Checked in, and one bed completely soaked with urine!
Dec 18, 2018, 7:59 pm
#46
Join Date: Nov 2017
Posts: 3,359
Safe Travels,
James
Dec 20, 2018, 4:40 pm
#47
Join Date: Sep 2008
Posts: 7,875
Thank you James, well said. I will attempt emailing the CEO and contacting Marriott via twitter. I have been Hilton Diamond for about 12 years now, and they are a great product. Outside of the Marriott data breech, and a couple instances (like the one in this thread), I have been pretty happy.
Luke
Luke
Dec 20, 2018, 4:48 pm
#48
Join Date: Nov 2017
Posts: 3,359
Problem is the meaningful status in SPMarriott, Platinum, requires climbing a steeper ladder, namely 35 nights with the AE SPMarriott card.
-James
Dec 20, 2018, 5:46 pm
#50
Join Date: Nov 2017
Posts: 3,359
unsure what is meant by that. If you're referring to, should've checked TripAdvisor before booking you'd be wrong as the Springhill in the Denver seem to be around a 4 with hundreds of reviews which in my book makes it stayable. It you're saying put negative review, sure he could do that but he'll be drowned out by the various favorable reviews. Every Maserati community has a couple others who have their cars!
Safe Travels,
James
Safe Travels,
James
Dec 20, 2018, 5:46 pm
#51
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Usually with Hilton I get both. It is always less than the Marriott T&C’s offer their top tier customers, but for now often better than I experience in practice.
Dec 20, 2018, 7:38 pm
#54
Join Date: Sep 2008
Posts: 7,875
I’m no Hilton apologist and have been much happier with Starwood than Hilton, but as a former Diamond and a returning 2018 Diamond due to the Marriott issues it’s really not true that Hilton has no upgrades and no late checkout.
Usually with Hilton I get both. It is always less than the Marriott T&C’s offer their top tier customers, but for now often better than I experience in practice.
Late checkout is pointless if you don't know til the morning you are checking out. You cannot plan on it. That's the whole point of late checkout.
Dec 20, 2018, 7:50 pm
#55
Join Date: Nov 2017
Posts: 3,359
safe Travels,
James
Dec 20, 2018, 9:17 pm
#56
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
I do feel that being a top tier traveler with Marriott is better than a top tier with Hilton. I’ve found Hilton upgrades to be much more scarce than Marriott. The Hilton family of properties due seem to be a bit more dated. There doesn’t seem to be a working “late check out” policy that’s adhered to by Hilton. And the Hilton breakfast policy for Diamonds is pretty bad. I maintain both as I’ve been a Hilton Diamond for over 11 years. And outside of this instance and a couple smaller others, I’ve been very happy with Marriott.
Dec 20, 2018, 9:43 pm
#57
Join Date: Oct 2015
Posts: 733
I recently got 60,000 proactively offerred because of a stain in the carpet and the poor communication between staff to fix it. You got 5000 for having some stranger's urine in your bed and the failure of front desk to recognize a biohazard and unacceptable conditions to immediately change your room assignment.
I am happy you are fighting this. Share your photos with Marriott corporate and don't take their first offer. This is insane and not acceptable at any Marriott brand, of any star rating, or in any country. At this point I would hold out for a full refund for the night + a goodwill gesture.
I am happy you are fighting this. Share your photos with Marriott corporate and don't take their first offer. This is insane and not acceptable at any Marriott brand, of any star rating, or in any country. At this point I would hold out for a full refund for the night + a goodwill gesture.
Dec 21, 2018, 10:18 am
#58
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Update:
I received an update from Marriott corporate after directly emailing the CEO. No actual resolution, but I will give them a couple days as they are "investigating". Email below:
"Good afternoon Mr.:
This is to acknowledge your correspondence and thank you for taking the time to contact us regarding Denver North/Westminster SpringHill Suites. Your letter to Mr. Sorenson has been referred to me for a response.
I am very thankful to you for having brought to our attention these areas of opportunities you kindly detailed. It is only through the valuable feedback from loyal customers like you when we realize we may have areas to improve upon, in order to meet, and exceed, our guests’ expectations.
I have contacted the hotel's executive management team for immediate review and response. In the meantime if there is anything else I can do for you, please, don’t hesitate to let me know.
Corporate Liaison, Office of Consumer Affairs Marriott International, Inc. 10400 Fernwood Road Bethesda, MD 20817
I received an update from Marriott corporate after directly emailing the CEO. No actual resolution, but I will give them a couple days as they are "investigating". Email below:
"Good afternoon Mr.:
This is to acknowledge your correspondence and thank you for taking the time to contact us regarding Denver North/Westminster SpringHill Suites. Your letter to Mr. Sorenson has been referred to me for a response.
I am very thankful to you for having brought to our attention these areas of opportunities you kindly detailed. It is only through the valuable feedback from loyal customers like you when we realize we may have areas to improve upon, in order to meet, and exceed, our guests’ expectations.
I have contacted the hotel's executive management team for immediate review and response. In the meantime if there is anything else I can do for you, please, don’t hesitate to let me know.
Corporate Liaison, Office of Consumer Affairs Marriott International, Inc. 10400 Fernwood Road Bethesda, MD 20817
Last edited by lrbenko; Nov 5, 2021 at 12:10 am
Dec 21, 2018, 10:23 am
#59
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Update:
I received an update from Marriott corporate after directly emailing the CEO. No actual resolution, but I will give them a couple days as they are "investigating". Email below:
"Good afternoon Mr. Benko:
This is to acknowledge your correspondence and thank you for taking the time to contact us regarding Denver North/Westminster SpringHill Suites. Your letter to Mr. Sorenson has been referred to me for a response.
I am very thankful to you for having brought to our attention these areas of opportunities you kindly detailed. It is only through the valuable feedback from loyal customers like you when we realize we may have areas to improve upon, in order to meet, and exceed, our guests’ expectations.
I have contacted the hotel's executive management team for immediate review and response. In the meantime if there is anything else I can do for you, please, don’t hesitate to let me know.
Debra C. Corporate Liaison, Office of Consumer Affairs Marriott International, Inc. 10400 Fernwood Road Bethesda, MD 20817
This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
I received an update from Marriott corporate after directly emailing the CEO. No actual resolution, but I will give them a couple days as they are "investigating". Email below:
"Good afternoon Mr. Benko:
This is to acknowledge your correspondence and thank you for taking the time to contact us regarding Denver North/Westminster SpringHill Suites. Your letter to Mr. Sorenson has been referred to me for a response.
I am very thankful to you for having brought to our attention these areas of opportunities you kindly detailed. It is only through the valuable feedback from loyal customers like you when we realize we may have areas to improve upon, in order to meet, and exceed, our guests’ expectations.
I have contacted the hotel's executive management team for immediate review and response. In the meantime if there is anything else I can do for you, please, don’t hesitate to let me know.
Debra C. Corporate Liaison, Office of Consumer Affairs Marriott International, Inc. 10400 Fernwood Road Bethesda, MD 20817
This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law.
Doesn't the last paragraph say that you're prohibited from posting the email?
Dec 21, 2018, 10:28 am
#60
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521