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What is fair compensation for such seriously awful Sheraton experience?

What is fair compensation for such seriously awful Sheraton experience?

Old Oct 16, 2018, 6:42 am
  #61  
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I agree that the staff member was doing his job and probably did not speak English. Strange that you came out naked and flashed him. I would think you should get no compensation other than perhaps points. You were not in the USA. Many foreign countries / cities have a different feel of nudity. Example in Amsterdam, the shower room / locker room is coed.
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Old Oct 16, 2018, 6:45 am
  #62  
 
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Hotel did more than enough...

Gotta say, I am with Newman on this one.

Heck for 2 free nights, forget 2 seconds, I'll give you 10 minutes. We'll have a coffee!

Bigger problems in the world.
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Old Oct 16, 2018, 6:46 am
  #63  
 
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Compensation law of physics

I think there are a couple of decision points when compensation is offered. First, was a request made? The OP indicated she reported the issue both in person and on the survey, but not if any compensation request was made or implied. That the GM offered what was the simplest thing to do with a few clicks to refund the stay is probably adequate based on

Second, how bothered the OP appeared to be in her communications. It she obviously seemed to be bothered by it, I would hope the GM would also somehow offer a VIP experience for the next stay, to at least preserve future business.

Lastly what level of service the the hotel purport to offer? Although not on the level of worst case denied boarding compensation if the hotel has advertised total satisfaction I may have expected more. And local cultural norms on several levels could affect this.

Personally I think the best option would have been a choice of compensation (refund , giftcard, points etc) would be best especially if this was a company card charge where a refund is of no use to the OP and may incur an embarrassing expense report explanation. My reimbursements for daily per diems are reviewed against hotel room night stays reimbursement requests.
.

Last edited by WestfieldTraveler; Oct 16, 2018 at 7:06 am Reason: Clarity
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Old Oct 16, 2018, 7:00 am
  #64  
 
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Personally I think nothing is due. There was no intentional abuse, gawking, pictures taken, comments etc...right?

It is rare a week doesn't go by when a cleaner (usually female) doesn't enter a toilet (washroom) I am using in Japan. And any time I stay at hotel with a public bath it is more often than not a woman that comes throught the locker room to collect towels and straighten things out.

Americans get so stressed over nudity, its as if the Puritans were still controlling the a large section of the society (yet porn and sexuality are everywhere).
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Old Oct 16, 2018, 7:50 am
  #65  
 
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never mind

Decided not to....

Last edited by goingnow; Oct 16, 2018 at 8:06 am
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Old Oct 16, 2018, 8:33 am
  #66  
 
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Originally Posted by catocony
A maintenance guy has a work order to fix something in a locker room. He goes in, leaves the door open, and works on whatever he's been assigned. He presumably wasn't menacing, as he would not have left the door open if he were. He may or not speak the language the OP was using, or if it was English, may not have understood her as her written English is poor so her spoken English might be rough. He might not have known what her problem is, as she left her clothes out instead of putting them in a locker, and for whatever reason left her towel on a bench instead of taking it to the shower area. From her own description, she was behaving more oddly than the maintenance guy was.
Wow. You ASSUME that just because the OP posted here in English that when this situation occurred English was used there. For all we know, she spoke in the native language of the land. But what difference does it make how good OP's English is or isn't in this situation? Presumably she is a she, is in the gym locker room showering, and was alone. Whether the worker announced themselves or not, we don't know. However, one must wonder why if the worker heard the shower going, and sees the shoes she placed in the hallway, bathrobe/towel hanging up waiting to be used- did he come in, leave a door open, and get to work? Why not wait outside, keep further people from entering, and wait until OP was done? No matter the language used, those clues should signal to most anyone that someone is inside bathing and there is a chance that a member of the opposite sex will be seen naked.

Now, I do understand in other countries this is not that big of a deal- culturally being naked in a locker room and seeing people naked in that manner is just not a big deal. But, even in Korea and Japan, they separate the sexes typically. You may co-ed bathe in the common areas but often the locker room/wash area is separated. But here, the OP stated that she attempted to shoo the worker away. Whether he understood her verbal language, her covering herself up, gesturing at him, etc. should have told him that she wanted him to leave clearly. Instead, he didn't.

