Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Mar 17, 2019, 2:14 pm
#571
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Just an update, my stay posted after reaching out via twitter and I received this email, bolding is mine:
Dear XXXX,
Thank you for your reply.
I apologize for the delay and confusion on our end. The last representative was wrong, of course this hotel is participating. I see your stay was added the day following your reply.
Please reply if I can assist you further.
Thank you for being a Titanium Elite member!
Sincerely,
XXXXXX.
Loyalty Care Email
Salt Lake Customer Engagement Center
910 Legacy Way Suite 100
Midvale, UT 84047-5765
USA
Dear XXXX,
Thank you for your reply.
I apologize for the delay and confusion on our end. The last representative was wrong, of course this hotel is participating. I see your stay was added the day following your reply.
Please reply if I can assist you further.
Thank you for being a Titanium Elite member!
Sincerely,
XXXXXX.
Loyalty Care Email
Salt Lake Customer Engagement Center
910 Legacy Way Suite 100
Midvale, UT 84047-5765
USA
Mar 17, 2019, 5:17 pm
#572
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Mar 18, 2019, 6:10 am
#573
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
Had my first Ritz reservation post without having to write in from Marina Del Rey last week (posted at 48 hours after check-out). I was surprised as I never received my efolio for that stay. This was the first Ritz stay to post after 5 consecutive ones didn't.
Mar 18, 2019, 11:18 am
#574
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Could things be getting better? I checked out of a Marriott property Friday and the stay posted today. That is even quicker than before all the merger issues.
Although it was not correct,missing MAGC points, the nights and point totals were correct otherwise.
Although it was not correct,missing MAGC points, the nights and point totals were correct otherwise.
Mar 18, 2019, 8:58 pm
#575
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
I had a stay ending Feb 23 that hadn't posted, so I'd submitted a missing points request on March 16. The points credited on March 17 after I'd submitted the request, but I didn't get an e-mail confirmation until March 18. The e-mail confirmation was actually a bit condescending:
The hotel definitely had my account number on file, as they acknowledged my status on check-in, but the points didn't post until I'd submitted the request almost 4 weeks later. A bit annoying that the agents don't seem to acknowledge there's an issue with points not crediting properly.
...we found that our records indicate that your stay has already posted to your Marriott Bonvoy account. You can view this stay on your online account summary at MarriottBonvoy.com. Generally, if a hotel has your account number on file, your stay will post to your account within ten days after check-out.
Mar 19, 2019, 5:13 am
#577
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Mar 19, 2019, 6:02 am
#578
Join Date: Dec 2007
Location: Canada
Posts: 1,511
Well things were going ok for the last month or so........until this week. I think I spent more time with MAR on emails and phone calls regarding a BRG and now my stay from early March has not posted! I don't get it anymore. I am starting to fight my own emotions because parts of me really wants to say shove it, I am moving my business elsewhere because it honestly feels they are so out of touch. Then the other part can't seem to pull the trigger 
I wish the next news release was that Arne was packaged out!
I wish the next news release was that Arne was packaged out!
Mar 21, 2019, 5:25 pm
#579
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Hi Everyone - noticed a stay from Feb hasn't posted and when I wrote in, they said it's because the reservation was booked through a third party website. Has this always been the case, you don't earn points ?
TIA!
TIA!
Mar 21, 2019, 5:37 pm
#580
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Mar 22, 2019, 4:21 am
#583
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Hi Folks
Sorry if this is covered in a thread already - I've been hunting but hadn't seen any.
A few of my stays this year haven't shown up in my Bonvoy account and I've had to report them. I notice on my folio's that my Bonvoy number is getting chopped up. Some have the first few digits, some the last few, but few have all the digits. Seems an IT issue on the Marriott end?
P
Sorry if this is covered in a thread already - I've been hunting but hadn't seen any.
A few of my stays this year haven't shown up in my Bonvoy account and I've had to report them. I notice on my folio's that my Bonvoy number is getting chopped up. Some have the first few digits, some the last few, but few have all the digits. Seems an IT issue on the Marriott end?
P
I wrote in 8 days ago & got a reply 2 days later :
1st reply was to notify me of a new merged account no. - OK
I tried to log in but I can't, even after I used the new acct. no & reset my password.
The old SPG/Marriott acct nos. don't work anymore, but I am able to log in using my FB acct.
And I'm still showing as Silver Elite & the stay is still missing.
So I wrote back & got a reply 2 days later as well :
2nd reply -
Dear Mr. Kaffir76,
Thank you for contacting Marriott Bonvoy™.
Your Marriott Loyalty Account number is xxx. I see that you have Marriott Bonvoy™ Gold Elite status. Thank you for your business.
If you have a BlackBerry, Apple, or Android smartphone, you may download the Marriott App and use its electronic card feature to display your membership card.
http://www.marriott.com/marriott/mobile-apps.mi
Thank you for choosing Marriott.
Sincerely,
xxx
Internet Correspondence Specialist
Marriott Bonvoy™ Customer Care
No emails since then, & still logging in via FB to check.
I guess I'll just have to wait some more then
Mar 22, 2019, 1:39 pm
#584
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
I'm missing two stays -- both from European Design Hotels properties. Have sent a note about the first one and instantly got a "more traffic than usual" email. Haven't heard back since... The second is not yet 10 days post stay, so I'll give it a few more days, but am not optimistic.
Mar 22, 2019, 9:42 pm
#585
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
I'm missing two stays -- both from European Design Hotels properties. Have sent a note about the first one and instantly got a "more traffic than usual" email. Haven't heard back since... The second is not yet 10 days post stay, so I'll give it a few more days, but am not optimistic.