likely to be reflected elsewhere as well.
Jan 4, 2019, 9:26 am
#126
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Like the J.W. Marriott Grosvenor House in London refusing to provide the services and privileges that come with a suite to a guest staying in a suite via a suite night award certificate. Mind you, we're talking about the complimentary pressing of one garment, a daily newspaper delivery, and a complimentary mini-bar. There's a fine line here. What next? Sorry, no housekeeping for you since it's a "free" stay?
Jan 4, 2019, 10:00 am
#127
Join Date: May 2005
Location: FL
Programs: DL/PM SM/AMEX/Plat HH/Gold Marriott/Plat Starwood/Plat
Posts: 140
Boy, some of the complainers really need to get a life. The Plat breakfast was more then adequate with delicious food and great service in a beautiful setting overlooking the pool. If you’re that much of a snob to complain about a breakfast of which you really had no idea, you really need to get a life.
The breakfast was far superior then served in 99% of lounges.
Jan 4, 2019, 10:08 am
#128
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I agree, was there during Xmas and got the best suite #424 (Top north west corner) on Suite Night Awards. First day my wife and kid went to the big buffet (downstairs) by mistake and was not charged. The upstairs mini-buffet was quite decent with excellent service.
Jan 4, 2019, 12:30 pm
#129
Join Date: Nov 2003
Posts: 61
Again, you have no idea what you’re talking about. We were UPGRADED to the same type of suite without the use of an SNA. You have no clue about what people have actually experienced here and just portrays your ignorance.
Jan 4, 2019, 12:36 pm
#130
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Jan 4, 2019, 12:38 pm
#131
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
I doubt that the hotel's best suite is included in the SNA pool, and especially not in the Plat upgrade pool.
Jan 4, 2019, 12:48 pm
#132
Join Date: Nov 2003
Posts: 61
@hockeyinsider wasn't responding to you. The response was to a post that explicitly stated the upgrade was a result of a SNA request.
We didn’t use an SNA - we were upgraded because of my status BY THE PROPERTY.
And the pool of suites for which SNAs can be used are decided by the property itself, not by Marriott.
Jan 4, 2019, 1:34 pm
#133
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
No, way he said was “If the property had its way, at least when you stayed, you wouldn't have gotten upgrade at all.”
We didn’t use an SNA - we were upgraded because of my status BY THE PROPERTY.
And the pool of suites for which SNAs can be used are decided by the property itself, not by Marriott.
Jan 4, 2019, 1:35 pm
#134
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I'm sure there are some properties, especially those from legacy Marriott not used to suite night awards, who don't realize they can limit the suites that are eligible.
Jan 4, 2019, 3:54 pm
#135
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Well, we don't know what this property has in the pool but the selection does vary. I was surprised the J.W. Marriott Grosvenor House in London has every category of suites, except for the royal suite, in the pool.
I'm sure there are some properties, especially those from legacy Marriott not used to suite night awards, who don't realize they can limit the suites that are eligible.
I'm sure there are some properties, especially those from legacy Marriott not used to suite night awards, who don't realize they can limit the suites that are eligible.
That being said, I clicked through a stay recently at a legacy Marriott property where the only SNA choices were high floor king and deluxe king. I know they have a couple of great suites because they always upgraded me to one of them before 8/18.