While I'm not saying that she should be granted a million dollars for such a thing, and I do think the compensation was fair and just (and without a fight which is priceless), I don't think it's unreasonable to offer some compassion to OP for what happened. If you're all so confident in your nakedness and don't care that a strange person sees you naked then that's fine. But don't assume that OP feels the same. Perhaps the point OP was trying to communicate was more that the worker didn't leave than about being seen naked?
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Old Oct 16, 2018, 8:54 am
  #67  
 
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I have clearly written " He may or not speak the language the OP was using, or if it was English, may not have understood her" which you yourself quoted. I do not know what language was spoken.
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Old Oct 16, 2018, 9:45 am
  #68  
 
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Originally Posted by stephaniemei

I had a seriously terrible stay experience with one of the property under Sheraton group last week in asia.

After workout in gym room, I went inside the lady gym bathroom for shower, there is no one inside there that moment. I placed my clothes on the bench, and just placed my shoes on the corridor.
During showering, I heard someone get inside, then I step out the shower room after bath, when I going to take my towel next to my clothes, I notice that the bathroom front door is way open, and there is a male staff standing inside the bathroom!! While I am naked!!
I have told him to leave while I rush back to the shower room, but he was still staying there for fixing the equipment inside the bathroom.

I reported to the hotel immediately, the room manager had came to me for apologize, and promise will educate their staff for the normal standard like "send a female staff inside the lay bathroom first", "knocking and ask if any guests inside".....
Then after I finished the survey online for compliant this seriously issue , the GM email me to offer refund my entire stay (2 nights, around US$120/night) as compensation, and thats all...
I would like to ask what is the fair compensation for this horrible mistake made by their staff.
Well, when in a foreign country, their cultural norms stand. I have used a urinal in some Asian countries while a female attendant was cleaning the urinal next to me. Many countries are frankly less hung up than the U.S. on who cleans the restroom or provides service. If the employee had no legitimate reason for being there, it would be a different matter.
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Old Oct 16, 2018, 4:06 pm
  #69  
 
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Yes it's fair compensation

In reality you were caused no actual harm or injury. This is a fair offer.
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Old Oct 17, 2018, 10:40 am
  #70  
 
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I never get over how quickly flyer talkers attack the OP.
Public shower - like in the middle of the street? Get real!
Walk to your room dripping sweat over everything and looking disreputable? Double get real - and poor form.
Privacy in a shower in a Female Washroom (or Male for that matter) is important and should be fully secure. The hotel staff member made a mistake and the OP is entitled to reasonable compensation. I am surprised that the manager was reasonably generous.
It was a valid question and occasionally answered politely and properly.
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Old Oct 17, 2018, 12:59 pm
  #71  
 
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I don't think dripping sweat is disreputable, and since dripping sweat while walking into a hotel elevator is standard practice in a lot of hotels a lot of times during the year, I really don't buy that at all.
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Old Oct 17, 2018, 1:17 pm
  #72  
 
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Originally Posted by Morgacj2004
In reality you were caused no actual harm or injury. This is a fair offer.
I disagree with you and just about everybody else on this thread. Some of you are saying that the OP and others are projecting American sensibilities about nudity on other cultures. In fact that is precisely what you are doing yourselves -- projecting Western standards. While Europeans are generally more casual about nudity than Americans, the majority of the world's population is a lot LESS casual about it. Think: Middle East, India, Malaysia, Indonesia, Philippines, much of Africa, etc.

The OP could easily be from any one of these places. For many, being seen nude by a stranger of the opposite sex is a humiliation that might not fade for years.
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Old Oct 17, 2018, 1:36 pm
  #73  
 
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Originally Posted by porciuscato
For many, being seen nude by a stranger of the opposite sex is a humiliation that might not fade for years.
Almost as bad as a Canadian being thought of as an American?
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Old Oct 17, 2018, 1:45 pm
  #74  
 
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Originally Posted by s0ssos
Almost as bad as a Canadian being thought of as an American?
Can't blame us. We USA'ians tried to take you over a few times -- 1775, 1812, 1836, Southpark. But it never seemed to work out. We didn't know how to deal with people who have good manners, so we slunk back south of the border....
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Old Oct 17, 2018, 2:22 pm
  #75  
 
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Originally Posted by JapanFlyerT
It is rare a week doesn't go by when a cleaner (usually female) doesn't enter a toilet (washroom) I am using in Japan. And any time I stay at hotel with a public bath it is more often than not a woman that comes throught the locker room to collect towels and straighten things out.
Indeed. Among other places, I've experienced both of the above in the HND International terminal and Conrad Osaka, which generally cater more to foreign visitors than some random restroom, yet there it was. A bit unsettling the first time I experienced it, but the workers are focused on their work and not on gawking.
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