What happened to feather pillows?
Dec 15, 2018, 6:35 am
#1
Suspended
Original Poster
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
What happened to feather pillows?
Feather pillows were always standard in legacy Marriott across multiple brands. Yet in the last year I've noticed that many properties have switched to the polyester, fake down feather pillows. Has anyone else noticed this? Even with extra feather pillows attached to my reservation I find about 70% of the time I have to follow-up once I arrive to get the correct pillows.
It's becoming very, very annoying because I find the polyester fill pillows lumpy and warm. Is anyone else experiencing this?
I liked the jumbo, king-sized feather pillows from Marriott so much that I bought them for my house.
Also, I've noticed that renovated Marriott brand properties in legacy Marriott are using polyester-cotton blend sheets now.
It's becoming very, very annoying because I find the polyester fill pillows lumpy and warm. Is anyone else experiencing this?
I liked the jumbo, king-sized feather pillows from Marriott so much that I bought them for my house.
Also, I've noticed that renovated Marriott brand properties in legacy Marriott are using polyester-cotton blend sheets now.
Dec 15, 2018, 8:08 am
#3
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Dec 15, 2018, 11:12 am
#4
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
2 massive trends >
- hypoallergenic
- animal products, sustainability, etc
former has liability concerns, latter has risk (mainly PR) concerns
both examples of heavily marketed plus earned coverage/awards
and almost certainly can be used to cut costs (without 'saying' so)
so not marriott but everywhere, especially with biggest companies
- hypoallergenic
- animal products, sustainability, etc
former has liability concerns, latter has risk (mainly PR) concerns
both examples of heavily marketed plus earned coverage/awards
and almost certainly can be used to cut costs (without 'saying' so)
so not marriott but everywhere, especially with biggest companies
Dec 15, 2018, 12:59 pm
#5
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
MAR hotels I've stayed at usually have a mixture of both poly/feather on the beds. I just put the poly by the side & use the feather ones. I've not encountered all poly.
Cheers.
Cheers.
Dec 15, 2018, 2:38 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
probably changing standards over time in terms of what they require from hotel owners and 3rd party managers, but many owners (overall) do not just do the minimum
even top luxury brands like Four Seasons have dramatically lowered what they require from owners
even top luxury brands like Four Seasons have dramatically lowered what they require from owners
Dec 15, 2018, 4:32 pm
#7
Suspended
Original Poster
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I'm not even sure that legacy Marriott and legacy Starwood required owners to use their signature mattresses because I've looked at the beds and see different manufacturers and brands than what both tout as the beds for the respective legacy brands.
Dec 15, 2018, 8:25 pm
#8
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
I say this respectfully, but IMO you're weird. Who the heck pulls out mattresses, sheets, etc, etc, to check the brands at multiple hotels? SMH.
Cheers.
Cheers.
Dec 16, 2018, 5:56 am
#11
Suspended
Original Poster
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Dec 16, 2018, 2:53 pm
#12
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
I changed from Marriott to SPG years ago because I hate foam pillows and Starwood was big on down/feather pillows at Westin and Sheraton properties. Sadly I had been noticing that even at some Westins and Sheratons in the last year or so that hotels weren’t sticking with the Heavenly and Sweet Sleeper bed criteria. Just stayed at the Sheraton Times Square NYC and they only had crappy foam pillows on the bed. Got the worst nights sleep ever and not happy if brand standards are no longer enforced.
Dec 16, 2018, 3:45 pm
#13
Suspended
Original Poster
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I changed from Marriott to SPG years ago because I hate foam pillows and Starwood was big on down/feather pillows at Westin and Sheraton properties. Sadly I had been noticing that even at some Westins and Sheratons in the last year or so that hotels weren’t sticking with the Heavenly and Sweet Sleeper bed criteria. Just stayed at the Sheraton Times Square NYC and they only had crappy foam pillows on the bed. Got the worst nights sleep ever and not happy if brand standards are no longer enforced.
Dec 16, 2018, 4:40 pm
#14
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
The Sheraton Times Square is sadly a bandit properly which shouldn’t be allowed to carry the brand. Hopefully you don’t see it in any normal Sheratons (I say that as someone who prefers foam pillows, myself).
Dec 16, 2018, 6:33 pm
#15
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
I did not as it should be part of the Sheraton Sweet Sleeper bed and honestly the place was a zoo and service was horrible allround. I guess I assumed I wouldn’t get them if I asked since they couldn’t get basics right on the busy weekend leading up to the holidays.
I’ve had other Sheraton and Westin stays recently without feather pillows.