Marriott Bonvoy? (Potential new program leak)
#136
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
I think you're right. It just seems weird for Marriott to focus on leaving. That might make sense if they were an airline, but they are not. They are in the business of the stay, not the departure (or even the return).
If I were a marketing genius I would say that the name of the loyalty program should connote rewards for loyalty. But if they want to use it to say something about their product as a whole, I would focus on the stay, not the trip. Marriott doesn't need to convince me to travel, they need to tell me why I should stay with them when I travel.
Last edited by lexdevil; Nov 25, 2018 at 6:47 pm
#137
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
To my knowledge there is no X6 but it's definitely not Lifetime Plat Premier. I myself am Lifetime Plat Premier and my status still comes up as X4 on hotel reservation systems; I've seen it. I don't believe any code or field on the standard display at a Marriott property will display lifetime status. They can go into your account and find that. Another way they can note this is the room coordinator who may be giving out upgrades in the morning for arrivals that day looks at each account and figures out who is lifetime or not; they can put that as a remark or note on your reservation that the front desk agent would then see during check-in.
What should be displayed is the two-character code for your status and then an "L" for lifetime after it which would make this very easy. It's also a ridiculously simple IT change. Given that Marriott.com still tells me the landing page is "Raleigh-Durham Airport Hotel", I don't think anyone on this forum has a shred of confidence the IT department could even figure out how to display the "L".
-RM
What should be displayed is the two-character code for your status and then an "L" for lifetime after it which would make this very easy. It's also a ridiculously simple IT change. Given that Marriott.com still tells me the landing page is "Raleigh-Durham Airport Hotel", I don't think anyone on this forum has a shred of confidence the IT department could even figure out how to display the "L".
-RM
#138
Join Date: Dec 2005
Location: Toronto, ON but someday (hopefully) OGG or ACK
Programs: DL, AA, US, AC, Marriott Platinum, HHhonors Silver (Woo Hoo!)
Posts: 263
#139
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I made a mistake .. it is x4. P6 is regular plat. I don't believe there is any lifetime indicator.
it's just a line of two digit codes starting with status. I sure don't understand why only half of fdas know there is a difference between p6 and x4 .....
here is a list of the codes
https://www.sporcle.com/games/BadMoodTaylor/marriott-pms-special-request-codes/results
would seem easy just to keep the codes as is, train people to recognize p6 is titanium , and move the m0 to the front as status for ambassador. Should be easy f4om a coding and training approach.
it's just a line of two digit codes starting with status. I sure don't understand why only half of fdas know there is a difference between p6 and x4 .....
here is a list of the codes
https://www.sporcle.com/games/BadMoodTaylor/marriott-pms-special-request-codes/results
would seem easy just to keep the codes as is, train people to recognize p6 is titanium , and move the m0 to the front as status for ambassador. Should be easy f4om a coding and training approach.
#140
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I'd love to know the difference between V1 and V2.
#141
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
Reading that list of codes is like a throwback to truckers with CB radios. If the plan is to start a new programme with a 1970s system, then we already know there’s virtually no hope of landing it effectively.
#142
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,036
I having a naive question, when launching a new loyalty program why not create a interface which actually shows the actual name of tier, first time guest etc ... instead of cryptic codes
#143
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
Because the decision was made to allow a territorial IT dept to retain the status quo that their parents coded while listening to the Beatles.
#144
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
CB radio-like codes...
Bonvoy...Convoy...
C.W. McCall has secretly taken over Marriott!! It all makes sense now!
#145
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
I assume that most of the front desk systems either (a) display the meaning of the code directly, (b) provide a tool-tip when hovering over or (c) allow a drill-down to the code. Or, worst case, the low tech option is a list of codes printed out and taped to the monitor.
#146
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
As one of the two to whom this comment is directed — I'm the one who posted, "I am amazed how much some folks here despise the name Bonvoy" — please allow me to defend myself.
I was not being intolerant. I was not questioning anyone's right to express an opinion. I was simply noting my surprise to the negative reaction. Bonvoy was called "ridiculous" and "pretty much the lamest loyalty program name imaginable," among other things.
I was not being intolerant. I was not questioning anyone's right to express an opinion. I was simply noting my surprise to the negative reaction. Bonvoy was called "ridiculous" and "pretty much the lamest loyalty program name imaginable," among other things.
Which is fine, but there are others who understand the critical role that branding, and the brand name in particular, plays in building emotional attachment and customer loyalty. Getting the brand name right is important, and worthy of discussion here. Best too not to dismiss anyone who expresses a negative opinion of Bonvoy as a whiner and complainer.
Last edited by Oxon Flyer; Nov 26, 2018 at 8:43 am
#147
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Keep in mind that the interface might make things worse ... when American created an overlay with a graphical interface to substitute for its codes, agents lost a lot of flexibility. For those of us who fly a lot, that graphical interface really negatively impacted us.
The FD only needs to know the difference in the first codes that show on the line. But, as you know from being a legacy plat premier, that's a hit and miss.
#148
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
Surely having to look up in a book what a number of two letter codes means is exactly the (ok, a) problem.
Of course there are plenty of other issues with the integration, and you can of course blame the SPG systems if that floats your boat, but I was asserting that starting a new loyalty scheme with a recognition system comprised of 2 letter codes was a terrible idea.
Of course there are plenty of other issues with the integration, and you can of course blame the SPG systems if that floats your boat, but I was asserting that starting a new loyalty scheme with a recognition system comprised of 2 letter codes was a terrible idea.
#149
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,036
I think my question was pertaining to the plentiful anecdotes that front desk staff dont know how to translate the code into which status you currently have this could be addressed with a well designed front desk user interface ...the database could keep the codes to represent whatever characteristic you want to associate with a guest ... I am quite surprised that MAR is keeping this ancient user interface ....old school
#150
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,077
Cat is definitely out of the bag. FWIW, the loyalty-dev2.mi-devtest domain is where I got the leaked new August 2018 MR T&Cs from in August. I suspect that this domain (and probably internet accesible tests of new content) will not work/happen in the future.
Feel like Bonvoy is a silly name in a way to try to distance from the Rewards part of Marriott and Preferred Guest part of starwood so neither legacy side felt the other got "taken over". And of course the marketing consultants must be laughing all the way to the bank.
Distinct names for Plat Premier (as titanium) and Ambassador are welcome.
Feel like Bonvoy is a silly name in a way to try to distance from the Rewards part of Marriott and Preferred Guest part of starwood so neither legacy side felt the other got "taken over". And of course the marketing consultants must be laughing all the way to the bank.
Distinct names for Plat Premier (as titanium) and Ambassador are welcome.