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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old May 17, 2022, 8:06 am
  #1336  
formerly known as s2kdriver80
 
Join Date: Nov 2014
Location: Long Island, New York, USA (JFK <--> OTP)
Programs: Delta SkyMiles, SPG, Marriott Rewards, Amex MR, Chase UR
Posts: 317
Originally Posted by margarita girl
Thanks! But this had happened on a fully functional Mozilla Firefox on my laptop, not a mobile device. Regardless, it's back to rendering correctly in Firefox today, not sure what happened. But will definitely keep the suggestion in that link in mind if the problem occurs on my phone/tablet.
margarita girl likes this.
DeltaFlyer IntrepidClass is offline  
Old May 17, 2022, 8:23 am
  #1337  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,318
Originally Posted by slariz
The vast majority of Marriott guests don't even know a devaluation happened - I work in a very travel heavy industry and many of my colleagues are Marriott evangelists. When I ask how they can keep staying at Marriotts post - devaluation, most have no idea what I'm talking about. Once I show them some sample before/after bookings, about half say it won't make a difference and the others ask me how to status match to Hyatt (where I'm now Globalist). For the average consumer, it doesn't matter and Marriott knows it.
Every change to the program in the past 10 years has led to some folks on FT claiming "Well theyre gonna regret it when the masses all cancel their cards!!!!" That has yet to occur.
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Adam1222 is offline  
Old May 17, 2022, 1:32 pm
  #1338  
 
Join Date: Apr 2017
Posts: 222
anyone have any luck getting there certificates extended past the 6/30 date?
zagguru is offline  
Old May 17, 2022, 3:40 pm
  #1339  
 
Join Date: Jan 2020
Posts: 213
Originally Posted by zagguru
anyone have any luck getting there certificates extended past the 6/30 date?
Also does anyone have any luck getting certificates expiring AFTER 6/30 extended? Thank you in advance!
Illinwu is offline  
Old May 17, 2022, 8:51 pm
  #1340  
 
Join Date: Oct 2013
Location: YVR/BLI
Programs: SPG Gold, Marriott Gold
Posts: 232
Originally Posted by Illinwu
Also does anyone have any luck getting certificates expiring AFTER 6/30 extended? Thank you in advance!
I had one expiring around August 2nd and needed it for a trip a week later. I called and requested the extension and was advised it wasn't possible. A case was opened after I requested reconsideration and a week later it was extended a year from the date I requested the extension.

I also have 6 expiring June 30th 2022 and have had no luck at all getting them extended. As a Canadian with the travel restrictions and testing requirement for international travel and recommendations against travel between provinces we have only had real travel freedom since April 1st. While they listened to my plea, there was no movement on the rules.
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ken98230 is offline  
Old May 18, 2022, 1:54 am
  #1341  
formerly known as s2kdriver80
 
Join Date: Nov 2014
Location: Long Island, New York, USA (JFK <--> OTP)
Programs: Delta SkyMiles, SPG, Marriott Rewards, Amex MR, Chase UR
Posts: 317
They are no longer extending certificate expiration dates, for the foreseeable future.

Luckily, just found out I'll be making a road trip to FL mid-June to see some friends, so I'll be using up all of my 6/30 certs. To everyone else, spend a long weekend somewhere nice within the next couple of months, might as well use them.
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DeltaFlyer IntrepidClass is offline  
Old May 19, 2022, 9:30 am
  #1342  
Original Member
 
