Apr 21, 2020, 11:10 am
Last edit by: DELee
Marriott's privacy policy includes the ability to request all personal information.
Privacy Policy: https://www.marriott.com/about/privacy.mi
To obtain a copy of your personal data, click Privacy Rights, then click the link 'this form'.
FWIW: Thread about requesting Hilton data: Hilton personal information request
Privacy Policy: https://www.marriott.com/about/privacy.mi
To obtain a copy of your personal data, click Privacy Rights, then click the link 'this form'.
FWIW: Thread about requesting Hilton data: Hilton personal information request
Be Aware, All Marriotts Have an Internal System Where they can criticize you!!
Dec 26, 2018, 12:59 am
#136
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
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Moderator Note
This thread is being reopened.
The comments on other posters, whether direct or side-handed are not acceptable. If you are unclear about the rules of FlyerTalk, I suggest you reread them, with special attention to Rule 12. If you feel that someone has posted an attack or insult, do not respond. Use the RBP feature to alert the moderators. Note that taking threads off-topic down the path of topics better discussed in OMNI is also prohibited.
yosithezet
Co-Moderator, MSR Forum
The comments on other posters, whether direct or side-handed are not acceptable. If you are unclear about the rules of FlyerTalk, I suggest you reread them, with special attention to Rule 12. If you feel that someone has posted an attack or insult, do not respond. Use the RBP feature to alert the moderators. Note that taking threads off-topic down the path of topics better discussed in OMNI is also prohibited.
yosithezet
Co-Moderator, MSR Forum
Last edited by yosithezet; Dec 26, 2018 at 11:00 pm
Feb 23, 2020, 10:00 am
#138
Join Date: Nov 2010
Location: California
Posts: 241
And the holders of those databases are considered CRAs (Consumer Reporting Agencies) under the U.S. Fair Credit Reporting Act and are obligated to provide consumers copies of data held on them on request either annually or upon adverse action. Ideally, databases in which hotels are sharing information about customers should be treated the same way, though current law doesn't require such. (IANAL and I did not stay in a Holiday Inn Express last night.)
Feb 23, 2020, 11:04 am
#139
Join Date: Nov 2016
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Posts: 3,139
And the holders of those databases are considered CRAs (Consumer Reporting Agencies) under the U.S. Fair Credit Reporting Act and are obligated to provide consumers copies of data held on them on request either annually or upon adverse action. Ideally, databases in which hotels are sharing information about customers should be treated the same way, though current law doesn't require such. (IANAL and I did not stay in a Holiday Inn Express last night.)
Feb 23, 2020, 12:21 pm
#140
Join Date: Mar 2018
Location: EDI/GLA
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Feb 23, 2020, 1:25 pm
#141
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,250
It's funny, I have zero worries about what the CRM system says about me. Treat people well in general and things will take care of themselves.
Occasionally I do read posts on FT and find myself wondering: "Dude, can you hear what you sound like?" ... and also thinking, I can understand how the FA, desk clerk or whoever, reacted the way they did.
Occasionally I do read posts on FT and find myself wondering: "Dude, can you hear what you sound like?" ... and also thinking, I can understand how the FA, desk clerk or whoever, reacted the way they did.
Feb 23, 2020, 1:49 pm
#142
Join Date: Nov 2010
Location: California
Posts: 241
Ideally, that would be 100% true. However, it only takes one vindictive clerk to "make a note" to color every future interaction with a customer. I don't know who first said it, but "no authority is abused like petty authority" comes to mind.
Feb 23, 2020, 1:51 pm
#143
Join Date: Nov 2010
Location: California
Posts: 241
Edit: thinking about this further, another way to find out what's there is to take the route another poster had mentioned: ask an employee at a Marriott at which you frequently stay and with whom you've established a rapport. There is a risk of making the employee feel uncomfortable with that kind of request and I wouldn't personally ask but it is an option.
Feb 23, 2020, 2:02 pm
#144
Join Date: Aug 2009
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https://www.marriott.com.au/about/privacy.mi
If you would like to request to access, change, delete, restrict the use or object to the processing of your Personal Data that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by law), please complete this form. If you have any questions about the form or our process, feel free to contact us at [email protected], or by mail at:
Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road
Bethesda, MD 20817
United States of America
EEA Contact Information:
Marriott Hotels Limited
Global Compliance
Barnard’s Inn
86 Fetter Lane
London EC4A 1EN
United Kingdom
For your protection, we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable and consistent with applicable law.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security, or other reasons.
Feb 23, 2020, 2:29 pm
#145
Join Date: Nov 2010
Location: California
Posts: 241
Edit: they also have some wiggle language there:
- "to the extent these rights are provided to you by law"
- "In addition, there may be certain data that we may not allow you to review for legal, security, or other reasons."
Feb 23, 2020, 3:10 pm
#146
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,132
Good to know that they will, but it doesn't mean they are required to by law in the U.S. Appreciate the information.
Edit: they also have some wiggle language there:
- "to the extent these rights are provided to you by law"
- "In addition, there may be certain data that we may not allow you to review for legal, security, or other reasons."
Edit: they also have some wiggle language there:
- "to the extent these rights are provided to you by law"
- "In addition, there may be certain data that we may not allow you to review for legal, security, or other reasons."
They say nothing about employee notes on customers.
Feb 23, 2020, 3:37 pm
#147
Join Date: Aug 2009
Location: SYD
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In Australia, Privacy Law requires that companies provide all data, including notes on the individual hence why any call centre or customer service staff are trained not to input any defamatory information and only facts related to incidents.
Feb 24, 2020, 11:02 am
#148
Join Date: Feb 2011
Location: Southern California
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Posts: 527
I'm pretty sure Marriott has to share all data they have on you under California's Consumer Privacy Act that just recently went into effect.
https://leginfo.legislature.ca.gov/f...201720180AB375
With the above said, I'm filling out the paperwork to find out what all Marriott has on me
and will report back anything amusing/disturbing.
https://leginfo.legislature.ca.gov/f...201720180AB375
With the above said, I'm filling out the paperwork to find out what all Marriott has on me
and will report back anything amusing/disturbing.
Feb 24, 2020, 1:51 pm
#149
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
I'm pretty sure Marriott has to share all data they have on you under California's Consumer Privacy Act that just recently went into effect.
https://leginfo.legislature.ca.gov/f...201720180AB375
With the above said, I'm filling out the paperwork to find out what all Marriott has on me and will report back anything amusing/disturbing.
https://leginfo.legislature.ca.gov/f...201720180AB375
With the above said, I'm filling out the paperwork to find out what all Marriott has on me
and will report back anything amusing/disturbing.