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FAQ : Stay, night and $$ credits for stays spanning New Years Eve.

FAQ : Stay, night and $$ credits for stays spanning New Years Eve.

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Old Nov 21, 20, 4:55 am   -   Wikipost
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The stay will be credited to the year in which it began and the nights will credit to the year in which each one of them falls.

Example: An eligible stay check in December 30, 2020 - check out January 2, 2021 will credit as follows:

2 nights of the stay (Dec 30 & 31) will credit to 2020. 1 night (Jan 1) will credit to 2021.




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Old Nov 4, 19, 6:58 am
  #31  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
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Originally Posted by Marriott Bonvoy Lurker II View Post
Hi Traveler56789,

The spend will count towards the year in which the member checks-out.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Wow that's unfortunate.

The night is Dec 31 so 2019 night credit.
For all intents and purposes, the stay is in 2019.
But the spend is 2020...

Gotta love mehriott IT

Last edited by supatight80; Nov 4, 19 at 7:10 am
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Old Nov 4, 19, 1:10 pm
  #32  
 
Join Date: Aug 2018
Posts: 171
Originally Posted by Marriott Bonvoy Lurker II View Post
Hi Traveler56789,

The spend will count towards the year in which the member checks-out.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Thanks for chiming in!.

So just to confirm I'm understanding correctly...the night credit will count toward 2019, but the spend will count for 2020? Or did I misunderstand?

Also, does it make any difference if I'm prepaying for a NYE dinner/party package. The hotel requires a pre-payment of about $1,200 for the event, and I'm planning to pay in the next couple of weeks. Maybe if I'm pre-paying the spend will count toward 2019?

I'd even consider switching to a pre-pay rate for my room (it's currently booked with points) if it means I can get the additional spend locked in for this year to keep status.
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Old Nov 4, 19, 9:16 pm
  #33  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 485
Originally Posted by Traveler56789 View Post
Thanks for chiming in!.

So just to confirm I'm understanding correctly...the night credit will count toward 2019, but the spend will count for 2020? Or did I misunderstand?

Also, does it make any difference if I'm prepaying for a NYE dinner/party package. The hotel requires a pre-payment of about $1,200 for the event, and I'm planning to pay in the next couple of weeks. Maybe if I'm pre-paying the spend will count toward 2019?

I'd even consider switching to a pre-pay rate for my room (it's currently booked with points) if it means I can get the additional spend locked in for this year to keep status.

For this case, the night would credit to 2019.

For the spend, no matter you prepaid it or not, it would credit to 2020.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]
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Old Nov 4, 19, 11:32 pm
  #34  
 
Join Date: May 2012
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Originally Posted by Marriott Bonvoy Lurker II View Post
For this case, the night would credit to 2019.

For the spend, no matter you prepaid it or not, it would credit to 2020.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]
This actually could work out well for people like me who have already met the spend requirement for 2019 and would prefer the spend to count in 2020!
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Old Nov 21, 19, 10:10 am
  #35  
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Join Date: May 1998
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2019 Nights or 2020 NIghts for stay over new years?

Check in Dec 31, Check out Jan 3.
Will I get 1 night credit for 2019 or do they all got to 2020?
1 night short 50 for reward (already lifetime, so don't need it to qualify)
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Old Nov 21, 19, 11:07 pm
  #36  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
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Originally Posted by rthib View Post
Check in Dec 31, Check out Jan 3.
Will I get 1 night credit for 2019 or do they all got to 2020?
1 night short 50 for reward (already lifetime, so don't need it to qualify)

For this case, 1 night will credit to 2019 and the rest will credit to 2020.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]
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Old Jan 1, 20, 3:16 am
  #37  
 
Join Date: Dec 2009
Location: PEK & MKE
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Posts: 1,210
2019-2020 stradle

Interesting thread for 2020, got my 12-31 screnshot

Last edited by Jiatong; Jan 1, 20 at 3:18 am Reason: splng
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Old Jan 16, 20, 4:23 pm
  #38  
 
Join Date: Sep 2009
Location: SFO
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Originally Posted by Marriott Bonvoy Lurker II View Post
Hi Traveler56789,

