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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Mar 22, 2019, 3:21 pm
  #151  
 
Join Date: Feb 2004
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Anyone have problems with the certificates reappearing after a reservation is cancelled? I canceled one well within the deadline yet the cert went poof.
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Old Mar 22, 2019, 7:12 pm
  #152  
LAX
 
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Originally Posted by vatraveler
Anyone have problems with the certificates reappearing after a reservation is cancelled? I canceled one well within the deadline yet the cert went poof.
I did a few weeks ago. I needed to call in to ask the phone agent to manually "retrieve" the cert from the cancelled reservation. I am hoping ours are isolated incidents as it would really be a pain to have to call in on a regular basis to ask for a redeposit of the cert after a cancellation.

LAX
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Old Mar 22, 2019, 8:26 pm
  #153  
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Originally Posted by vatraveler
Anyone have problems with the certificates reappearing after a reservation is cancelled? I canceled one well within the deadline yet the cert went poof.
Best way to avoid this in the future, is to detach the cert before canceling the reservation. Go online and choose MODIFY the reservation. Click through without changing anything except payment method. Choose pts instead of cert and the cert will be redeposited immediately. You can cancel your reservation and points will be returned to your account.
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Old Mar 23, 2019, 3:07 pm
  #154  
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Originally Posted by margarita girl


Best way to avoid this in the future, is to detach the cert before canceling the reservation. Go online and choose MODIFY the reservation. Click through without changing anything except payment method. Choose pts instead of cert and the cert will be redeposited immediately. You can cancel your reservation and points will be returned to your account.
Thanks for the tip. I will try this next time.

LAX
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Old Apr 6, 2019, 12:31 pm
  #155  
 
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
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Only 1 free nights certificate with 2 cards?

Sorry if this was discussed earlier, I havent looked at other threads. My bad if it has.

I have both the SPG personal and SPG Biz, my SPG personal free night posted. My Biz Amex just renewed. My free night 35k didnt post, I called Amex. They said its not them that handles the free night its Marriot. I got transferred to Marriott. They said under the new terms, you only get 1 free night certificate in a Marriott account. I explained to the customer service rep, that one is personal and one is biz. She explained to me that it all goes into one Marriott account and I would only be getting 1 free night 35k a year for both cards. Its in the new terms that I haven't read. So I asked her what the point of holding both cards are, she said there isnt a point. Ok, thats fair. #bonvoyed

Going forward.. I think im going to try hyatt and if they dont have the locations i'll fall back on marriott as my second choice. HH is too boring. IHG is fine but I only use them for las vegas. I hate raddison.
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Old Apr 6, 2019, 12:52 pm
  #156  
 
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I doubt what they are telling you is true, but if you only just renewed, then it takes 2 months after renewal to actually get it. So that may be what the deal is.
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Old Apr 6, 2019, 12:53 pm
  #157  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
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Originally Posted by JfromTheBay
...
They said under the new terms, you only get 1 free night certificate in a Marriott account.
...
When Marriott introduced its new Chase and Amex cards last year, it was very clear that members with multiple cards would only receive no more than 15 elite-qualifying nights per year, rather than 15 nights for each card.

However, I don't recall seeing anything about receiving only one free night certificate per year. The cards offer free nights at several different point levels. For example, the Bonvoy Brilliant Amex (former SPG Luxury Amex) provides a 50K certificate, while the Marriott Bonvoy Boundless Visa from Chase provides a 35K certificate.

It seems the agent is misinformed about only one certificate per account.

Last edited by Horace; Apr 6, 2019 at 1:12 pm
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Old Apr 6, 2019, 1:16 pm
  #158  
 
Join Date: Sep 2017
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Posts: 117
Originally Posted by Horace
When Marriott introduced its new Chase and Amex cards last year, it was very clear that members with multiple cards would only receive no more than 15 elite-qualifying nights per year, rather than 15 nights for each card.

However, I don't recall seeing anything about receiving only one free night certificate per year. The cards offer free nights at several different point levels. For example, the Bonvoy Brilliant Amex (former SPG Luxury Amex) provides a 50K certificate, while the Marriott Bonvoy Boundless Visa from Chase provides a 35K certificate.

It seems the agent is misinformed about only one certificate per account.

So I thought the same thing, except she said she read its for the free night, not the 15 nights.. I honestly think she has no clue, im just going to wait and see.
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Old Apr 6, 2019, 1:17 pm
  #159  
 
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
Posts: 117
Originally Posted by John_OHST
I doubt what they are telling you is true, but if you only just renewed, then it takes 2 months after renewal to actually get it. So that may be what the deal is.

Im just going to wait and see, hopefully thats the case.
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Old Apr 6, 2019, 1:22 pm
  #160  
 
Join Date: Dec 2007
Location: SFO
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In my experience, chase posts the certificate immediately upon anniversary while Amex posts the certificate once a month up to two months in arrears.
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Old Apr 6, 2019, 2:07 pm
  #161  
 
Join Date: Feb 2019
Posts: 121
Originally Posted by JfromTheBay
So I thought the same thing, except she said she read its for the free night, not the 15 nights.. I honestly think she has no clue, im just going to wait and see.
Agents are notorious for spreading misinformation, especially when the policy has been changed recently. I would wait a couple of months to see if it posts. If it doesn't, ask a Bonvoy Lurker for assistance.
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Old Apr 6, 2019, 2:48 pm
  #162  
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Originally Posted by JfromTheBay
So I thought the same thing, except she said she read its for the free night, not the 15 nights.. I honestly think she has no clue, im just going to wait and see.
You got an ignorant agent.

The AMEX free night cert is a batch processing posting on the first week of the month 2 billing cycles from the cycle the AF is billed. This is to ensure no free night cert would be awarded if the cardholder cancels the card within the 30 days after AF is billed.

Wait at least one billing cycle or even 2, the Biz card's free night cert will show up in your account.

Search both the Marriott and the AMEX forum you will find a TON of data points on the initial confusions between Aug and Dec last year.
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Old Apr 6, 2019, 8:52 pm
  #163  
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Join Date: Apr 2019
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I have not heard about such an opportunity to get free nights. Will try to know more. Thanks.
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Old Apr 7, 2019, 11:13 am
  #164  
 
Join Date: Jun 2016
Programs: American Airlines, Delta, United, Southwest
Posts: 45
As others have mentioned you should get both in the fullness of time. My husband got his Amex free nite for old SPG card although it took awhile (6 weeks/2 monthy?). He got his Chase nite immediately. Both were personal cards
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Old Apr 7, 2019, 12:16 pm
  #165  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Originally Posted by El8482
I have not heard about such an opportunity to get free nights. Will try to know more. Thanks.
There are several Marriott Bonvoy credit cards from Chase and Amex. They all charge an annual fee at the card's renewal anniversary, but the anniversary also provides a free-night certificate. The value of the free night and other benefits varies by card, but easily exceeds the annual fee.

Also, if you have one or more Marriott Bonvoy credit cards associated with your Marriott Bonvoy account, you receive 15 elite-qualifying nights each year. That can push you to the next status tier. For example, if you would otherwise end the year with 35 nights (Gold Elite), you would achieve 50 nights (Platinum Elite). The latter tier offers a much better portfolio of benefits. https://www.marriott.com/loyalty/member-benefits.mi
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