Last edit by: DELee
Marriott's privacy policy includes the ability to request all personal information.
Privacy Policy: https://www.marriott.com/about/privacy.mi
To obtain a copy of your personal data, click Privacy Rights, then click the link 'this form'.
FWIW: Thread about requesting Hilton data: Hilton personal information request
Privacy Policy: https://www.marriott.com/about/privacy.mi
To obtain a copy of your personal data, click Privacy Rights, then click the link 'this form'.
FWIW: Thread about requesting Hilton data: Hilton personal information request
Be Aware, All Marriotts Have an Internal System Where they can criticize you!!
#61
Join Date: Jun 1999
Location: Somewhere
Posts: 1,230
Every company that does business in CA will have to allow customers to retrieve all their information including those from internal systems in 2020 as a result of the new California privacy law. Many of these companies are busy deleting comments or even retiring these systems as a result.
#62
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
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Haha, I cannot deny that it is. But my natural comfort zone being so cold means I take it seriously when I genuinely check with hotels about their ability to cool rooms/suites. At home, I sleep at 65 F. I have 2 back up/redundant air con systems just in case. If a hotel cant keep it cool enough for meas does occasionally happenIm happy to stay elsewhere, but I do need an honest answer.
#63
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Just hope that if it breaks that its not full of mercury.
I have some devices that take room temperature amongst other things but I cant see myself carrying a dedicated thermometer to measure room temperatures. But I guess that room temperature focus and tool is one way to more effectively be difficult with a hotel that fails to deliver a comfortable enough room.
I have some devices that take room temperature amongst other things but I cant see myself carrying a dedicated thermometer to measure room temperatures. But I guess that room temperature focus and tool is one way to more effectively be difficult with a hotel that fails to deliver a comfortable enough room.
#64
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Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
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And yet here we are.
#65
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Great comment, but what constitutes abuse and how fair is it? Let's say the front desk agent is rude and rolled her eyes and talked down to guest. Guest gets upset, raises voice, calls her rude, asks to speak to supervisor who doesn't really care. Escalated to manager who apologizes but guest unhappy and tells manager they will never stay again. Manager puts in the internal database that guest was irate and yelling and cursing and abusive. Guest wasn't any of those things but manager puts it in anyways because well, he or she can. Maybe manager didn't like guest's tone, maybe manager is having a bad day, maybe manager backs staff no matter what and doesn't believe guest. Heck with this internal system you don't need a reason it seems, to access it and skew the story to fit their narrative. And 99% of the time, the guest will never know that the manager put extreme fabrications and lies into this database and that from now on if they want, basically any front desk employee can access and read these lies. Yup, real fair.
#66
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,778
Im not missed the point and as others have wrote, if you deal with hotel staff in proper manner, then there are no reason to put negative comment.
I have experience similar issue .... checked in, room is not ready, so I let fda do the paperwork and ask them to call me when room is ready as I have other things to do.
Hotel did call me in the afternoon but I only manage to pick up the key very late (11pm or so). Went to the room and realise the mistake, I return to front desk to inform them the mistake. After checking my confirmation email, they realise the suite I booked was sold out. After long wait ... almost 2 hours, finally they assign higher category suite.
During the process I never create a big fuss or anything.
I dont see the reason for hotel to put negative notes for this issue.
And I really dont see hotel staff wrote negative notes on anyone unless the interaction with the said person is really bad.
#67
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Location: Southern California, USA
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Great comment, but what constitutes abuse and how fair is it? Let's say the front desk agent is rude and rolled her eyes and talked down to guest. Guest gets upset, raises voice, calls her rude, asks to speak to supervisor who doesn't really care. Escalated to manager who apologizes but guest unhappy and tells manager they will never stay again. Manager puts in the internal database that guest was irate and yelling and cursing and abusive. Guest wasn't any of those things but manager puts it in anyways because well, he or she can. Maybe manager didn't like guest's tone, maybe manager is having a bad day, maybe manager backs staff no matter what and doesn't believe guest. Heck with this internal system you don't need a reason it seems, to access it and skew the story to fit their narrative. And 99% of the time, the guest will never know that the manager put extreme fabrications and lies into this database and that from now on if they want, basically any front desk employee can access and read these lies. Yup, real fair.
When there is a proponderance of negative comments indicating much the same thing about a guest, either its a conspiracy against the guest or, more likely, the guest is truly the problem meriting such negative commentary.
