Platinum Elite Challenge - No Email or Registration?
Nov 5, 2018, 8:35 am
#1
Original Poster
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 331
Platinum Elite Challenge - No Email or Registration?
Hey all,
I've just called Marriott Rewards to register for the Platinum Elite challenge. All good there.
Question is - there's no evidence of my registration anywhere. I asked for an email - they said they don't. I asked if it will show up in my promos - it won't.
So when I complete this challenge, and they don't honor it, am I screwed?
Asked for an email- they refused to give one. Asked for some sort of indication or evidence, no dice. Asked to speak to manager - 2 hour hold. Hung up.
Has this happened before? Or is Marriott pretty good about this stuff and I should just trust them?
Also based on this, Marriott Rewards Customer service seems right on par with other massive US corporations... any point going Marriott? I'm IHG now Spire Elite.
I've just called Marriott Rewards to register for the Platinum Elite challenge. All good there.
Question is - there's no evidence of my registration anywhere. I asked for an email - they said they don't. I asked if it will show up in my promos - it won't.
So when I complete this challenge, and they don't honor it, am I screwed?
Asked for an email- they refused to give one. Asked for some sort of indication or evidence, no dice. Asked to speak to manager - 2 hour hold. Hung up.
Has this happened before? Or is Marriott pretty good about this stuff and I should just trust them?
Also based on this, Marriott Rewards Customer service seems right on par with other massive US corporations... any point going Marriott? I'm IHG now Spire Elite.
Last edited by Erome; Nov 5, 2018 at 9:13 am
Nov 5, 2018, 4:33 pm
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Of course people have, but Starriott is now a new combined program with very different customer service standards compared to what was experienced in the past from either the legacy MR or legacy SPG programs.
Nov 5, 2018, 11:04 pm
#4
Join Date: Sep 2018
Posts: 73
Hey all,
I've just called Marriott Rewards to register for the Platinum Elite challenge. All good there.
Question is - there's no evidence of my registration anywhere. I asked for an email - they said they don't. I asked if it will show up in my promos - it won't.
So when I complete this challenge, and they don't honor it, am I screwed?
Asked for an email- they refused to give one. Asked for some sort of indication or evidence, no dice. Asked to speak to manager - 2 hour hold. Hung up.
Has this happened before? Or is Marriott pretty good about this stuff and I should just trust them?
Also based on this, Marriott Rewards Customer service seems right on par with other massive US corporations... any point going Marriott? I'm IHG now Spire Elite.
I've just called Marriott Rewards to register for the Platinum Elite challenge. All good there.
Question is - there's no evidence of my registration anywhere. I asked for an email - they said they don't. I asked if it will show up in my promos - it won't.
So when I complete this challenge, and they don't honor it, am I screwed?
Asked for an email- they refused to give one. Asked for some sort of indication or evidence, no dice. Asked to speak to manager - 2 hour hold. Hung up.
Has this happened before? Or is Marriott pretty good about this stuff and I should just trust them?
Also based on this, Marriott Rewards Customer service seems right on par with other massive US corporations... any point going Marriott? I'm IHG now Spire Elite.
https://www.flyertalk.com/forum/marr...ble-again.html