Last edit by: applesauce
Updating for post-covid
STATE, City
STATE, City
Hotel name; Operator: Dates
Details (offered, asked, invoked?)
United States
CA, San Diego
Guild Hotel, Tribute Portfolio: ; 11/21
GA, Atlanta
United States
CA, San Diego
Guild Hotel, Tribute Portfolio: ; 11/21
GA, Atlanta
The Burgess, Tribute Portfolio; ; 07/23
No lounge. No breakfast. Claims exempt as a "boutique" hotel. Did not invoke.
TX, San Antonio
St Anthony Hotel; Operated by BC Lynd (?); 11/22
$15pp but does not include tax or tip. Only found out at checkout.
Mexico
Full Service Properties that Don't Comply with the Breakfast Benefit
#136
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Might as well throw the Sheraton Lincoln Harbor Hotel on the list as well. They will not offer the platinum/titanium welcome benefit for the breakfast in the restaurant. Requested numerous times, escalated to manager on duty, and then escalated to corporate (case was closed by the hotel without response twice). At the end, the benefit was not honored, and the platinum guarantee compensation was not paid out. The hotel is under the impression that if the lounge is open, they do not need to offer that welcome gift option. Even a link to the terms would not sway them.
Arne Sorenson, CEO <[email protected]>
David Flueck, vice president of loyalty <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>
I hope you've also wrote this up on Trip Advisor.
#137
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You need to contact corporate:
Arne Sorenson, CEO <[email protected]>
David Flueck, vice president of loyalty <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>
I hope you've also wrote this up on Trip Advisor.
Arne Sorenson, CEO <[email protected]>
David Flueck, vice president of loyalty <[email protected]>
Guest Experience Supervisor Escalation <[email protected]>
I hope you've also wrote this up on Trip Advisor.
#138
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[Name]
Marriott International
10400 Fernwood Road
Bethesda, Maryland 20817
Alternatively, 301-380-8646 is the fax number for the CEO's office. Marriott wants us to fax hotels so you might as well fax Marriott.
#139
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Are they genuinely mistaken, or "we don't care what it says, you're not getting a restaurant breakfast." I'm guessing the latter.
#141
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Location: SLC/HEL/Anywhere with a Beach
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#142
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#144
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#145
Original Poster
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Location: SLC/HEL/Anywhere with a Beach
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#146
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The more people who complain the more likely it is that Marriott will force properties to comply.
Every lounge breakfast in North America has always had sausage or bacon, hot eggs, yogurt, oatmeal and cereal. If that's the very minimum for what's defined in the terms and conditions as a "continental breakfast" then that's what the very minimum the property should have to provide in the restaurant.
Every lounge breakfast in North America has always had sausage or bacon, hot eggs, yogurt, oatmeal and cereal. If that's the very minimum for what's defined in the terms and conditions as a "continental breakfast" then that's what the very minimum the property should have to provide in the restaurant.
#147
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,287
Every lounge breakfast in North America has always had sausage or bacon, hot eggs, yogurt, oatmeal and cereal. If that's the very minimum for what's defined in the terms and conditions as a "continental breakfast" then that's what the very minimum the property should have to provide in the restaurant.
Originally Posted by Collins English Dictionary
A continental breakfast is breakfast that consists of food such as bread, butter, jam, and a hot drink. There is no cooked food.
#148
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There is no commonly accepted definition of a continental breakfast in North America. Marriott's standard of a continental breakfast, judging from the lounges, includes at least oatmeal, eggs and some sort of meat, all of which require cooking. But it doesn't matter because we are talking about restaurants, which are supposed to serve eligible elite status guests "breakfast" and not a "continental breakfast."
#150
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Sheraton Waikiki in full compliance! They have a great lounge with hot food for breakfast, but at check-in I was offered buffet breakfast in restaurant (Kai Market) in lieu of 1000 point welcome amenity without prompting. ^