HEADS UP if you have a ex-SPG reservation on points
Nov 27, 2018, 4:37 pm
#1
Original Poster
Join Date: Apr 2015
Programs: OZ Diamond, Hyatt Globalist, Marriott Ti/LTP, Hilton Diamond, Sixt AC, Hertz PC
Posts: 122
HEADS UP if you have a ex-SPG reservation on points
I was looking through my upcoming reservations and noticed that the one for the W Maldives changed confirmation number and now shows up as a paid one, despite the fact that the points have been taken from my account early October. I highly recommend everyone to double check and call in to get it fixed, otherwise it will be a quite expensive surprise.
Nov 27, 2018, 7:36 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
I was looking through my upcoming reservations and noticed that the one for the W Maldives changed confirmation number and now shows up as a paid one, despite the fact that the points have been taken from my account early October. I highly recommend everyone to double check and call in to get it fixed, otherwise it will be a quite expensive surprise.
Nov 27, 2018, 8:39 pm
#4
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,847
Marriott used certificates to "pay" the hotel for the award. That is just a note to the hotel that it is an award reservation.
Nov 27, 2018, 11:44 pm
#5
Original Poster
Join Date: Apr 2015
Programs: OZ Diamond, Hyatt Globalist, Marriott Ti/LTP, Hilton Diamond, Sixt AC, Hertz PC
Posts: 122
Nov 28, 2018, 8:37 am
#6
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I was looking through my upcoming reservations and noticed that the one for the W Maldives changed confirmation number and now shows up as a paid one, despite the fact that the points have been taken from my account early October. I highly recommend everyone to double check and call in to get it fixed, otherwise it will be a quite expensive surprise.
In your case, the new confirmation number is a surprise and may indicate more was done to the rez. Again, contact is appropriate and they should be able to fix any errors. Having the original confirmation is crucial.
Nov 28, 2018, 10:03 am
#7
Join Date: Jan 2002
Programs: HH Diamond, Marriott lifetime Plt, UA 1MM
Posts: 919
I have an award stay next week at a LM. The reservation indicated the same, i.e. needed a e-cert, even though the points had been deducted in September. I called and the agent was able to re-attach the e-cert to the reservation and it looks fine know. It might be worth a call to get it sorted before your stay as resolving it while checking in might be a longer process.
