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Stays from UK Credit Card not credited

Stays from UK Credit Card not credited

Old Dec 16, 18, 9:20 am
  #1  
Original Poster
 
Join Date: Oct 2012
Posts: 97
Stays from UK Credit Card not credited

I have the UK Marriott Rewards credit card from Creation and, despite qualifying for the 10 stays bonus, the stays have not been credited to my account.

I spoke to Creation and they said the stays have been credited to my account, but they havenít. I spoke to Marriott on the phone and they opened a support ticket but never followed up. I sent an email to [email protected] early December and they never responded.

Im set to finish on 41 nights for the year so will lose my Platinum status without these bonus stays.

Any ideas on how to resolve this before the end of the year? Incidentally Iíve had this credit card for several years and have always received the bonus nights in previous years.
DpchMd is offline  
Old Dec 16, 18, 11:45 pm
  #2  
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Join Date: Oct 2012
Posts: 97
No more free breakfasts for me haha
DpchMd is offline  
Old Dec 17, 18, 3:05 am
  #3  
 
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
i had the same issue but last week my 10 nights finally arrived.
my 2000 anniversary points posted on the 8th of November... but it took until 11th or 12th of dec for the 10 nights to post.
stanontour is offline  
Old Dec 17, 18, 3:19 am
  #4  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
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Originally Posted by DpchMd View Post
I have the UK Marriott Rewards credit card from Creation and, despite qualifying for the 10 stays bonus, the stays have not been credited to my account.

I spoke to Creation and they said the stays have been credited to my account, but they havenít. I spoke to Marriott on the phone and they opened a support ticket but never followed up. I sent an email to [email protected] early December and they never responded.

Im set to finish on 41 nights for the year so will lose my Platinum status without these bonus stays.

Any ideas on how to resolve this before the end of the year? Incidentally Iíve had this credit card for several years and have always received the bonus nights in previous years.
We would like to help forward this to the appropriate team to look into, if you could provide your loyaty account details to us via private mail here or by email below.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]
Starwood Lurker III is offline  
Old Dec 18, 18, 5:55 am
  #5  
 
Join Date: Apr 2014
Location: Aberdeen, Scotland
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Originally Posted by stanontour View Post
i had the same issue but last week my 10 nights finally arrived.
my 2000 anniversary points posted on the 8th of November... but it took until 11th or 12th of dec for the 10 nights to post.
Yip that was the same as me, I noticed last Tuesday (11th) that the nights had been added on.
nequine is offline  

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