Checked in, and one bed completely soaked with urine!
Dec 11, 2018, 3:38 am
#17
Join Date: Jun 2011
Location: YVR
Posts: 39
Huh?
Dec 11, 2018, 5:18 am
#19
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 292
If I was given such a room, I would go straight downstairs to the reception and ask for a new room...well, maybe after jumping in the shower first!
Don't understand why the OP waited the next morning. Your claim sound way less credible if you wait the morning.
Don't understand why the OP waited the next morning. Your claim sound way less credible if you wait the morning.
Dec 11, 2018, 7:10 am
#20
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
I agree with this. By staying in another bed in the same room, you made it seem not so bad. I know it WAS bad, but "I'm not going to stay in a room with a urine-soaked bed!" is very different from "One of the beds was soaked in urine so I just slept in the other bed."
Dec 11, 2018, 9:45 am
#21
Join Date: Jan 2010
Location: CT
Programs: DL DM 2MM, MR LTT, Hilton D, Hertz PC. National Emerald Exec, UA Silver(thanks to Marriott)
Posts: 2,026
Exact same thing happened to me a year ago at the Brookfield WI Sheraton. Didn't even get an apology from the GM. Here's the worst part, I was back at the same hotel a few weeks later and they gave me the same room and when I pulled the sheet back it was the same stained mattress.
Dec 11, 2018, 10:01 am
#22
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Exact same thing happened to me a year ago at the Brookfield WI Sheraton. Didn't even get an apology from the GM. Here's the worst part, I was back at the same hotel a few weeks later and they gave me the same room and when I pulled the sheet back it was the same stained mattress.
Dec 11, 2018, 10:13 am
#23
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
Exact same thing happened to me a year ago at the Brookfield WI Sheraton. Didn't even get an apology from the GM. Here's the worst part, I was back at the same hotel a few weeks later and they gave me the same room and when I pulled the sheet back it was the same stained mattress.
Dec 11, 2018, 10:44 am
#25
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
I agree. My office is right down the street, so I am in town very frequently. I will not be staying here again.
Dec 11, 2018, 10:49 am
#26
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
I just felt the hotels management response was pretty poor.
Dec 12, 2018, 12:05 am
#27
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
Exact same thing happened to me a year ago at the Brookfield WI Sheraton. Didn't even get an apology from the GM. Here's the worst part, I was back at the same hotel a few weeks later and they gave me the same room and when I pulled the sheet back it was the same stained mattress.
I understand what you're saying. It was a choice to stay as there was a second bed. I usually don't complain and a takes a lot (eg, something like this happening) for me to complain. When I contacted the front desk about this, they didn't react as if there was another room available (though I didn't ask), and it was very late. I did however jump straight into the shower before anything else, lol.
I just felt the hotels management response was pretty poor.
I just felt the hotels management response was pretty poor.
Dec 12, 2018, 5:27 am
#28
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
I agree with this. I would also demand reimbursement for the cost to replace whatever I was wearing when I climbed into that bed, that would have been contaminated, Not something I would wear again even if they dry cleaned it for me.
Dec 12, 2018, 5:30 am
#29
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
Dec 12, 2018, 5:52 am
#30
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521