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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Jul 6, 2021, 9:15 am
  #1021  
 
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Originally Posted by SPN Lifer
lifetime Marriott Bonv°y Platinum Elite (comparable to Hyatt Discoverist)
I think you mean Globalist.
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Old Jul 7, 2021, 5:41 am
  #1022  
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Hyatt Globalist is closer to Marriott Bonv°y Titanium, or even Ambassador.

But you're right, I did mean Explorist, Hyatt's mid-level tier.
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Old Jul 8, 2021, 12:05 pm
  #1023  
 
Join Date: Jan 2003
Location: SAN
Programs: DL SM, Marriot PLT, Tall guy in need of legroom
Posts: 1,478
Sounds like Marriott just doesnt give AF regarding making sure these certs can be redeemed online? Have 3 nights I need to use and as a Gold I've now been on hold for 35 minutes and counting. This is fun.
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Old Jul 8, 2021, 12:36 pm
  #1024  
 
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Originally Posted by kdinino
Sounds like Marriott just doesnt give AF regarding making sure these certs can be redeemed online? Have 3 nights I need to use and as a Gold I've now been on hold for 35 minutes and counting. This is fun.
I've had no problems redeeming them for the first time. When they are awarded, they should be in your account and when you go to make a reservation you should have 2 options: Do you want to use your 35K Certificate or Do you want to use 35K points?

The problems come when you have to change or cancel, that's when they vanish into thin air.
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Old Jul 8, 2021, 1:34 pm
  #1025  
 
Join Date: Jan 2003
Location: SAN
Programs: DL SM, Marriot PLT, Tall guy in need of legroom
Posts: 1,478
Originally Posted by Eujeanie
I've had no problems redeeming them for the first time. When they are awarded, they should be in your account and when you go to make a reservation you should have 2 options: Do you want to use your 35K Certificate or Do you want to use 35K points?

The problems come when you have to change or cancel, that's when they vanish into thin air.

Nope, they never show up as an option to redeem. Ive tried on tons of hotels.
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Old Jul 8, 2021, 1:55 pm
  #1026  
 
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
As opposed to other chains when the booking for the free nights is a separate process from regular award reservations, in Marriott, it is one of the same.

You will not see the option to redeem a free night certificate until you will get to the last page (payment page) and there you will have the option to redeem points or the free night (if it is not expired at the date of your reservation).
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Old Jul 8, 2021, 2:39 pm
  #1027  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 12,316
Originally Posted by Eujeanie
I've had no problems redeeming them for the first time. When they are awarded, they should be in your account and when you go to make a reservation you should have 2 options: Do you want to use your 35K Certificate or Do you want to use 35K points?
Yup, I've redeemed three of them at three different hotels in the last six weeks.
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Old Jul 8, 2021, 9:51 pm
  #1028  
 
Join Date: Jan 2013
Posts: 743
I was able to redeem 5 35K certs and 115K points for a consecutive 10 night stay in mid June. No problems at all. .
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Old Jul 11, 2021, 3:54 pm
  #1029  
 
Join Date: Apr 2008
Location: 30 West
Programs: AA Plat, UA 1K, Ex-DL Plat, SPG Plat, IC Plat, Hilton Gold
Posts: 266
Originally Posted by WasKnown
The old Chase card allows you to earn EQNs through spend. Some people value that. If eligible, you’re better off getting the Boundless new for the sub.
Glad I asked. I had completely forgotten about getting EQNs for spending.
I "think" I am 2 yrs away from making lifetime Plat, so I am going to sit tight with my old card and the crummy 25k redemption certs.
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Old Jul 12, 2021, 9:33 am
  #1030  
 
Join Date: Dec 2018
Posts: 81
rewards question

I recently got the Bonvoy Boundless card and I was wondering where to find your free nights? I logged on to Marriott's site but can't figure out where to find them at. I'm sure it's something simple and I'm just overlooking it. Any help would be appreciated.
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Old Jul 12, 2021, 10:23 am
  #1031  
 
Join Date: Jul 2019
Programs: Delta PM, Marriott Titanium
Posts: 405
When I log into my bonvoy account on marriott.com, at the upper right my points and elite nights total is listed. When I click that, it takes me to a page and my certificate is front and center on that page...
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Old Jul 12, 2021, 12:40 pm
  #1032  
 
Join Date: Feb 2011
Posts: 696
Originally Posted by Cliff358
I recently got the Bonvoy Boundless card and I was wondering where to find your free nights? I logged on to Marriott's site but can't figure out where to find them at. I'm sure it's something simple and I'm just overlooking it. Any help would be appreciated.
After you make sure you have met the minimum spending requirement if it's a new sign-up, the free nights including the anniversary free night all can be found in your Marriott account. Here's the detailed instruction on where to find them.
https://www.mypointslife.com/2021/03...htCertificate?
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Old Jul 17, 2021, 4:22 pm
  #1033  
 
Join Date: Jul 2011
Posts: 399
Debating if I should use my nights - have 2 boundless. I have to go to NYC for medical treatment and I am going to have to stay overnight 3-4 nights. I can get back $50 a night from my FSA if I dont use my nights , I have two left.

I can get hospital rate at hotel (non-Marriott) property in midtown east near where I have to be for $150 + tax. The two nights expire in January 2022, I doubt they are going to extend again and I am not sure if I would waste the nights if I did not use it. I wonder if I use points , if I can still file for FSA reimbursement for the $50 max per night but doubt the receipt would be sufficient

kind of sucks, everything 70k points for 2 nights in Manhattan is downtown

Last edited by jmsnyc; Jul 17, 2021 at 4:41 pm
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Old Jul 21, 2021, 7:33 pm
  #1034  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,511
Still can’t use on line / web

Has this issue still not been fixed. My god I remember reading about this months ago! I finally went into my account to use on the App but I can’t! They are in my account but I have no option to use anymore.

it just shows to use points but no option to use my certs?!

I logged into the website and the same thing so now I literally have to call?

OMG - everything is going backwards with this company……in a hurry. So frustrated and feel anything but a valued customer.
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Old Jul 21, 2021, 8:33 pm
  #1035  
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Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Originally Posted by Bravada04
Has this issue still not been fixed. My god I remember reading about this months ago! I finally went into my account to use on the App but I can’t! They are in my account but I have no option to use anymore.

it just shows to use points but no option to use my certs?!

I logged into the website and the same thing so now I literally have to call?

OMG - everything is going backwards with this company……in a hurry. So frustrated and feel anything but a valued customer.
There are no issues with the free credit card nights that I’m aware of (other than most cat 5 properties jacking up their rates to 40K Pts). Are you talking about the 75 night choice award?
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