Sometimes, a person defamed is getting their just desserts.
#68
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,624
As I got older I found it harder and harder to sleep in warm hotel rooms. I also noticed that rooms seemed warmer than the thermostat indicated. I now travel (domestically) with an alarm clock that has a thermometer. I found that in a fair number of hotels, the room thermostat reads about much cooler than it really is. I've had this conversation with a tech sent to look at the A/C more than a few times
"The thermostat says it's 68 in here"
"It's actually 73" *points to thermometer*
"Uh, let me check the central system"
And that night the room is a lot cooler and the thermostat and the thermometer read the same temperature.
"The thermostat says it's 68 in here"
"It's actually 73" *points to thermometer*
"Uh, let me check the central system"
And that night the room is a lot cooler and the thermostat and the thermometer read the same temperature.
#69
Join Date: Feb 2010
Location: YVR
Programs: United Silver, Bonvoy Titanium, Hyatt Explorist
Posts: 378
interesting thread. Most electronic medical record systems (EMR) also have fields for staff to put notes about problem patient behaviour. If someone yells at the physician's receptionist, for instance it will usually be documented these days.
#70
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
This was news in the WSJ back in 2006. 😊
http://www.columbia.edu/~rk566/Larry...el%20(CRM).doc
Now they are going a step further: discreetly monitoring what guests do during their stays and then recording that information in computer systems that are shared by the hotel company's different properties.
What is generating the most concern is the reliance on sharp-eyed-and-eared employees to pick up on and record clues. The hotel industry calls its data-collection procedures "capturing" information, but some travelers worry they amount to snooping.
http://www.columbia.edu/~rk566/Larry...el%20(CRM).doc
Now they are going a step further: discreetly monitoring what guests do during their stays and then recording that information in computer systems that are shared by the hotel company's different properties.
What is generating the most concern is the reliance on sharp-eyed-and-eared employees to pick up on and record clues. The hotel industry calls its data-collection procedures "capturing" information, but some travelers worry they amount to snooping.
Last edited by damon88; Dec 23, 2018 at 3:55 pm
#71
Original Poster
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
If you create a big fuss over some honest mistake, then you deserve a negative note.
Im not missed the point and as others have wrote, if you deal with hotel staff in proper manner, then there are no reason to put negative comment.
I have experience similar issue .... checked in, room is not ready, so I let fda do the paperwork and ask them to call me when room is ready as I have other things to do.
Hotel did call me in the afternoon but I only manage to pick up the key very late (11pm or so). Went to the room and realise the mistake, I return to front desk to inform them the mistake. After checking my confirmation email, they realise the suite I booked was sold out. After long wait ... almost 2 hours, finally they assign higher category suite.
During the process I never create a big fuss or anything.
I dont see the reason for hotel to put negative notes for this issue.
And I really dont see hotel staff wrote negative notes on anyone unless the interaction with the said person is really bad.
#72
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
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Theres a big difference between being high maintenance with air con and confirming in good faith before booking to be sure hotels can accommodate my air con requirements. I do the latter.
#73
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Every company that does business in CA will have to allow customers to retrieve all their information including those from internal systems in 2020 as a result of the new California privacy law. Many of these companies are busy deleting comments or even retiring these systems as a result.
Retiring the systems doesnt mean the data is necessarily gone from being retrievable by the company. But it could mean the data is gone, depending on what is done when retiring the systems.
#74
Original Poster
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
And yet I am treated extremely well by almost all hotels. Im upgraded all the time. I dont think my comments are as negative as you believe. And if they are, it doesnt seem to be impacting my stays at all.
Theres a big difference between being high maintenance with air con and confirming in good faith before booking to be sure hotels can accommodate my air con requirements. I do the latter.
#75
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
And yet I am treated extremely well by almost all hotels. Im upgraded all the time. I dont think my comments are as negative as you believe. And if they are, it doesnt seem to be impacting my stays at all.
Theres a big difference between being high maintenance with air con and confirming in good faith before booking to be sure hotels can accommodate my air con requirements. I do the latter.
As we think about the quadrant with level of maintenance on one part and level of return on another part, seems like some customers might be considered high maintenance/high return.
Frankly, I doubt the typical hotel even looks at this info unless there is an issue. Considering they don't always recognize status or pre-upgrade guests, it seems unlikely they are paying any attention to this in most cases.