Jan 11, 2019, 1:26 pm
Last edit by: hhoope01
Pre-2019 SPG Moments Discussion Thread: https://www.flyertalk.com/forum/marriott-starwood-ritz-carlton-new-consolidated-program/1342785-spg-moments-master-thread.html
Marriott Bonvoy Moments - New Program 2019 Onward [Master Thread]
Nov 5, 2018, 2:26 pm
#1
Original Poster
Join Date: Apr 2018
Programs: Marriott Ambassador/United 1K
Posts: 68
Marriott Bonvoy Moments - New Program 2019 Onward [Master Thread]
Hey Folks,
Does anyone have any information about the new Moments program with SPG/Marriott being merged. I'm trying to get answers to the following, but no one at Marriott is able to help after 5 phone calls (twice they've hung up on me)...
1. Do Marriott Moments count towards SPG Moment Limit? Under SPG, you can only win 5 moments per year. If I win a Marriott Moment, does that count towards my 5? Or does that not count at all?
2. Were the number of moments won "reset" after the merger?
3. Do you expect the Super Bowl to be available again on Marriott or SPG moments?
Does anyone have any information about the new Moments program with SPG/Marriott being merged. I'm trying to get answers to the following, but no one at Marriott is able to help after 5 phone calls (twice they've hung up on me)...
1. Do Marriott Moments count towards SPG Moment Limit? Under SPG, you can only win 5 moments per year. If I win a Marriott Moment, does that count towards my 5? Or does that not count at all?
2. Were the number of moments won "reset" after the merger?
3. Do you expect the Super Bowl to be available again on Marriott or SPG moments?
Dec 9, 2018, 5:36 am
#2
Join Date: Feb 2009
Location: New England
Posts: 485
Marriott Moments for tours activities to gain MR points
Anyone with any recent purchases from MarriottMoments site? I had a large group in Aruba with me a few weeks ago and purchased a bunch of tours via the site at 10 MR per $1 - but no points showing up yet. Example: https://moments.marriott.com/things-...-tour-in-aruba
What concerns me is when I log in and look at my history - there is none. Also, the site still asks do you want MR or SW points. Obviously they haven't cleaned up the site post merger and wonder if it is even working properly.
What concerns me is when I log in and look at my history - there is none. Also, the site still asks do you want MR or SW points. Obviously they haven't cleaned up the site post merger and wonder if it is even working properly.
Dec 31, 2018, 8:30 pm
#4
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Jan 1, 2019, 8:57 am
#5
Join Date: Jun 2015
Location: Barcelona
Posts: 123
Don't understand why SPG moment which includes a stay at a hotel, is not considered a qualifying stay? The Terms and Condition seem to suggest so, but the property say it is not correct.
"Hotel stays included within SPG Moments offers earn status towards elite if the redeeming/winning member consumes the stay but do not earn points and do not count as either stays or nights toward promotional requirements."
https://spg-moments.marriott.com/moments-terms
"Hotel stays included within SPG Moments offers earn status towards elite if the redeeming/winning member consumes the stay but do not earn points and do not count as either stays or nights toward promotional requirements."
https://spg-moments.marriott.com/moments-terms
Last edited by Jerrremy; Jan 1, 2019 at 9:02 am
Jan 8, 2019, 10:43 am
#6
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
Jan 9, 2019, 4:13 pm
#7
Join Date: Feb 2009
Location: New England
Posts: 485
Checking back in on this thread to see if anyone can assist. I have spent hours on the phone trying to get my points for these tours....everyone I talk to tells me to call a different phone number. Finally MR customer service put in something to elevate my request, they told me 2 days to get back to me. nothing. I called back a week later....they will try again. Still nothing.
Any help out there for someone who successfully has received their points from Marriott Moments tour purchase?
Any help out there for someone who successfully has received their points from Marriott Moments tour purchase?
Jan 9, 2019, 4:34 pm
#8
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
Jan 9, 2019, 4:37 pm
#9
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
I have on a couple of occasions and they took about 2-3 weeks after the activity to post. They appear as Placepass Purchase on my activity page. I came from the SPG side so tried them for the first time in May getting SPG points. The last time was in November when I took MR points. On both occasions the activities were comparably priced with doing it directly with the provider so it was a win for us.
Jan 13, 2019, 9:56 pm
#11
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Don't understand why SPG moment which includes a stay at a hotel, is not considered a qualifying stay? The Terms and Condition seem to suggest so, but the property say it is not correct.
"Hotel stays included within SPG Moments offers earn status towards elite if the redeeming/winning member consumes the stay but do not earn points and do not count as either stays or nights toward promotional requirements."
https://spg-moments.marriott.com/moments-terms
"Hotel stays included within SPG Moments offers earn status towards elite if the redeeming/winning member consumes the stay but do not earn points and do not count as either stays or nights toward promotional requirements."
https://spg-moments.marriott.com/moments-terms
Feb 10, 2019, 6:53 am
#12
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,679
There were 2 staff attendants and they were extremely nice and hospitable. A great afternoon.
Feb 10, 2019, 6:17 pm
#13
Join Date: Feb 2009
Location: New England
Posts: 485
Update here - ok.....I will blame this one Chase. When I booked the tours on the MM website it asked for my MR #. So, I looked at the back of my Chase Marriott card and input that. Low and behold, the number on the back of the card is NOT my MR # - it has 2 of the numbers mixed up.
Finally I got a MR rep that said no matter what, I will either get or give you these points today. (It was less than 7000). He found out the error and gave me 7000 complimentary points. He said my original ones may still post to my account, but the never did, which is ok since he comped me them.
Finally I got a MR rep that said no matter what, I will either get or give you these points today. (It was less than 7000). He found out the error and gave me 7000 complimentary points. He said my original ones may still post to my account, but the never did, which is ok since he comped me them.
Last edited by mdurette; Feb 10, 2019 at 6:44 pm