Fee for connecting room?
Oct 9, 2018, 7:48 pm
#1
Original Poster
Join Date: Dec 2006
Location: PHL
Programs: Marriott Lifetime PLT
Posts: 1,229
Fee for connecting room?
I have an upcoming stay for 3 rooms. I e-mailed the property to request a connecting room for two of the rooms and was told it would be a $50/night fee.
Has anyone heard of this? I don't typically travel with kids so this is new to me. 3 of the 6 adults are Gold, and while I know I don't get upgrades, etc, I would think they can at least give me a connecting room (assuming availability)
Has anyone heard of this? I don't typically travel with kids so this is new to me. 3 of the 6 adults are Gold, and while I know I don't get upgrades, etc, I would think they can at least give me a connecting room (assuming availability)
Oct 10, 2018, 12:38 am
#3
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
I have an upcoming stay for 3 rooms. I e-mailed the property to request a connecting room for two of the rooms and was told it would be a $50/night fee.
Has anyone heard of this? I don't typically travel with kids so this is new to me. 3 of the 6 adults are Gold, and while I know I don't get upgrades, etc, I would think they can at least give me a connecting room (assuming availability)
Has anyone heard of this? I don't typically travel with kids so this is new to me. 3 of the 6 adults are Gold, and while I know I don't get upgrades, etc, I would think they can at least give me a connecting room (assuming availability)
Depending on the property, fees vary for a guaranteed connecting room. In other words, with this fee charged, your connecting room request will be guaranteed. However, if you do not wish to pay the fee, the request may still be placed but it will then be subjected to availability upon your arrival.
Best regards,
Siti Shahnas / Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Last edited by Starwood Lurker IV; Oct 10, 2018 at 1:21 am
Oct 10, 2018, 1:08 am
#4
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
This is a textbook example of a “bad profit” where pissing off the customer just isn’t worth the extra income. Would be curious to know which hotel it is.
Oct 10, 2018, 1:17 am
#5
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
I imagine it can be tricky for a very full hotel to logistically organise the blocking of connecting rooms with the right bed types and the right check-in/check-out dates/times of the OP and previous guests in those rooms.
A good hotel would just do it to make the customer happy. A bad hotel tries to charge for it, which leads me to suspect that the OP is definitely not getting connecting rooms because it will all be left to chance.
Oct 10, 2018, 2:43 am
#6
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
I'm all for bashing Marriott, but my immediate thought was that it sounded very much like something they'd try on at the Sheraton Times Square.
Oct 10, 2018, 5:17 am
#8
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
Connecting rooms are inferior rooms if you don't want them (due to the ease of noise passing between rooms).
For those that want them, it keeps kids, traffic, & noise out of the hallways.
You'd think they'd be happy to give them away to those that need them. Poor form on the property.
For those that want them, it keeps kids, traffic, & noise out of the hallways.
You'd think they'd be happy to give them away to those that need them. Poor form on the property.
Oct 10, 2018, 7:19 am
#9
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,710
Oct 10, 2018, 7:24 am
#10
Join Date: Feb 2015
Location: United Kingdom
Programs: Bonvoy LTTitanium, BAEC Silver
Posts: 590
Non-requested badly soundproofed connecting rooms are my worst nightmare. I always used to end up next to someone who either barked on their phone until the early hours or had the TV on late and up super loud. Seems like shameless profiteering to me.
Oct 10, 2018, 9:47 am
#13
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Was the door key locked? Most times I just see thumb locks on both sides, so once in the rooms you could open both doors and be connected. But I agree this is a money grab since there is no cost for them to do so. What's next, a fee to open the door to the room with the soda/ice machines?
Oct 10, 2018, 10:08 am
#14
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Was the door key locked? Most times I just see thumb locks on both sides, so once in the rooms you could open both doors and be connected. But I agree this is a money grab since there is no cost for them to do so. What's next, a fee to open the door to the room with the soda/ice machines?
Oct 10, 2018, 11:47 am
#15
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Every time I've requested side-by-side rooms with a connecting door:
1. My request was always granted
2. I was never charged extra
This was legacy Starwood.
1. My request was always granted
2. I was never charged extra
This was legacy Starwood.