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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Oct 22, 2018, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
If you need to cancel a reservation booked using a free night certificate, follow the process in this post before cancelling to avoid potentially losing your certificate. If the certificate is lost it should be re-enstatable by Marriott customer service, but it may take a while and require some extra work on your part.

Certificate “top-off” is available as of April 30th: and discussed in a separate thread. Marriott has announced that starting “in early 2022,” members will be able to combine free-night certs with up to 15,000 points when making redemptions. See the FT thread discussing the 10/26/21 announcements and Marriott’s FAQ for current info.

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
Things to know:
  1. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  2. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  3. Can NOT be combined with a 3-night award to get a "Stay for 5, Pay for 4" award.
  4. Can be used for a standard room only
  5. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  6. According to Marriott's terms, points reservations can be gifted to another person but certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it is risky to depend on this.
  7. If you use "top-off" with a certificate and the room price later decreases, you can modify the reservation to rebook the same date and recover the difference in top-off points.
  8. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  9. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use:
  • Search for a points booking at an eligible hotel and the option to use the certificate a replacement for some of the required points should appear during the booking process
  • Some have had trouble booking certificates from the 2020 credit card offer to get 5 free nights. In that case, try this website for booking: https://www.marriott.com/loyalty/red...free-nights.mi
  • Officially Marriott allows gifting of points awards but not gifting of free night certificates from credit cards. For the latter, your name will still need to be the reservation. Whether the property requires you to be present for check-in may depend on the hotel.
  • If you have 2 certificates of different value and try to redeem one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
Older archived notes below:

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.”
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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Marriott Branded Credit Cards Free Night Certificate FNA Discussion Thread

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Old Apr 7, 2020, 12:30 pm
  #601  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Originally Posted by GiantCow
Has anyone's cert been updated to the 1/31/21 expiration date? Thought the process was supposed to be completed by the end of March but mine still shows it's expiring 4/10/20.
It was end of April, quite frankly 1/31/21 doesn't help me much so I'm going to wait until 2 weeks before cert expires and then ask for a year extension. Ideally they should be extending all certs by 18 months to 2 years as thats the realistic timeframe for things to return to normal.
escapefromphl is offline  
Old Apr 7, 2020, 1:53 pm
  #602  
formerly smoaky
 
Join Date: Jan 2018
Posts: 301
As others have suggested, I'll wait to get too upset about Marriott's steps. I assume I'll be doing no travel until middle of next year, which makes this extension meaningless, but also means certs I have that expire in February 2021 will be impossible to use. Seems like the best solution here would be to offer points in exchange for the certs. I know Marriott won't do that but it's the most logical thing that will go a long way towards making customers happy.
martyYOW likes this.
nycflyer17 is offline  
Old Apr 7, 2020, 2:15 pm
  #603  
 
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
Originally Posted by GiantCow
Has anyone's cert been updated to the 1/31/21 expiration date? Thought the process was supposed to be completed by the end of March but mine still shows it's expiring 4/10/20.
Highly recommend you PM Marriott Bonvoy Lurker here with details and your Bonvoy number, since it's about to expire. Mine was to expire 4/9/20 and I contacted the Lurker a few days prior (as Lurker publicly recommended here), and they were able to handle it so it didn't disappear.
GiantCow likes this.
Seattlenerd is offline  
Old Apr 7, 2020, 10:57 pm
  #604  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,040
My sister's credit card certificate expired on 31 March and seems to have disappeared. How does she get it back?

Do free night certificates show up on the app or on a cell phone? I have only had success using mine on a laptop.
SPN Lifer is offline  
Old Apr 8, 2020, 11:59 am
  #605  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Originally Posted by SPN Lifer
My sister's credit card certificate expired on 31 March and seems to have disappeared. How does she get it back?

Do free night certificates show up on the app or on a cell phone? I have only had success using mine on a laptop.
As mentioned in this thread, you should have contacted the Lurkers before the cert expired, and they would manually handle it instead of waiting for the system to do its thing.

Your only remedial action now is to contact the lurker thru FT PM, provide the details and let them handle from their end.
SPN Lifer likes this.
Happy is offline  
Old Apr 13, 2020, 7:52 am
  #606  
 
Join Date: Oct 2010
Location: Temecula, Ca.
Programs: Marriott Lifetime Platinum Elite, SPG Platinum
Posts: 273

Nice to see they pushed back the suite night awards.
Wisdom is offline  
Old Apr 14, 2020, 12:11 pm
  #607  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
I had 5 SNAs in 2019 my only year as Platinum (due to the merger) which expired Dec. 31, before we in the USA heard of coronavirus. I didn't make Platinum last year for this year, so I've dropped to Lifetime Gold. I wonder if there's any way to sweet-talk Bonvoy into reviving and extending these, although I know I don't deserve it !
Darn it, I could have had a $100 donation to UNICEF in my name!
Brendan is offline  
Old Apr 15, 2020, 2:21 pm
  #608  
 
Join Date: Feb 2017
Location: FAT
Posts: 146
I have a friend whose spouse had a couple free night certificates from credit cards and he just passed away. Anyone know if Marriott will allow her to have the certificates? (And how about his miles? When a family member transferred miles to me a few months back I recall we both had to get on the phone to Marriott.)
49penguins is offline  
Old Apr 15, 2020, 2:27 pm
  #609  
 
Join Date: May 2009
Location: UK
Posts: 3,951
When can we expect these FNC’s to be extended?
pazza2000 is offline  
Old Apr 15, 2020, 8:54 pm
  #610  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Originally Posted by 49penguins
I have a friend whose spouse had a couple free night certificates from credit cards and he just passed away. Anyone know if Marriott will allow her to have the certificates? (And how about his miles? When a family member transferred miles to me a few months back I recall we both had to get on the phone to Marriott.)
As per the terns and conditions of the loyalty program, in the event of a Member’s death, the Company may, in its sole discretion, allow unredeemed Points from the deceased Member’s Account to be transferred to a family member or a friend who is an active Member upon the Company’s receipt and review of all requested documentation and communications. Elite Membership Status, Lifetime Membership Status, and the related benefits, including, without limitation, Elite Night Credit, will not transfer to the recipient of the Points.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International
Marriott Bonvoy Lurker II is offline  
Old Apr 15, 2020, 8:58 pm
  #611  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Originally Posted by pazza2000
When can we expect these FNC’s to be extended?
Members will see updates in their Account on marriott.com by the end of April 2020.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International
pazza2000 likes this.
Marriott Bonvoy Lurker II is offline  
Old Apr 15, 2020, 11:16 pm
  #612  
 
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
All my FNAs have a 1/31/21 expiry date now, even my RC Club Upgrades.
pazza2000 likes this.
Jimgotkp is offline  
Old Apr 16, 2020, 3:35 am
  #613  
 
Join Date: May 2009
Location: UK
Posts: 3,951
Originally Posted by Marriott Bonvoy Lurker II
Members will see updates in their Account on marriott.com by the end of April 2020.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International
Thank you for confirming! They expire in May (and I have a Travel Package exp. in June), so hopefully they will all be auto extended before then :-)
pazza2000 is offline  
Old Apr 18, 2020, 7:26 pm
  #614  
 
Join Date: Jul 2018
Posts: 303
Originally Posted by Jimgotkp
All my FNAs have a 1/31/21 expiry date now, even my RC Club Upgrades.
Same here. my FNAs have updated to 1/31/21 expiration date.
night718 is offline  
Old Apr 18, 2020, 8:54 pm
  #615  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
My FNA from Chase has updated to 01/31/21, but mine from Amex still shows 01/02/21, No biggie.
Brendan is offline  


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