Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Feb 23, 2019, 8:36 pm
#466
Join Date: Nov 2013
Posts: 542
Feb 23, 2019, 8:42 pm
#467
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I assume this was a personal stay and not a business stay since you have nothing to submit for an expense reimbursement.
Feb 23, 2019, 8:50 pm
#469
Join Date: Nov 2013
Posts: 542
Alright after 20m on the phone it looks like it was just a mess up on the hotel's side. They found the bill through the folio number and were able to credit me the points/nights. I haven't received anything but they say it should show up in the next 2-3 days.
Feb 24, 2019, 9:56 am
#471
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
I now have 3 stays at separate properties that haven't credited. My bet would be on some broader systems issues and not a one-off at each of the hotels. I haven't had to fill out a missing stay request in years, but my first one is going in today as it's now been 10 days, and it looks like there will be 2 more after that.
Feb 24, 2019, 10:35 am
#472
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 679
The Bonvoy program became official on February 13, and my stays stopped crediting on February 14. Coincidence? Or a new enhancement to the program ;-)
I now have 3 stays at separate properties that haven't credited. My bet would be on some broader systems issues and not a one-off at each of the hotels. I haven't had to fill out a missing stay request in years, but my first one is going in today as it's now been 10 days, and it looks like there will be 2 more after that.
I now have 3 stays at separate properties that haven't credited. My bet would be on some broader systems issues and not a one-off at each of the hotels. I haven't had to fill out a missing stay request in years, but my first one is going in today as it's now been 10 days, and it looks like there will be 2 more after that.
Feb 24, 2019, 2:08 pm
#473
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
I have noticed in my last 4 stays in the last month or so, that 1/2 of the stays arent posting. Is it just me or is this the new norm? With Starwood I would have a missing stay every few years.
Feb 24, 2019, 6:52 pm
#474
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,341
I still believe that the website only does a data dip once a day and that's why points are so slow to update there. On the mobile app it checks the 'database' each time you load it so it's more current.
-RM
Feb 24, 2019, 8:54 pm
#475
Join Date: Nov 2013
Posts: 542
Typically when someone (phone, email rep) manually credits your account you should see the points almost immediately in the mobile app (maybe 20 minute delay). They are about 24 hours delayed if you are looking through the website.
I still believe that the website only does a data dip once a day and that's why points are so slow to update there. On the mobile app it checks the 'database' each time you load it so it's more current.
-RM
I still believe that the website only does a data dip once a day and that's why points are so slow to update there. On the mobile app it checks the 'database' each time you load it so it's more current.
-RM
Feb 25, 2019, 8:16 am
#476
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,052
I haven't had a single stay credit automatically thus far this year (5 stays, all Ritz and St. Regis properties). I will say that the turnaround time on credit requests, however, has been super fast (<24 hours).
Feb 25, 2019, 8:20 am
#477
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
What's worse, I've yet to find a standard Marriott customer service channel that is able/willing to help with correcting these errors; the only luck I've had is with the FT lurkers.
Feb 25, 2019, 10:21 am
#478
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,861
It has taken me several emails and it's coming up on a month now and my stay at a Protea property has still not posted, they sent the request to the wrong property, even though I provided the link to the correct property in my email. I really feel like there should be some sort of compensation for this level of frustration in getting points posted.
Feb 25, 2019, 10:34 pm
#479
Join Date: Jun 2000
Location: toronto
Posts: 914
Well at least the report missing stays portion of the website is working well. I submitted a missing stays report for the one that was exactly 10 days without posting, I attached the PDF folio as part of the case. A day later, I get an email that the points would be posted within 24 hours. I checked and it was indeed posted.
Feb 26, 2019, 12:25 pm
#480
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
Well at least the report missing stays portion of the website is working well. I submitted a missing stays report for the one that was exactly 10 days without posting, I attached the PDF folio as part of the case. A day later, I get an email that the points would be posted within 24 hours. I checked and it was indeed posted.