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Full Service Properties that Don't Comply with the Breakfast Benefit

Full Service Properties that Don't Comply with the Breakfast Benefit

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Old May 11, 19, 10:39 am   -   Wikipost
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United States

JW Marriott Santa Monica Le Merigot
Santa Monica, California
Operated by Columbia Sussex
No lounge. ​​Breakfast is pastries, cereal, and fruit. No meats, cheese, or eggs. No credit toward anything on menu.
December 2018

Beaver Creek Lodge, Autograph Collection
Beaver Creek, Colorado
Operated by Kessler Collection
No lounge. Breakfast is a $10 coupon which is insufficient to cover any items on the menu.
December 2018

Westin Cape Coral Resort at Marina Village
Cape Coral, Florida
Owned by Freeman & Hasselwander Resort Properties, LLC
Light continental breakfast
January 2019

Casa Monica Resort & Spa, Autograph Collection
St. Augustine, Florida
Operated by Kessler Collection
English muffin, jam, coffee and $8 credit toward anything else on menu
November 2018

Marriott Wailea Beach Resort
Maui, Hawaii
Owned by Sunstone Hotel Investors, Inc. and managed by Marriott
Pastry, fruit and coffee or tea
December 2018

The Westin Edina Galleria
Edina, Minnesota
Continental breakfast only via room service. No breakfast benefit in attached restaurant.
April 2019

Morrison House, Autograph Collection
Alexandria, Virginia
Operated by Sage Hospitality
$10 voucher for breakfast menu, excludes tip and tap. Only pays for pastry and coffee.
April 2018

The Draftsman, Autograph Collection
Charlottesville, VA
Operated by Donohoe Hospitality Services
No voucher for breakfast, no lounge, will only offer 750 pts a night.
March 2019

British Virgin Islands

Scrub Island Resort, Spa & Marina, Autograph Collection
Scrub Island, British Virgin Islands
Pastries, bread and coffee
November 2018

Mexico

JW Marriott Cancun Resort & Spa
Cancun, Mexico
Yogurt, cereal, bread and coffee or tea
January 2019
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Old Mar 26, 19, 2:06 pm
  #136  
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Originally Posted by Reid View Post
Might as well throw the Sheraton Lincoln Harbor Hotel on the list as well. They will not offer the platinum/titanium welcome benefit for the breakfast in the restaurant. Requested numerous times, escalated to manager on duty, and then escalated to corporate (case was closed by the hotel without response twice). At the end, the benefit was not honored, and the platinum guarantee compensation was not paid out. The hotel is under the impression that if the lounge is open, they do not need to offer that welcome gift option. Even a link to the terms would not sway them.
You need to contact corporate:

Arne Sorenson, CEO <[email protected]>
David Flueck, vice president of loyalty <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>

I hope you've also wrote this up on Trip Advisor.
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Old Mar 26, 19, 4:59 pm
  #137  
 
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Originally Posted by hockeyinsider View Post
You need to contact corporate:

Arne Sorenson, CEO <[email protected]>
David Flueck, vice president of loyalty <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>

I hope you've also wrote this up on Trip Advisor.
​​​​​​​I emailed David Flueck two weeks ago, no response there either. I didn't want to email all three corporate contacts at once, but maybe that's what I should have done. I haven't written a review on TripAdvisor yet.
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Old Mar 26, 19, 5:38 pm
  #138  
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Originally Posted by Reid View Post
I emailed David Flueck two weeks ago, no response there either. I didn't want to email all three corporate contacts at once, but maybe that's what I should have done. I haven't written a review on TripAdvisor yet.
You could always send a letter via Priority Mail to get their attention. I suspect very people send written correspondence.

