swintec

It's funny you say that. The only time ive ever had that happen was 3 weeks ago at a courtyard (i know i know, moment of weakness) off the florida turnpike. FDA handed us the keys and said "im not going to say your room out loud for security reasons but its written on the back". It caused us both to pause for a second. Are we at a super 8 or a courtyard? Course, the female FDA then came around, shook my hand and then hugged my girlfriend and kissed her on the cheek. I suppose that's an invasion of something.

EuropeanPete

rny321

Using initials, instead of last names, would be a way of acknowledging status and showing Gold members why they didn't get the suite upgrade they hoped for. If someone doesn't know why a guest's information should be kept private, perhaps the owners of the Nashville Marriott could explain it to them.

C17PSGR

I believe it is essentially hotel malpractice to speak a room number which comes from lawsuits where someone hears a room number and follows a guest. iIt's standard practice at all major hotel chains.

And ... on a slightly different topic, I left something in a hotel room and was unhappy that they didn't call me. The GM explained to me that they didn't call guests about lost and found items since some guests might be sensitive to someone knowing about their stay ....

hockeyinsider

Up until a couple years ago, it was somewhat common practice for a front desk to verbally say your room number. After a couple high-profile lawsuits by female guests who had their privacy invaded this has stopped. I don't remember the last time a front desk verbally said my number. I've even said something like, "511, right. That's my room?" And they reply only by pointing at the keycard slip with the number and then stating which direction the elevators are located.

The biggest liability isn't front desks disclosing room numbers; it's the in-house restaurant or bar.

I can't tell you how many waitresses or bartenders within hearing distance of other people has said my room number. I've had several fraudulent bar charges because someone just signed my room number and name, presumably after hearing the waitress or bartender. Two weeks ago, I had over 200 British pounds charged to my room from the lobby bar at the J.W. Marriott Grosvenor House in London. When I asked for a copy of the receipts the printed name wasn't even legible and the signature was nothing like mine.

I'm convinced at many properties you could literally scribble "511" and "Smith" and get away with free drinks or takeaway food, if you left quickly enough.

flying_geek

Yes, number, scribble and BonVoy off you go

flying_geek

I do think BonVoy is a silly name - but I do appreciate it's hard to come up with good names - and it's not outright offensive... So can't say I really care. And I am rather Titanium than Refugeist or something like that - even thought that name would possibly be more appropriate based on how Marriott treats us.

Anyhow - if they fixed their IT issues - I couldn't care less what they call all this

H3A3H3

Lounge Access appears to be missing from all levels.

bocastephen

Bonvoy? Seriously? it sounds like something a hyped-up bubble brain millenial might scream at her friends after dropping them at the airport, as in "OMG!! Have a great trip! I love you! Bonvoy!"

OMG!! barf

hockeyinsider

How about Marriott start enforcing the breakfast benefit? Casa Monica, Autograph Collection in St. Augustine, Florida, refuses to provide more than an English muffin and jam for breakfast.

Aventine

They just need the cheesy welcome video background music and $2 logo design.

clublounger

Hypocrite. You just reposted the list.

dayone

Over the years, I've been "Guest of Day" at several different hotels. The rewards varied and included bonus points, extra market items and even a gift card.

dayone

And many things that have been done for decades continue to be both accepted and effective.

Most people would be fine with such a practice. If you don't like a hotel's recognition, let them know and or vote with your feet.

Horace

The chart shows Lounge Access at three Elite levels:

— PLATINUM ELITE - 50-74 nights/year
— TITANIUM ELITE - 75-99 nights/year
— AMBASSADOR ELITE - 100+ nights/year and $20K in annual qualifying spend

That's the same as the current Rewards-SPG combined loyalty program, except that two Elite levels have new names.

I would assume the participating hotel brands will be the same too, along with which brands have alternatives if the lounge is closed or there isn't one.