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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 17, 2020, 10:05 pm
  #721  
T Q
 
Join Date: Nov 2000
Location: Lincoln, CA
Programs: HHonors/Marriott/Starwood/SWA Rapid Rewards
Posts: 240
Free Night Extensions!

I wish they would do this too, esp with more virus outbreaks! It seems like an odd time to be planning stays with winter and higher virus numbers popping up and no vaccine yet!
T Q is offline  
Old Oct 18, 2020, 8:48 am
  #722  
 
Join Date: Mar 2012
Posts: 3,166
Would Marriott extend free night certificates one more time?

While I truly appreciate Marriott's gesture of extending our free night certificates till Jan. 31 2021 earlier this year, it looks like most of us still cannot really travel, and hence we still cannot use our free night certificates.
I think it is almost guaranteed the current situation of the pandemic is going to make winter season travel almost impossible, so it is going to be very challenging to use the free night certificates by Jan. 31 2021.
As a result, I am really hoping Marriott would extend the free night certificates one more time for a further extended time period.
What do you think?
Does anyone have any insight into whether Marriott would consider this?
agjil is offline  
Old Oct 18, 2020, 9:29 am
  #723  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I had a reservation booked for a couple of weeks from now using two 35k certificates. The hotel had to cancel the booking because it won’t be opening in time. With the holidays now and the pandemic I doubt I would make a new booking before 1/31 so I called Rewards and asked to see if they would extend into February or March to make up for the time that I’ve had these certs locked up in a booking that now is impossible. I had made the booking a few months ago.

Basically they just blew me off. Tough luck was essentially the response.

I’m a year and a half or so from lifetime platinum and I don’t even know why I even want it or care. I’m fed up with Bonvoy.
lkar is offline  
Old Oct 18, 2020, 9:36 am
  #724  
 
Join Date: Nov 2011
Posts: 5
Marriott is extremely disappointing in this time of coronavirus. I have a 5 night travel package that I used a lot of points to purchase. It expires February. I have to follow the kids' school schedule so need it for summer. This summer was a bust because of the virus. Called today to have it extended. Previous travel package purchases were extended with no issues. Now they are telling me I need to have extenuating circumstances to extend it, and the hotels being closed due to coronavirus is not an extenuating circumstance!!

I have doubts that Marriott plans to do anything for its most loyal customers after this conversation.
vacationlover3 is offline  
Old Oct 18, 2020, 9:39 am
  #725  
 
Join Date: Nov 2011
Posts: 5
Marriott has gone away from customer service and arrived at customer dissatisfaction. They are going to struggle if this is how they will now run their business.
vacationlover3 is offline  
Old Oct 18, 2020, 10:46 am
  #726  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Originally Posted by agjil
While I truly appreciate Marriott's gesture of extending our free night certificates till Jan. 31 2021 earlier this year, it looks like most of us still cannot really travel, and hence we still cannot use our free night certificates.
I think it is almost guaranteed the current situation of the pandemic is going to make winter season travel almost impossible, so it is going to be very challenging to use the free night certificates by Jan. 31 2021.
As a result, I am really hoping Marriott would extend the free night certificates one more time for a further extended time period.
What do you think?
Does anyone have any insight into whether Marriott would consider this?
This question seems to be coming up every other day lately.

Have a look at this thread. I posted my success in post # 713.

https://www.flyertalk.com/forum/marr...thread-48.html

You might want to read the last couple of pages to see various levels of success, some yes, some no. Marriott has not made a blanket announcement yet. My guess is they will and everyone will be extended.
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margarita girl is offline  
Old Oct 18, 2020, 9:54 pm
  #727  
 
Join Date: Mar 2012
Posts: 3,166
Originally Posted by margarita girl
This question seems to be coming up every other day lately.

Have a look at this thread. I posted my success in post # 713.

https://www.flyertalk.com/forum/marr...thread-48.html

You might want to read the last couple of pages to see various levels of success, some yes, some no. Marriott has not made a blanket announcement yet. My guess is they will and everyone will be extended.
Thanks for the info, I really hope Marriott will extend all certs soon.
Fingers crossed !
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agjil is offline  
Old Oct 19, 2020, 7:35 am
  #728  
 
Join Date: May 2009
Location: UK
Posts: 3,951
Originally Posted by margarita girl
You might want to read the last couple of pages to see various levels of success, some yes, some no. Marriott has not made a blanket announcement yet. My guess is they will and everyone will be extended.
My guess also, optimistically! Will give them until early Dec before trying my luck over the phone if need be
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pazza2000 is offline  
Old Oct 23, 2020, 10:40 am
  #729  
 
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
Originally Posted by margarita girl
Sadly, that’s so normal that there is a FT way to get around it. If you need your cert returned immediately, you need to detach it before cancelling the reservation. See the wiki here.

https://www.flyertalk.com/forum/marr...thread-48.html
very helpful. I will keep this in mind from next time. I called them, got a clueless agent, did HUCA and got the two certs back.

