Is there a Marriott insider who can deal with problems of FTers?
Oct 13, 2018, 9:38 am
#1
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Is there a Marriott insider who can deal with problems of FTers?
Is there an equivalent to one on the Hilton forum? - a Marriott insider who can deal with FTers problems?
I see that there is Marriott Assistance, Marriott Concierge, Marriott Employee as possible posters?
Do they help?
I have a problem - I have approached Marriott and the problem is not being deal with.
I see that there is Marriott Assistance, Marriott Concierge, Marriott Employee as possible posters?
Do they help?
I have a problem - I have approached Marriott and the problem is not being deal with.
Oct 13, 2018, 10:50 am
#3
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
But can one send private messages to such an insider - as with HHonors representative on the Hilton forum.
I really do not feel it is appropriate to state publicly my problems on the Marriott forum, hoping an Marriott/SPG representative lurker may look at that post and then contact me.
I really do not feel it is appropriate to state publicly my problems on the Marriott forum, hoping an Marriott/SPG representative lurker may look at that post and then contact me.
Oct 13, 2018, 11:10 am
#4
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
But can one send private messages to such an insider - as with HHonors representative on the Hilton forum.
I really do not feel it is appropriate to state publicly my problems on the Marriott forum, hoping an Marriott/SPG representative lurker may look at that post and then contact me.
I really do not feel it is appropriate to state publicly my problems on the Marriott forum, hoping an Marriott/SPG representative lurker may look at that post and then contact me.
Though publicly stating our problems on here post-8/18 is a nice form of group therapy with this ongoing CF.
Oct 13, 2018, 1:04 pm
#5
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
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Posts: 20,061
If you ask nicely. Otherwise, no guarantees.
David
Oct 13, 2018, 3:10 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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MR gave up on FT years ago and created their own forum that they control. Rumor is FT refused to delete some negative posts at their request. Marriott Insider is their system if you have an issue with a legacy MR property. The Lurkers would be a good resource if your issue is with a legacy SPG property.
Oct 13, 2018, 3:39 pm
#7
Original Poster
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
MR gave up on FT years ago and created their own forum that they control. Rumor is FT refused to delete some negative posts at their request. Marriott Insider is their system if you have an issue with a legacy MR property. The Lurkers would be a good resource if your issue is with a legacy SPG property.
My issue is with a Marriott property, so perhaps I will go to their own forum. I guess I find the forum by going to my account on the Marriott web site?
Oct 13, 2018, 3:51 pm
#8
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
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Posts: 21,166
Oct 13, 2018, 3:59 pm
#9
FlyerTalk Evangelist
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Location: South Florida
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Oct 13, 2018, 9:40 pm
#10
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,911
Not to get too far into the details of the sausage making, but all of us hotel mods try to encourage participation of company reps. When trying to set up a relationship, chains sometimes come back with interesting ideas. For instance, I was told years ago by a rep (not Starriott) that the way I had set up a promo thread was not "how our legal team would have worded it." Some chains work with what we can give them, others try their own thing (with various levels of success). Regrettably, these days very few chains have strong representation on FT anymore, instead focusing their energies on paying off "influencers" (and in some cases, not devoting energies to anything it would seem). The SPG Lurkers are superstar standouts, but unfortunately even they can't fix most of the issues on the Marriott side, and also seem dumbfounded by some things on the SPG side.
Oct 15, 2018, 1:09 pm
#11
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Feb 16, 2019, 8:50 pm
#12
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Anyone else having trouble logging into Marriott Insiders since the Bonvoy changeover? I keep getting warnings that the site is not private from multiple browsers.
Feb 16, 2019, 9:07 pm
#13
A FlyerTalk Posting Legend
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Feb 16, 2019, 9:22 pm
#14
Join Date: Sep 2008
Posts: 7,875
Feb 16, 2019, 10:50 pm
#15
Join Date: May 2002
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