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Marriott Bonvoy? (Potential new program leak)

Marriott Bonvoy? (Potential new program leak)

Old Nov 26, 18, 12:39 pm
  #151  
 
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It seems at least some properties do know the difference between all platinum levels.
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Old Nov 26, 18, 12:51 pm
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Originally Posted by agurg View Post



It seems at least some properties do know the difference between all platinum levels.
Thanks for sharing!

I can appreciate that some enjoy knowing that the hotel recognizes their elite status. But I would be quite unhappy at the violation of my privacy for no good reason by posting such a list.

I realize car rental companies might list me due to my status, but that is for a genuine purpose to allow me to more quickly get my rental car. This list has no purpose other than to prove the hotel knows one is elite.
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Old Nov 26, 18, 1:53 pm
  #153  
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Originally Posted by agurg View Post



It seems at least some properties do know the difference between all platinum levels.
A for effort, but "platinum" is spelled wrong with respect to ambassador status.

Platinum premier means nothing if everyone is platinum premier. I can't believe there are more platinum premier guests at a Fairfield property than gold or silver. Wow.
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Old Nov 26, 18, 2:09 pm
  #154  
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Originally Posted by hockeyinsider View Post
A for effort, but "platinum" is spelled wrong with respect to ambassador status.

Platinum premier means nothing if everyone is platinum premier. I can't believe there are more platinum premier guests at a Fairfield property than gold or silver. Wow.

Haha. Those were my takeaways too.

RE: the privacy issue- that was my initial reaction as well but then I thought about Hertz Gold, and the airline upgrade board. Although at a hotel it does somehow seem more intrusive.

I do find it reassuring though that a hotel is differentiating the different elite tiers. At SPG Legacy properties Iím pretty sure the FD only knows a Platinum is a Platinum. (Though I believe Room Control and Management understand the difference)

It will be interesting to see how the new levels are recognized in 2019.

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Old Nov 26, 18, 2:15 pm
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Originally Posted by bhrubin View Post


Thanks for sharing!

I can appreciate that some enjoy knowing that the hotel recognizes their elite status. But I would be quite unhappy at the violation of my privacy for no good reason by posting such a list.

I realize car rental companies might list me due to my status, but that is for a genuine purpose to allow me to more quickly get my rental car. This list has no purpose other than to prove the hotel knows one is elite.
Agreed, I saw this the first time I stayed at a Courtyard. I told them I was a little uncomfortable with my name appearing on the list (even as just initial and last name). I appreciate the effort, but even ignoring the personal privacy aspect this could be highly sensitive for some industries (e.g., IB/M&A consultants doing pre-announcement due diligence) in places with only a few large companies - especially since the whole team often stays at the same hotel and would likely have elite status.
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Old Nov 26, 18, 2:19 pm
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Originally Posted by damon88 View Post



Haha. Those were my takeaways too.

RE: the privacy issue- that was my initial reaction as well but then I thought about Hertz Gold, and the airline upgrade board. Although at a hotel it does somehow seem more intrusive.


The airline upgrade board is okay because it's hard to identify someone with super abbreviated names (three letters for last name, one for first). The Gold board is a bigger issue but I think it is less sensitive for two reasons - number one because it's for a purpose, and secondly because those are almost always at big airports with lots of people. At a hotel you both persist and it can be more identifying (in some places a hotel may be used by almost one employer/client for example as it is out in the boonies somewhere) - knowing the hotel someone is at is much more informative than knowing someone was at a certain airport
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Old Nov 26, 18, 2:31 pm
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Originally Posted by damon88 View Post
Haha. Those were my takeaways too.

RE: the privacy issue- that was my initial reaction as well but then I thought about Hertz Gold, and the airline upgrade board. Although at a hotel it does somehow seem more intrusive.

I do find it reassuring though that a hotel is differentiating the different elite tiers. At SPG Legacy properties Iím pretty sure the FD only knows a Platinum is a Platinum. (Though I believe Room Control and Management understand the difference)

It will be interesting to see how the new levels are recognized in 2019.

I've seen this sort of primitive recognition before at legacy Marriott limited-service properties, such as Fairfield or Courtyard, but it's mostly been limited to IHG's Holiday Inn properties. I find it cheap, personally.
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Old Nov 26, 18, 2:55 pm
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Originally Posted by X-ON View Post
I having a naive question, when launching a new loyalty program why not create a interface which actually shows the actual name of tier, first time guest etc ... instead of cryptic codes
FWIW - I think the cryptic codes get printed out on the FDC's daily report, so while it's cryptic on the screen, if they're looking at the paperwork some of it like Platinum member, requests roll-away, don't display tax & folio, high floor gets printed out, so they may not have to memorize them all, or just a few. But if it's the codes on the screen & they're not familiar with them, they have to click on each individual code & then F1 to look up what the code means. On at least one of the MAR property systems, Member, Silver, Gold, Plat, Plat Premier written out appears in upper right corner of screen, which is why some FDC will greet by proper status if they look at the upper right of the screen. Obviously not all do.