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 571
Originally Posted by Adelphos
They would, but I don't know if anything like that has ever happened in the history of cobrand credit card partnerships. No matter how much Flyertalkers claim cardholders will cancel certain cards en masse due to some devaluation, mass cancellation never happens.
I'm sure that is true to a point but it doesn't have to be an organized cancellation per say. As people look at the cards in their wallet and decide they want to get reduce some AF expenditure or free up credit/lower their 5/24 profile etc for a better card offer that comes along the entry level chase card might be the first to go especially those that carry both the Amex and the Chase version. Using the annual night certificate at a good redemption value helps to justify carrying the card but if I can't use the certificate chase is the first to go. I get more value from my Amex with the amex offers that are only on my card. (IE three times in the last year I have had $50 off $250 at Marriott, once $100 off $500 Marriott Luxury and another offer for Marriott Homes and Villa. Only one of all those offers were available on my Delta and Apsire. Conversely, any offer on my chase card was also available on either my CSR or my United card) I supposed I am in the minority of consumers that play the point game though so maybe my opinion is biased towards getting max value versus a customer that holds the card out of brand loyalty and doesn't care if they get max value out of the card.
kklems is offline  
Old May 25, 2022, 9:26 pm
  #1343  
 
Join Date: Sep 2011
Posts: 891
Quick update. I was able to extend couple of certificates expiring on 06/30. so its possible, just need to get hold of the right person who is willing to help.
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troyhouse is offline  
Old May 26, 2022, 8:14 am
  #1344  
 
Join Date: Dec 2004
Posts: 7,901
Originally Posted by troyhouse
Quick update. I was able to extend couple of certificates expiring on 06/30. so its possible, just need to get hold of the right person who is willing to help.
Great news. Were these only extended once before? Do you mind sharing your status? Thanks.
rrgg is offline  
Old May 26, 2022, 8:34 am
  #1345  
 
Join Date: Sep 2011
Posts: 891
Originally Posted by rrgg
Great news. Were these only extended once before? Do you mind sharing your status? Thanks.
These were auto extended by Marriott due to Covid and expiring on 06/30 and now its extended till 05/23. Titanium Elite.
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troyhouse is offline  
Old May 26, 2022, 1:42 pm
  #1346  
Original Poster
 
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
Originally Posted by troyhouse
Quick update. I was able to extend couple of certificates expiring on 06/30. so its possible, just need to get hold of the right person who is willing to help.
Just tried to get mine extended. Answer was a quick "no" with a "no one is getting the June 30 certs extended as they have already been extended at least once". What number did you call? I called 800-321-7396 and the person answered that it was the "elite desk". Like you, I'm Titanium. I truthfully said that we travel to China and still can't due to Chinese restrictions.

Anyone else having any success?
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RobUAIntl is offline  
Old May 26, 2022, 1:46 pm
  #1347  
 
Join Date: Aug 2017
Posts: 23
Originally Posted by troyhouse
These were auto extended by Marriott due to Covid and expiring on 06/30 and now its extended till 05/23. Titanium Elite.

Also Titatium here, just checked, mine certainly haven't been auto-extended. Any magic advice on how/who to talk to, in order to get this done?
bryanb and Traveler Dave like this.
rty05 is offline  
Old May 26, 2022, 5:04 pm
  #1348  
formerly known as s2kdriver80
 
Join Date: Nov 2014
Location: Long Island, New York, USA (JFK <--> OTP)
Programs: Delta SkyMiles, SPG, Marriott Rewards, Amex MR, Chase UR
Posts: 317
I'm thinking this was either a one-off or the rep did something they weren't allowed to do. I HUCA'd multiple times and they all stated they are no longer doing it anymore. But regardless, I'm going down to FL to visit some friends, so I was able to use them.
DeltaFlyer IntrepidClass is offline  
Old May 26, 2022, 5:11 pm
  #1349  
 
Join Date: Aug 2017
Location: SAN
Posts: 1,306
Originally Posted by troyhouse
Quick update. I was able to extend couple of certificates expiring on 06/30. so its possible, just need to get hold of the right person who is willing to help.
Can you tell us who you called/emailed? Currently have 4 between me an P2 that will expire 6/30.

Thanks
TD
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Traveler Dave is offline  
Old May 27, 2022, 1:33 pm
  #1350  
 
Join Date: Feb 2009
Posts: 3,737
I assume there is no loop-hole for getting these extended by two weeks? Tried calling and also messaging Bonvoy Assist on Twitter and they both denied my request. I'm guessing you wouldn't be able to book and then have the hotel move the reservation date?
Astrophsx is offline  


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