matravelguy

Fair enough, I hear you on that. The contract I have doesn't say anything about EQNs one way or the other. I'd think it would have to specifically exclude them if the general Marriott terms say that you automatically get the EQNs if your name and member number are provided.

rooivalk

bgriff

Just had an incredibly bad customer service experience with the supposedly Platinum Premier line.

Called in because I had submitted a stay for retroactive credit which hadn't showed up on my account, and as expected, the people who process missing stays gave me no credit for the large amount of food & beverage spend during the stay.

First agent I spoke to insisted that they would post it correctly. I explained politely that no, the stay had posted, but without the proper amount of points. She said "we'll get to it in a few days" and I explained that the stay had posted. She said "the hotel probably posted it" and I explained that no, I received an email explaining that my manual stay posting request had been processed. She continued to claim that it hadn't and I asked to speak to a manager, and she responded "I am the manager" to which I said "Really"? And she hung up on me.

I called back immediately and was hung up on immediately after my call connected, I am wondering if it was because I was assigned the same agent again.

NA-Flyer

I am not sure if it is an app glitch or something wrong with my account: in January 2019 I stayed 15 nights in Marriott properties. When looking at app instead of showing less nights needed to re-qaulify for PLT, the counter is increasing the number of nights required to re-qualify for PLT!! Right now it is showing I need 65 night to re-qualfy for PLT during 2019 instead of 35 nights!!

Is that normal or is there something wrong with the app or is my account have some serious issues?

margarita girl

Starwood Lurker IV

If you would like us to check for you, please send us your information and the screenshot of APP to below email address.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]

plc44

Do you get nights / points / stay credits if you stayed at a hotel on an airline voucher?

Front desk manager asked if I would like points for my amenity, and granted me elite benefits, but the stay hasn't posted yet. (common for Marriott at this stage)

Starwood Lurker

Those would not be considered to be an eligible stay.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]

TerryK

Many threads about this very issue. A recent one is: Interrupted travel - Delta comps hotel - do I earn hotel points?

In short, no unless there is a system error in your favor.

Phasers

So here is a weird issue. Aside from not a single night posting from paid stays, neither have my credit card nights.

Anyone else have issues with their credit card nights not posting?

bgriff

I haven't seen my expected 15 credit card night credits yet. I assumed they'd show up ... eventually, which is the timeframe for most things Marriott these days. I would be more curious for data points if anyone's credit card nights *have* arrived yet?

margarita girl

You're not alone! This is discussed in the American Express thread (where it should be) and the Elite nights are supposed to post by March 1.

awu25

Booked a points/cash stay in a Marriott about half a year ago (1 night points, 2 nights cash). Recently made a change to reduce it to 2 nights (cash). Account shows activity of "Standard Redemption Rate, Cancelled 0 Rewards - +0 points". Ambassador says points were returned. I don't regularly check my account balance so unfortunately do not remember the amount prior to the edit. Any other way to confirm that the points were returned to my account?

margarita girl

margarita girl