Originally Posted by skywalkerLAX
There is this thing called email.

Certs sometime take ~ 24h to be returned. Only in once case where a hotel already checked me in but I didn't like the room and left the hotel they couldn't return my cert and customer service deposited 35k for me instead. Obviously I had to call for that and in my opinion the agents know exactly what there is to do. If you think Marriott agents are clueless try Hilton!
yeah.. can you tell me more about this thing called email? Never heard of it.. you are so incredibly helpful!
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mintcilantro is offline  
Old Oct 24, 2020, 12:53 am
  #730  
 
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,000
What a mess

I haven't been following this Bonvoy mess for some time so I cancelled my reservation and soon realized my cert had vanished. The Filipino agent I reached had to do some manual work in the background before informing me that my cert will re-appear in the next 10 - 30 min. We'll see how this goes..at least I have my nightcap on hand.

Marriott execs - you need to hire an A team to fix your IT mess. Your C team created this mess, and the B team you're trying to hire now isn't going to fix this mess. So spend a little $ to save your customers time and anguish.
eethan is offline  
Old Oct 24, 2020, 5:54 pm
  #731  
LAX
 
Join Date: Nov 2004
Location: Los Angeles, CA; Philadelphia, PA
Programs: OZ Diamond
Posts: 6,134
Originally Posted by eethan
I haven't been following this Bonvoy mess for some time so I cancelled my reservation and soon realized my cert had vanished. The Filipino agent I reached had to do some manual work in the background before informing me that my cert will re-appear in the next 10 - 30 min. We'll see how this goes..at least I have my nightcap on hand.

Marriott execs - you need to hire an A team to fix your IT mess. Your C team created this mess, and the B team you're trying to hire now isn't going to fix this mess. So spend a little $ to save your customers time and anguish.
I Marriott wasn't willing to spend the $$ during the good times, it certainly won't during this financial climate.

LAX
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LAX is offline  
Old Oct 25, 2020, 2:06 am
  #732  
 
Join Date: Nov 2019
Posts: 5
FNA when upgrading Chase Boundless to Ritz Carlton Card

I opened the Chase Boundless Card on Nov, 2019, and plan to product change it to the Ritz-Carlton card after the anniversary.
My question is if I change it after I received the 35K FNA for Boundless, when would I get my first 50K FNA for Ritz-Carlton?
Will they issue it on the next year of anniversary, or right after my product change? What would happen to the 35K FNA?
And will my anniversary date change to the date of product change, or remain the same as my Boundless card open date?
Thanks!
momomomo is offline  
Old Oct 26, 2020, 11:13 am
  #733  
 
Join Date: Aug 2001
Posts: 1,053
Just got an email...

Good news: The expiration date on eligible Free Night Awards will be extended¹ through August 1, 2021. (Certain hotels have resort fees. Terms apply.) Plus, points expiration won’t resume until August 1, 2021, so you have more time to use them for free nights, gift cards and so much more.od news: The expiration date on eligible Free Night Awards will be extended¹ through August 1, 2021. (Certain hotels have resort fees. Terms apply.) Plus, points expiration won’t resume until August 1, 2021, so you have more time to use them for free nights, gift cards and so much more.
¹Effective December 11, 2020, members who currently have a Free Night Award (FNA) that had [has] an original expiration date in 2020, or which will expire before July 31, 2021, as part of their cobrand credit card benefit, annual choice benefit, promotions or travel package will be able to redeem it through August 1, 2021. Free Night Awards with an original expiration date prior to 2020 will not be eligible for the additional extension.
Brendan, Boraxo, sdsearch and 1 others like this.
dkerr is offline  
Old Oct 27, 2020, 2:45 am
  #734  
 
Join Date: Jan 2016
Posts: 612
5 nights (50,000 per night) when opening new card

Just saw this offer on Marriott. Seems like a pretty amazing deal for whenever this lockdown is over. Any thoughts on best places to use those type of certificates? We traditionally like the beaches in SE Asia (Philippines and Thailand). I know Phil doesn’t have strong Marriott presence. Been to South Africa a few times.

With the pandemic we may stay closer to home in the North East for the foreseeable future and love road trips and natural beauty. Beaches in the US don’t attract us, neither do large cities.

Any thoughts? This would be a card for my wife to open. I already have one and have 2 x 35k certificates (both will expire aug/sept 2021).

thanks.
lovefly88 is offline  
Old Oct 27, 2020, 7:02 am
  #735  
 
Join Date: Feb 2015
Location: Jersey City, NJ
Programs: SPG Plat, Hyatt Diamond
Posts: 162
Since it's not effective until Dec., would love some data points of people trying to book Spring/Summer trips for the currently Jan.31 expiring certs that will be extended in Dec.
terpzone is offline  


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