Platinum Desk -- Quickest Way to the Right Agent?
Nov 30, 2018, 6:02 pm
#1
Original Poster
Join Date: Jan 2011
Location: NYC
Programs: Delta DM, AA EXP, Hyatt Diamond, HHoners Gold, SPG Gold, National ExecElite, Hertz PC, Avis First
Posts: 204
Platinum Desk -- Quickest Way to the Right Agent?
Does anyone know how to navigate Marriott/SPG's new IVR system to quickly get an agent on the line when calling the Platinum desk?
I press 0 to circumvent their god awful system after saying agent over and over does no good, and I get connected to the general desk, who then has to redirect me to the platinum desk. This is absolutely bonkers. Whoever designed and implemented this needs to be fired, ostracized, run from town, and banned from ever working in hospitality again.
Last edited by theYipster; Nov 30, 2018 at 6:14 pm
Nov 30, 2018, 7:21 pm
#2
Join Date: Nov 2011
Location: YUL
Programs: UA 1K, MR Bonvoy Bonzaiiiii, National EE
Posts: 622
I am sick and tired of all the phone systems.
I get why they do it, but it's ridiculous to people like me and my wife who do everything online and the only reason we ever call anyplace is to talk to someone to do something we can't do online.
I get why they do it, but it's ridiculous to people like me and my wife who do everything online and the only reason we ever call anyplace is to talk to someone to do something we can't do online.
Nov 30, 2018, 11:27 pm
#4
Join Date: Sep 2017
Posts: 575