Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott Branded Credit Cards Free Night Certificate Discussion Thread

Marriott Branded Credit Cards Free Night Certificate Discussion Thread

    Hide Wikipost
Old May 7, 19, 8:18 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: jbeckett
Wiki Link
Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Seven co-branded credit cards offer an annual free night worth up to 50,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 50K
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Starwood Preferred Guest Credit Card from American Express - up to 35K
  • Starwood Preferred Guest Business Credit Card from American Express - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 50K
Things to know:
  1. Certificate is issued at the anniversary date plus one month of the credit card
  2. The certificate expires one year after it is issued.
  3. Can NOT be combined with a 3 night award to get a "Stay for 5, Pay for 4" award.
How to use:
  • Marriott property - find cert in account and apply it
    • Can only use online tool to apply on a one-night reservation otherwise have to call to apply
  • Former Starwood property - have to call to apply it and even then it is problematic. A few members have reported success.
Print Wikipost

Reply

Old Aug 19, 18, 10:25 pm
  #1  
Original Poster
 
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, New Marriott Lifetime Premier Platinum, Hilton Gold
Posts: 542
Marriott Branded Credit Cards Free Night Certificate Discussion Thread

Been waiting to use my 2 Chase free nights at Le Meridien Stuttgart. Just tried. Logged into my marriott number, went to book reservation using points (25K/night required), and it said I didn't have enough points to book it and to call in to purchase new points. In the past with Marriott, it would simply say "points advance" and then (I think) on next screen say "do you want to use your chase free night awards" (or something to that effect).

I don't want to call in until chaos subsides. So my questions?

1) Can I use my chase marriott visa free nights on starwood properties now? If so, how?
2) What happened to points advance of award reservations? Does it only apply to Marriott properties or has it gone away altogether.

I did try (as an experiment) booking a single night (where I have enough points in my marriott account to cover) and when I clicked that I wanted to book on points, it went to the legacy SPG site to continue the booking. The entire "marriott" look & feel disappeared and the purple SPG user interface was reincarnated. Looks like more integration is needed.

Regardless, I'm sure I was led to believe that after Aug 18, I could use chase marriott free nights are SPG properties. Am I wrong? What gives?

I also believe I would be able to use my SPG Suite night awards on Marriott properties, but the suite night awards are only visible on my SPG account and of course there is no access from that account to my marriott reservations.

Last edited by RobUAIntl; Aug 19, 18 at 10:31 pm
RobUAIntl is offline  
Reply With Quote
Old Aug 20, 18, 12:43 am
  #2  
SPG Contributor Badge
 
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 949
SPG Program never had Points Advance - ie phantom booking a room without the points to back it up. There was some cases if you are Platinum or if you have an ambassador and you're points are in striking distance of the redemption needs, the rep would hold the room for you.

A Marriott Flyertalker replied to one of my posts (and I also read in posts on other threads) that legacy SPG properties do not participate on the former Marriott program of Points Advance. Make sense as there maybe contractual problems between franchisee hotel and Marriott (because original contract was signed with Starwood that doesn't have Points Advance)
yeunganson is offline  
Reply With Quote
Old Aug 20, 18, 12:54 am
  #3  
Original Poster
 
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, New Marriott Lifetime Premier Platinum, Hilton Gold
Posts: 542
Per PointsGuy, Marriott has stated that points advance will expand to legacy SPG post merger. https://thepointsguy.com/news/marriott-points-advance/ I think the issue is that parts of the IT became integrated over the weekend and parts still are separate.... I just wish they would clearly state -- you can do these things now and here are the timelines for other features.
RobUAIntl is offline  
Reply With Quote
Old Aug 20, 18, 2:00 am
  #4  
 
Join Date: Jul 2013
Location: Toronto
Programs: AC, UA, IHG, SPG, Carlson
Posts: 190
I'm trying to use my Marriott free night certificate to book a SPG hotel. The website does not support this kind of booking yet - just like you said, it would redirect you back to SPG site where you can only book with points, not certificates.

Though, when you are on the Marriott booking site, before you click on any individual hotel, it does say the following below all SPG properties: "To use free night certificates at this hotel, please call Member Support at +1-888-625-4988 in the US, or our worldwide contact numbers."

Hence I'm calling them right now...