I've participated in focus groups for airlines and hotels before. They usually have lousy ideas & the focus group gets to choose which of the lousy ones is the best

Cheers.
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Old Nov 26, 18, 3:47 pm
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Originally Posted by hockeyinsider View Post
I've seen this sort of primitive recognition before at legacy Marriott limited-service properties, such as Fairfield or Courtyard, but it's mostly been limited to IHG's Holiday Inn properties. I find it cheap, personally.

I agree

It is not something I would like to see adopted

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Old Nov 26, 18, 3:53 pm
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Originally Posted by bhrubin View Post
I can appreciate that some enjoy knowing that the hotel recognizes their elite status. But I would be quite unhappy at the violation of my privacy for no good reason by posting such a list.
Individual hotels, primarily limited-service brands, have been doing some form of this (e.g., "Guest of the Day") for decades.
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Old Nov 26, 18, 4:05 pm
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Originally Posted by dayone View Post
Individual hotels, primarily limited-service brands, have been doing some form of this (e.g., "Guest of the Day") for decades.
But.. why? Does it provide any benefit whatsoever? I just don't get it.
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Old Nov 26, 18, 4:16 pm
  #162  
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Originally Posted by dayone View Post
Individual hotels, primarily limited-service brands, have been doing some form of this (e.g., "Guest of the Day") for decades.
I’m sure they have. That’s one of a plethora of reasons for why they aren’t considered as good in terms of individualized service as full service hotels. It’s a bulk meausure for brands that deal in bulk.

Many things had been done for decades—that no longer are as accepted and aren’t done now.

Marriott used to have consistency but not individuality for most of its history. That worked very well...until the market changed. Now individuality is a requisite element for any good hotel brand. Even Marriott now sees value in more individuality in its brands and offerings. That’s a huge part of why it purchased Starwood. The other part was because of the strong loyalty base that Starwood brings, and that loyalty base wasn’t built from bulk service and recognition measures like this. It had its time...and that time is past. As we all know too well, things change.
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Old Nov 26, 18, 5:10 pm
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Originally Posted by bhrubin View Post


Thanks for sharing!

I can appreciate that some enjoy knowing that the hotel recognizes their elite status. But I would be quite unhappy at the violation of my privacy for no good reason by posting such a list.

I realize car rental companies might list me due to my status, but that is for a genuine purpose to allow me to more quickly get my rental car. This list has no purpose other than to prove the hotel knows one is elite.





In addition to serving a purpose, the rental car lists are only available briefly and go away once the customer has left the lot. The hotel lists remain at the front desk, which I feel is an invasion of a guest's privacy without any compensating benefit.

In some cases, an individual who wants privacy may have a familiar name but not an easily recognizable face. Once the name is known, it is easier to identify the individual. There are hotels that have DNR ("Do Not Recognize") lists for guests who prefer additional privacy.
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Last edited by rny321; Nov 26, 18 at 5:21 pm
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Old Nov 26, 18, 5:28 pm
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Originally Posted by ethernal View Post
But.. why? Does it provide any benefit whatsoever? I just don't get it.
Well, some get up in arms when a FDC says thanks for being platinum instead of plat. premier. This way, DYKWIA's can SEE their names in print and get the recognition they deserve. It is probably just an extension of recognizing status and nothing more.

To say its an invasion of privacy is a bit of hyperbole. What is ACTUALLY a problem is the housekeeping carts laid out across the hotels hallways every morning with full guests list for each assigned floor, including names AND room numbers among other things. i do enjoy stopping to read it to see what the statuses are for other guests during my stay (RI even puts your pets name on the list as well, if you have them traveling with you). Before Plat. premier was diluted it was fun to see if i was the only one in the place. Anyways, if i was going to jump on the invasion of privacy bandwagon that is what i would be focusing on.
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Old Nov 26, 18, 5:31 pm
  #165  
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Competent hotels donít do that either. British Airways has a habit of leaving passenger manifests lying around, but iím not sure they count as competent nowadays either.

A good sign of a hotel taking its guests seriously is one where they give you the key with the number (ideally on a separate card) but never actually say the room number out loud.
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