The spend will count towards the year in which the member checks-out.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
I'm wondering if a lurker might be able to help me with my case as I am not having much luck with Marriott Bonvoy and the representatives are not terribly helpful sadly. I had a stay over NYE - 5 nights from 12/27 to 1/1 that got me exactly to 100 nights. My spend before this stay was just over $18k and my stay was over $4k. Marriott credited the nights to 2019 and the $$ to 2020. they won't change this and have referenced the above policy. But when I called to double check before booking (and after booking) nobody referenced such a policy. I cannot find it in the T&Cs anywhere that the spend credits to day of check out. surely something can be done to fix this? it doesn't feel right that I did all the work and spent the money but now Marriott won't award the appropriate status. 4/5 nights of $$$ were accrued during 2019 so the policy makes no sense to me. is there any way to fix this? i used both my of my awards (PLT and Titanium) for the extra elite nights to get to 100 nights. so now I have lost the ability to select SNAs as well on top of all this. it's so incredibly frustrating. are there any other cases such as this?
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Old Jan 16, 20, 5:59 pm
  #39  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
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Originally Posted by almostfrench0612 View Post
I'm wondering if a lurker might be able to help me with my case as I am not having much luck with Marriott Bonvoy and the representatives are not terribly helpful sadly. I had a stay over NYE - 5 nights from 12/27 to 1/1 that got me exactly to 100 nights. My spend before this stay was just over $18k and my stay was over $4k. Marriott credited the nights to 2019 and the $$ to 2020. they won't change this and have referenced the above policy. But when I called to double check before booking (and after booking) nobody referenced such a policy. I cannot find it in the T&Cs anywhere that the spend credits to day of check out. surely something can be done to fix this? it doesn't feel right that I did all the work and spent the money but now Marriott won't award the appropriate status. 4/5 nights of $$$ were accrued during 2019 so the policy makes no sense to me. is there any way to fix this? i used both my of my awards (PLT and Titanium) for the extra elite nights to get to 100 nights. so now I have lost the ability to select SNAs as well on top of all this. it's so incredibly frustrating. are there any other cases such as this?
Hi almostfrench0612, I am very sorry for any frustrations caused and would like to connect with you directly regarding this matter. Please send me a PM (Private Message) here on FT or send an email to: [email protected] with your first/last name, Marriott Bonvoy number, email address, and your FT handle. I will reach out to the proper team to ensure your concerns are addressed by the right individual. -Leanne
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Old Jan 19, 20, 9:07 am
  #40  
 
Join Date: Apr 2013
Posts: 416
weird night calculation

I have a question - I am sure this has been answered but I do not know exactly where.


I stayed in the westin at lake las vegas from 12/31 to 1/2. So, I had one night last year and one night this year. They did not credit the night for this year however. When I called in they said it belonged in LAST year. That just seems wrong?

Last edited by FlyingBeanCounter; Jan 19, 20 at 9:16 am
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Old Jan 19, 20, 9:29 am
  #41  
 
Join Date: Nov 2001
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Originally Posted by FlyingBeanCounter View Post
I have a question - I am sure this has been answered but I do not know exactly where.


I stayed in the westin at lake las vegas from 12/31 to 1/2. So, I had one night last year and one night this year. They did not credit the night for this year however. When I called in they said it belonged in LAST year. That just seems wrong?
You might need to contact a Lurker to get this fixed. Discussion is in this thread: FAQ : Stay, night and $$ credits for stays spanning New Years Eve.
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Old Nov 21, 20, 6:17 am
  #42  
 
Join Date: Jan 2017
Programs: EK Plat
Posts: 188
Check in 2020, check out 2021, stay credits?

I have a one month stay at a Marriott property checking in mid December 2020 and checking out mid January 2021.

Which year will the nights credits to? I have already qualified for titanium this year so would rather they were credited to 2021!
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Old Nov 21, 20, 1:31 pm
  #43  
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Per my past experience, the nights of your stay in 2020 will post to this year. The 2021 nights of your stay will post to that year. So the answer is night credits will be split between the years.
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Old Nov 21, 20, 1:53 pm
  #44  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
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Originally Posted by Lkaroo View Post
I have a one month stay at a Marriott property checking in mid December 2020 and checking out mid January 2021.

Which year will the nights credits to? I have already qualified for titanium this year so would rather they were credited to 2021!
Iíve appended this to the thread which explains what has happened in previous years, with a worked example in the Wiki at the head of the thread.

Itís a reasonably safe assumption that this will happen again this year, but with Marriottís track record of ambiguous T&Cs that never quite seem to clarify obvious FAQs, you can never be certain.
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Old Nov 21, 20, 1:59 pm
  #45  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
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Posts: 13,083
BTW, does anyone have any datapoints which confirm to which year the spend amount - for the purposes of Ambassador qualification - is credited ?
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