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-   -   Fee for connecting room? (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1934783-fee-connecting-room.html)

doctor15 Oct 9, 2018 7:48 pm

Fee for connecting room?
 
I have an upcoming stay for 3 rooms. I e-mailed the property to request a connecting room for two of the rooms and was told it would be a $50/night fee.

Has anyone heard of this? I don't typically travel with kids so this is new to me. 3 of the 6 adults are Gold, and while I know I don't get upgrades, etc, I would think they can at least give me a connecting room (assuming availability)

NDDomer86 Oct 9, 2018 11:19 pm

What brand of property is this?

Starwood Lurker IV Oct 10, 2018 12:38 am


Originally Posted by doctor15 (Post 30297855)
I have an upcoming stay for 3 rooms. I e-mailed the property to request a connecting room for two of the rooms and was told it would be a $50/night fee.

Has anyone heard of this? I don't typically travel with kids so this is new to me. 3 of the 6 adults are Gold, and while I know I don't get upgrades, etc, I would think they can at least give me a connecting room (assuming availability)

Hello doctor15,

Depending on the property, fees vary for a guaranteed connecting room. In other words, with this fee charged, your connecting room request will be guaranteed. However, if you do not wish to pay the fee, the request may still be placed but it will then be subjected to availability upon your arrival.

Best regards,

Siti Shahnas / Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]

EuropeanPete Oct 10, 2018 1:08 am

This is a textbook example of a “bad profit” where pissing off the customer just isn’t worth the extra income. Would be curious to know which hotel it is.

craigthemif Oct 10, 2018 1:17 am


Originally Posted by EuropeanPete (Post 30298580)
This is a textbook example of a “bad profit” where pissing off the customer just isn’t worth the extra income. Would be curious to know which hotel it is.

Sounds very Marriott...

I imagine it can be tricky for a very full hotel to logistically organise the blocking of connecting rooms with the right bed types and the right check-in/check-out dates/times of the OP and previous guests in those rooms.

A good hotel would just do it to make the customer happy. A bad hotel tries to charge for it, which leads me to suspect that the OP is definitely not getting connecting rooms because it will all be left to chance.

EuropeanPete Oct 10, 2018 2:43 am

I'm all for bashing Marriott, but my immediate thought was that it sounded very much like something they'd try on at the Sheraton Times Square.

doctor15 Oct 10, 2018 3:51 am

The property is the Westin Kierland.

I had an excellent stay there last year where they went above and beyond to help me, but was surprised by this

CPMaverick Oct 10, 2018 5:17 am

Connecting rooms are inferior rooms if you don't want them (due to the ease of noise passing between rooms).

For those that want them, it keeps kids, traffic, & noise out of the hallways.

You'd think they'd be happy to give them away to those that need them. Poor form on the property.

DJ_Iceman Oct 10, 2018 7:19 am


Originally Posted by craigthemif (Post 30298592)
Sounds very Marriott...

My thought was that it sounded very SPG, as I've never had problems at any Marriott getting connecting rooms guaranteed in advance without paying a fee. Sure enough, later in the thread we saw this is at a Westin.

Saint4805 Oct 10, 2018 7:24 am

Non-requested badly soundproofed connecting rooms are my worst nightmare. I always used to end up next to someone who either barked on their phone until the early hours or had the TV on late and up super loud. Seems like shameless profiteering to me.

emma dog Oct 10, 2018 9:14 am

I experienced the same at the Westin Choseun Seoul this past summer. They agreed to "waive" the fee to open the connecting door out of courtesy given my SPG Gold status. :rolleyes:

hedoman Oct 10, 2018 9:35 am

I'd like to charge the hotel a fee for giving me a connecting room.

RogerD408 Oct 10, 2018 9:47 am


Originally Posted by emma dog (Post 30299699)
I experienced the same at the Westin Choseun Seoul this past summer. They agreed to "waive" the fee to open the connecting door out of courtesy given my SPG Gold status. :rolleyes:

Was the door key locked? Most times I just see thumb locks on both sides, so once in the rooms you could open both doors and be connected. But I agree this is a money grab since there is no cost for them to do so. What's next, a fee to open the door to the room with the soda/ice machines?

Points Scrounger Oct 10, 2018 10:08 am


Originally Posted by RogerD408 (Post 30299854)
Was the door key locked? Most times I just see thumb locks on both sides, so once in the rooms you could open both doors and be connected. But I agree this is a money grab since there is no cost for them to do so. What's next, a fee to open the door to the room with the soda/ice machines?

Please don't give them any ideas!

yyznomad Oct 10, 2018 11:47 am

Every time I've requested side-by-side rooms with a connecting door:

1. My request was always granted
2. I was never charged extra

This was legacy Starwood.


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