Last edited by roubaolic; Aug 20, 18 at 2:06 am
roubaolic is offline  
Reply With Quote
Old Aug 20, 18, 2:10 am
  #5  
 
Join Date: Jul 2013
Location: Toronto
Programs: AC, UA, IHG, SPG, Carlson
Posts: 190
Originally Posted by roubaolic View Post
I'm trying to use my Marriott free night certificate to book a SPG hotel. The website does not support this kind of booking yet - just like you said, it would redirect you back to SPG site where you can only book with points, not certificates.

Though, when you are on the Marriott booking site, before you click on any individual hotel, it does say the following below all SPG properties: "To use free night certificates at this hotel, please call Member Support at +1-888-625-4988 in the US, or our worldwide contact numbers."

Hence I'm calling them right now...
Update:

They checked with support and came back saying this functionality (to use Marriott certificate on SPG hotel) is not yet available. No ETA. This is very sad.

My plan/workaround is to use points to book the SPG hotel anyway right now just to secure the availability, and whenever this functionality becomes available, then call them to switch out the points with certificate (so that I get the points back). But if this functionality is not made available before my stay, then I'm screwed.
roubaolic is offline  
Reply With Quote
Old Aug 20, 18, 2:54 pm
  #6  
 
Join Date: Jul 2013
Location: Toronto
Programs: AC, UA, IHG, SPG, Carlson
Posts: 190
Does anyone know whether they ever plan on actually integrating the booking systems and implementing the certificate feature for Starwood properties, or are they "satisfied" with the current workaround of redirecting SPG booking to old SPG site that this will last for months or years without change?
roubaolic is offline  
Reply With Quote
Old Aug 20, 18, 4:07 pm
  #7  
 
Join Date: Mar 2003
Location: Southern California
Programs: AA EXP - 4 MM | Amex Platinum
Posts: 641
As a follow up question to this question (as I had the same question) but when I signed up for the Chase Marriott Rewards Business Visa (https://creditcards.chase.com/small-...emier-business) It said (and still says on the link) that it comes with Category 5 (up to 35,000 points hotels). But when I log into my Marriott account, it says it's only up to 25,000 points. What gives? Why is it only showing up to 25,000 points when the terms and conditions when I signed up show 35,000 points?
saint is offline  
Reply With Quote
Old Aug 20, 18, 9:57 pm
  #8  
 
Join Date: Dec 2010
Posts: 25
Marriott free night certificates at SPG hotels post-merger

Has anyone successfully redeemed a Marriott free night certificate at SPG hotels since the merger?

When searching for rooms, the website has a message to book by phone when using free night certs at SPG hotels. I called the SPG hotline as indicated (twice), but the agents were unable to use the cert. Is this a systems issue or is it just that the agent doesn't know what to do? I'm not sure if calling back and trying again will work. If the former, I'm hoping that this problem doesn't last too long as my stay is coming up.

The agent referred me to status.marriott.com, but the website says systems are online and doesn't give any indication that the free certs can't be redeemed. Not helpful at all.
Ricebucket is offline  
Reply With Quote
Old Aug 20, 18, 10:23 pm
  #9  
 
Join Date: Jul 2013
Location: Toronto
Programs: AC, UA, IHG, SPG, Carlson
Posts: 190
I had the exact same problem, and I shared my experience in another thread.

Their rewards programs are combined, but the booking systems are still separate. When you try to book a SPG property, you are redirected to the old SPG site, which only offers the option of points, not certificates.

When I called them (called many departments actually, none was able to help), they said this functionality is not yet available. Worst part is, no ETA. They cannot even say whether they are working on it or plan to work on it. As far as I know, they could be satisfied with their current workaround of redirecting to SPG site for SPG bookings and won't actually integrate the two booking systems for months or years.

I offered them the idea of booking the hotel using points, and then have them convert the certificate into the same number of points, thus crediting the points back to me and effectively using the certificate. They declined saying converting certificate into points is not possible, which is clearly not true since people have shared experience where they did manage to convert certificates into points in exceptional cases.

I'm going to give them a few more days. If this functionality is still not available, I'll be more forceful in my demands for implementing my method since they openly communicated before that Marriott certificates will be available for SPG properties going forward and they are reneging on their promise.

