Called Marriott last night, they resolved problem in ~8 minutes
 

Just thought I'd report a positive story. After alternating being disgusted and annoyed with Marriott the past few months, I finally broke down and called them last night about a missing Chase Cat 1-5 certificate. Was on hold no more than 2 minutes, then a polite young man answered and fixed my problem (e.g. made the certificate show up on my end so I could use it) quickly. Went online, booked said certificate in NEW YORK (midtown Manhattan!!) on a Cat 5 for a Courtyard that was $700 for cash rate. I will say, the new valuation of properties definitely helped New York in some aspects, formerly there was no such thing as a Cat 5 in the city. Anyway, let's hope this means they're finally getting their act together! I hope they are because I've been a longtime Marriott supporter and I'd like to go back to being their cheerleader!

What's your status level, what number did you call, and what time was it?

Platinum, 801-468-4000, 8pm Eastern

I think generally speaking, IME, MR has resolved pretty much all of my issues rather easily and quickly. However, human nature has us only post the negative experiences. Not complaining, just sayin