[Name]
Marriott International
10400 Fernwood Road
Bethesda, Maryland 20817

Alternatively, 301-380-8646 is the fax number for the CEO's office. Marriott wants us to fax hotels so you might as well fax Marriott.
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Old Mar 26, 19, 8:21 pm
  #139  
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Originally Posted by Reid View Post
The hotel is under the impression that if the lounge is open, they do not need to offer that welcome gift option. Even a link to the terms would not sway them.
Are they genuinely mistaken, or "we don't care what it says, you're not getting a restaurant breakfast." I'm guessing the latter.
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Old Mar 26, 19, 11:10 pm
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Just clarifying that if a Renaissance has a lounge and is open, they do not have to offer free breakfast in their restaurant right?
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Old Mar 26, 19, 11:47 pm
  #141  
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Originally Posted by Marriott15 View Post
Just clarifying that if a Renaissance has a lounge and is open, they do not have to offer free breakfast in their restaurant right?
that's correct.
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Old Mar 27, 19, 5:25 am
  #142  
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Originally Posted by Marriott15 View Post
Just clarifying that if a Renaissance has a lounge and is open, they do not have to offer free breakfast in their restaurant right?
Originally Posted by C17PSGR View Post
that's correct.
If the lounge is actually serving breakfast. I've been at properties with low occupancies where the lounge remains open but isn't serving food that day. Instead, eligible guests were given coupons for the restaurant.
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Old Mar 27, 19, 6:03 pm
  #143  
 
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JW Marriott Los Cabos... Continental breakfast in restaurant for 2 guests each day (fruit and toast/pastries, coffee, juice)... Not bad!
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Old Mar 27, 19, 6:23 pm
  #144  
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Originally Posted by Pheenblat View Post
JW Marriott Los Cabos... Continental breakfast in restaurant for 2 guests each day (fruit and toast/pastries, coffee, juice)... Not bad!
This property doesn't like elites. Period. It's too bad because it's a beautiful property.
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Old Mar 27, 19, 6:25 pm
  #145  
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Originally Posted by Pheenblat View Post
JW Marriott Los Cabos... Continental breakfast in restaurant for 2 guests each day (fruit and toast/pastries, coffee, juice)... Not bad!
How did they handle it if you wanted a hot breakfast? Would you receive a credit or upcharge toward other breakfast options?
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Old Mar 27, 19, 10:55 pm
  #146  
 
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Originally Posted by hockeyinsider View Post
The more people who complain the more likely it is that Marriott will force properties to comply.

Every lounge breakfast in North America has always had sausage or bacon, hot eggs, yogurt, oatmeal and cereal. If that's the very minimum for what's defined in the terms and conditions as a "continental breakfast" then that's what the very minimum the property should have to provide in the restaurant.
I got an apologetic email from the hotel (and 5k points) and did offer some polite ("speaking only as myself"-type) feedback along with a thank you for the response at least asking for the ability to get a credit towards the full breakfast.
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Old Mar 28, 19, 12:23 am
  #147  
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Originally Posted by hockeyinsider View Post
Every lounge breakfast in North America has always had sausage or bacon, hot eggs, yogurt, oatmeal and cereal. If that's the very minimum for what's defined in the terms and conditions as a "continental breakfast" then that's what the very minimum the property should have to provide in the restaurant.
Originally Posted by hockeyinsider View Post
I'm an originalist. My interpretation is based upon a plain reading of the terms and conditions as the words are written and generally understood to mean. I don't read anything into the terms that isn't actually printed.
Originally Posted by Collins English Dictionary
A continental breakfast is breakfast that consists of food such as bread, butter, jam, and a hot drink. There is no cooked food.
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Old Mar 28, 19, 6:06 am
  #148  
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Originally Posted by dayone View Post
A continental breakfast is breakfast that consists of food such as bread, butter, jam, and a hot drink. There is no cooked food.
There is no commonly accepted definition of a continental breakfast in North America. Marriott's standard of a continental breakfast, judging from the lounges, includes at least oatmeal, eggs and some sort of meat, all of which require cooking. But it doesn't matter because we are talking about restaurants, which are supposed to serve eligible elite status guests "breakfast" and not a "continental breakfast."
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Old Mar 28, 19, 7:38 am
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continental breakfast is "generally understood" to mean ... no cooked food.

In any case, you seem to be implicitly arguing that "breakfast" is the same as "non-continental breakfast" but there'e no basis for that.
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Old Mar 28, 19, 7:51 am
  #150  
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Sheraton Waikiki in full compliance! They have a great lounge with hot food for breakfast, but at check-in I was offered buffet breakfast in restaurant (Kai Market) in lieu of 1000 point welcome amenity without prompting.
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