Last edited by roubaolic; Aug 20, 18 at 10:31 pm
roubaolic is offline  
Reply With Quote
Old Aug 20, 18, 10:56 pm
  #10  
Original Poster
 
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, New Marriott Lifetime Premier Platinum, Hilton Gold
Posts: 542
I can't even book SPg properties using points. My accounts are now merged under my new Marriott number. When I go to book a SPG property using points, it says I have enough points, but when it goes to my name, address, etc, it says my SPG number is wrong and I should change it. The number can't be changed and is my new Marriott number. I'll wait a couple of days and see if this works itself out and then I'll start calling.
RobUAIntl is offline  
Reply With Quote
Old Aug 21, 18, 1:13 pm
  #11  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
Posts: 4,948
Are the Chase certificates subject to that Aug 18 - Sept 18 blackout, too?

I was holding a reservation with a Chase 1-5 for a while. Then I saw that a better hotel was dropping to a 5 so I wanted to switch to that. I cancelled the original reservation, then called Marriott to switch the res, and she said first of all it hasn't been released yet from the other reservation, call in a couple of days (which is today). The Marriott person today first said something like "we can't do certificates", then transferred me someplace where I was on hold so long I hung up.

Not sure what to do now - I just want to have a reservation with my certificate so I'm sure I have it, and the "free" rooms don't run out or something.
Eujeanie is offline  
Reply With Quote
Old Aug 21, 18, 3:36 pm
  #12  
 
Join Date: May 2014
Location: DEN
Posts: 103
After Aug 18th, the chase certificate became a points certificate vaild up to 25k, so most hotels in the Cat 5 are more than that so now you can probably only use it for a Cat 1-4 hotel I believe. Your situation may be different since it was an attached certificate and mine was a "floater" however I can only book Cat 1-4 now since Aug 18th and the new hotel rankings are in effect.
figment7 is offline  
Reply With Quote
Old Aug 21, 18, 4:02 pm
  #13  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
Posts: 4,948
Originally Posted by figment7 View Post
After Aug 18th, the chase certificate became a points certificate vaild up to 25k, so most hotels in the Cat 5 are more than that so now you can probably only use it for a Cat 1-4 hotel I believe. Your situation may be different since it was an attached certificate and mine was a "floater" however I can only book Cat 1-4 now since Aug 18th and the new hotel rankings are in effect.
The new hotel I wanted dropped to 25, it was 30 before, and I didn't like the hotel I had booked, so I wanted to switch to the one I did want since it was now an acceptable level. It's not until October so I'll wait until closer to the date to see if everything is ok. Torture trying to call Marriott right now.
Eujeanie is offline  
Reply With Quote
Old Aug 21, 18, 8:32 pm
  #14  
 
Join Date: Oct 2006
Posts: 269
Free night point level changed...

Not gonna lie I haven't paid much attention to the merger and details, but I have a Marriott card and a free night certificate. We have a possible trip planned to NYC and I wanted to use my free night there around times square. I see there is a cat 5 hotel available at 35,000pts and now my free certificate says only up to 25,000 points. I'm not sure what happened or if with the merger all the categories changed or not but if it was issued as a CAT 1-5 certificate, can I ask them to honor that? Any feedback is appreciated and sorry for not knowing more about the merger details /possible certificate changes.

Last edited by shand32783; Aug 21, 18 at 8:34 pm Reason: spelling
shand32783 is offline  
Reply With Quote
Old Aug 21, 18, 11:42 pm
  #15  
 
Join Date: Jan 2016
Location: SFO
Programs: UA 1K, Bonvoy Ti
Posts: 722
Originally Posted by shand32783 View Post
Not gonna lie I haven't paid much attention to the merger and details, but I have a Marriott card and a free night certificate. We have a possible trip planned to NYC and I wanted to use my free night there around times square. I see there is a cat 5 hotel available at 35,000pts and now my free certificate says only up to 25,000 points. I'm not sure what happened or if with the merger all the categories changed or not but if it was issued as a CAT 1-5 certificate, can I ask them to honor that? Any feedback is appreciated and sorry for not knowing more about the merger details /possible certificate changes.
Best way to think of it is that the new categories have nothing to do with the old categories. What is now a Cat "5" could easily be considered a cat "E." Bottom line is that the old cert was good up to 25k points.
GoSh4rks is offline  
Reply With Quote

Thread Tools
Search this Thread