Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Jun 13, 2019, 8:01 am
#676
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Points did not post on three different stays last week. When it rains, it pours.. the system doesn't seem to like back-to-back bookings I guess (stayed at two different hotels over 6 nights on three different reservations last week).
Jun 13, 2019, 11:47 am
#677
Join Date: Jan 2014
Posts: 687
I also have not had my two stays post from last week.
Jun 13, 2019, 12:14 pm
#678
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
Folio/points posting timeframes?
Is it just me or is Marriott much slower at posting folios and points from stays in the last few months? It seems they used to post in a couple of days or so but lately it seems like over a week.
On a similar note - is Marriott just not recovering from the merger? The hold times seem to still be long - even the time it takes someone to reply on a chat window.....
On a similar note - is Marriott just not recovering from the merger? The hold times seem to still be long - even the time it takes someone to reply on a chat window.....
Jun 13, 2019, 12:18 pm
#679
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Is it just me or is Marriott much slower at posting folios and points from stays in the last few months? It seems they used to post in a couple of days or so but lately it seems like over a week.
On a similar note - is Marriott just not recovering from the merger? The hold times seem to still be long - even the time it takes someone to reply on a chat window.....
On a similar note - is Marriott just not recovering from the merger? The hold times seem to still be long - even the time it takes someone to reply on a chat window.....
My folios have all posted in a reasonably timely fashion (1-2 days Utah time from stay - so a bit longer when around Australia), though sadly timely doesn’t mean accurate.
Jun 13, 2019, 1:02 pm
#680
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
The website put up a "would you like to chat" when I started the missing folio request. Ten minutes later the chat agent is directing me to the missing folio request....
Jun 13, 2019, 1:09 pm
#681
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Jun 13, 2019, 1:16 pm
#682
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I checked out from a Marriott property in Hawaii on Tuesday, June 11, at 9:50 a.m. HST (equivalent to 3:50 p.m. EDT).
I did not look at Marriott.com until this morning (Thursday, June 13, at 10:50 a.m. CDT). But, when I did, the points, nights, and folio had already posted to my account.
I did not look at Marriott.com until this morning (Thursday, June 13, at 10:50 a.m. CDT). But, when I did, the points, nights, and folio had already posted to my account.
Jun 13, 2019, 5:19 pm
#684
Join Date: Apr 2018
Posts: 66
It's a thing. Probably 1/3 of the calls on the elite line are missing stays. That said most are within the 10 days required to wait before agents are allowed to post missing stays. So if it hasn't been 10 days since check out save your call until it has.
Jun 13, 2019, 10:08 pm
#685
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
My points posts was varies ..... even at the same properties.
Normally it takes 2-3 days, on some occasion it post faster (1 day) or slower (up to 6 days)
Normally it takes 2-3 days, on some occasion it post faster (1 day) or slower (up to 6 days)
Jun 13, 2019, 10:38 pm
#687
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Clearly a problem with early June stays.
Jun 13, 2019, 11:36 pm
#689
Join Date: Sep 2017
Posts: 575
Same! All my posts were within 2-3 nights. From June 3rd to June 7th none of my points posted. Also that is around the time the promotion ended. Knowing Marriott IT that has something to do with it!