Oct 12, 2018, 5:14 am

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For convenience every day. link to play: https://29ways.marriott.com/

Can now win more than once.

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Dec 23, 2018, 2:09 pm

#826

Oxon Flyer

Moderator: British Airways Executive Club, Marriott Bonvoy

Join Date: May 2006

Location: Englandshire

Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...

Posts: 16,004

Quote:

Originally Posted by Oxon Flyer

[Posted 13 Dec] Datapoint : A quick trawl through my email inbox using “congrats” and “500” finds 2 separate win confirmations a few days apart. There is only one credit of 500 to my account.

Update : the initial tranche of points had posted on 8 Dec, to my SPG account.

The missing 500 points, plus another credit of 50, posted on 16 Dec. To my MR account.

Curiouser and curiouser.

Dec 23, 2018, 5:34 pm

#827

kar120c

Join Date: Dec 2010

Posts: 196

Most posted 10 days ago but still missing at least one. How long should I wait to ask about it?

Dec 23, 2018, 6:03 pm

#828

CDN_BOBCAT

Join Date: Feb 2018

Location: YXU

Programs: MR Bonvoy LP , AC/AE, DL, Porter, SU, Nexus, APEC

Posts: 55

Quote:

Originally Posted by 466SHH

I got my 3000 and all 17 of my 50s on Dec. 19. However I was due 2 500s and only got 1. Who does one contact?

I'm in the same boat with my 2 X 1,000 rewards as the second !,000 win showed at 50 points, however there are a lot of us in same position

it is evident that any a 50+ reward only shows once. I'm thinking when the MR IT department members get their high school graduation diplomas and get through their proms and realize they have real jobs we will get their full attention and get our points due to the programming glitch.

Bob

Jan 2, 2019, 11:49 am

#829

emwang

Join Date: Feb 2011

Posts: 6

Is there any update to the MR IT problem of putting the right award certificates into one's account?

Jan 2, 2019, 9:09 pm

#830

dburns

Join Date: Oct 2007

Posts: 237

I can't speak to certificates, but I still have several missing 50s and 1 500 point yet to post.

Jan 7, 2019, 10:41 pm

#831

NJKen

Join Date: Dec 2015

Posts: 56

Ok, so it is now past the 10 week mark and Marriott is in breach of their official rules... Now what?

Do we seriously have to chase down and file complaints to receive what we won? For me, my win was confirmed on 10/26/18. So far I have received a one night award stay up to 60k points, I was supposed to have a Four Night Stay 60k per night..

Jan 8, 2019, 2:09 am

#832

Starwood Lurker III

Company Representative - Starwood

Join Date: Jan 2011

Location: Guangzhou

Programs: SPG

Posts: 1,021

Quote:

Originally Posted by NJKen

Thank you for your patiences.

As per the promotion terms, bonus points earned during the 29 Ways to Stay game will be posted in your account 8-10 weeks after winner verification and the promotion ends.

If you have not received your bonus by 21 January, 2019, please let us know and we will follow up with the appropriate team.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]

Jan 8, 2019, 2:34 am

#833

NJKen

Join Date: Dec 2015

Posts: 56

Quote:

Originally Posted by Starwood Lurker III

Thank you for responding but I believe you may be mistaken. I was one of the winners of the 4 nights, which should have been deposited in our accounts as soon as we were deemed verified winners per paragraph 5:

“Potential Grand Prize winner and 4-Night Stay winners will be sent via email link an Affidavit/Declaration of Eligibility, Liability & Publicity Release (where legal) and Assignment of Rights (“Affidavit/Declaration”) and will be required to complete, and sign the Affidavit/Declaration via email within forty-eight (48) hours of being notified in order to claim his/her prize.

All other Instant Win Prizes will be awarded to the winners within 8-10 weeks after verification is complete. “

Jan 8, 2019, 7:56 pm

#834

SkiAdcock

A FlyerTalk Posting Legend

Join Date: Aug 2002

Programs: UALifetimePremierGold, Marriott LifetimeTitanium

Posts: 71,093

Quote:

Originally Posted by NJKen

Thank you itfor responding but I believe you may be mistaken. I was one of the winners of the 4 nights, which should have been deposited in our accounts as soon as we were deemed verified winners per paragraph 5:

“Potential Grand Prize winner and 4-Night Stay winners will be sent via email link an Affidavit/Declaration of Eligibility, Liability & Publicity Release (where legal) and Assignment of Rights (“Affidavit/Declaration”) and will be required to complete, and sign the Affidavit/Declaration via email within forty-eight (48) hours of being notified in order to claim his/her prize.

You were required to complete the paperwork within 48 hours to claim the prize, but it doesn't say the prize would be delivered within 48 hours of completing the paperwork. I think your stronger case is you received 1 night cert but not all 4 certs. It makes no sense at all (other than IT glitch) for you to get 1 cert in a timely basis but the remaining 3 would come 8-10 weeks later.

Cheers.

margarita girl, CCIE_Flyer and aujusco like this.

Jan 9, 2019, 12:47 am

#835

IMH

Join Date: Jul 2007

Location: Berlin

Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold

Posts: 5,447

Quote:

Originally Posted by SkiAdcock

[...] It makes no sense at all (other than IT glitch) for you to get 1 cert in a timely basis but the remaining 3 would come 8-10 weeks later.

I'm in the same position as NJKen and am waiting for the error to be fixed. It seems highly unlikely that only the handful of people who have posted here are affected so -- for now -- waiting seems a better approach than attempting to track down someone at Marriott who has any idea at all of what we're talking about.

Obviously if Starwood Lurker III is able to pass on the fact that there clearly is a problem, now rather than on or after January 21, that would be greatly appreciated.

Jan 9, 2019, 1:26 am

#836

Starwood Lurker III

Company Representative - Starwood

Join Date: Jan 2011

Location: Guangzhou

Programs: SPG

Posts: 1,021

Quote:

Originally Posted by NJKen

Hi NJKen,

In this case, we would like to help follow up with the appropriate team if you could email us your account informaiton.

Best Regards,

Christina Zhou
Social Media Specialist
Marriott International

[email protected]

Jan 9, 2019, 1:52 am

#837

IMH

Join Date: Jul 2007

Location: Berlin

Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold

Posts: 5,447

Quote:

Originally Posted by Starwood Lurker III

Hi NJKen,

In this case, we would like to help follow up with the appropriate team if you could email us your account informaiton.

I'm not NJKen, but am in the same position and have sent an email. I look forward to hearing from you.

Thank you.

Jan 9, 2019, 9:53 am

#838

NJKen

Join Date: Dec 2015

Posts: 56

Quote:

Originally Posted by Starwood Lurker III

Thank you Christina, I appreciate your assistance.

Jan 9, 2019, 12:45 pm

#839

MileKing

Original Member

Join Date: May 1998

Location: Reno, NV (RNO)

Programs: AA Platinum, AS, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG Platinum

Posts: 4,707

Same issue as everyone else regarding missing point posts for multiple >50 bonus point wins. Both Mrs. MileKing and I played the game everyday between October 26 and November 8, a total of 14 days. During that span, I received confirmation emails (which I still have) from Marriott for 11 of the days. No email was received for October 29, October 30, or November 4. Only received 9 bonus point postings in my Marriott account. Missing two 500 point posts and one 1000 point post (no email for that one). I believe the other two missing emails/wins were only for 50 points. Don't have Mrs. MileKing's confirmation emails, but she received only 10 point postings in her Marriott account out of the 14 plays.

Will patiently wait until after January 21 before bringing the issue up to Marriott. Hopefully they will correct the situation for everyone before then.