immaculate

Same thing for me, and also started with my last stay in late Dec 2018. Since then, my stays haven't been showing up. I even downloaded the Marriott app (used the SPG app previously) thinking that they were deprecating the SPG app already. Every single time I've had to email in to my ambassador with my folio to get my stay credited.

Intl359Widget

bgriff

I have been having issues suddenly since late November. The only thing I can think of is that I think all of my missing stays have been ones where I originally made the reservation on the SPG booking system, then the relevant SPG brands moved to the Marriott booking system by the time of my stay. In all cases, my account number was clearly attached to the booking since the hotels could see my elite status correctly.

I did have a Le Meridien Angkor stay post recently 12 full days after I checked out. I think that booking had been made after LeM transitioned to the Marriott booking system, so I guess they sent my record to HQ by steamer ship?

I have a few more recent stays pending and I guess I'll just wait it out for a while to see if I get any more super-late postings like the LeM. One of the relevant bookings was an award stay at the W Maldives with a large amount of eligible-for-points incidental spend, and the track record of getting incidental spend credited correctly when manually having a stay credited is quite bad. I had some eligible F&B and spa spend at the W Amsterdam in November that didn't post when I had that stay manually processed, and I have pretty much given up trying to chase it because the customer service channels are too incompetent to fix it correctly.

Wickersley

margarita girl

You might want to post that in the Website Issues thread as I believe Marriott IT is monitoring it.

Wickersley

margarita girl

Great.

You should still report it.

N515CR

I'm having to use the report missing stays function for about half of my stays, regardless of L-Marriott or L-SPG branded property. I've also noticed that the app frequently shows points and nights faster than the website, which will typically show points, and then the nights catch up several hours later. Anyways, just another data point...and still very annoying to have to audit everything.

jason_stn21

RogerD408

Please tell me you got a name and reported the response. Or at least did HUCA to get someone willing to help.

jason_stn21

matravelguy

I've been chasing down some missing meeting credit (10 night credit) for a few months. Submitted to corporate in early December for a meeting in late September. Corporate responded in early January that the property needs to fix it. I've had a long email exchange with someone at the property, who has been very helpful, but the most recent I heard from her was that the "sales team" at the hotel has decided that I'm not eligible for the nights credit. I asked why several days ago and haven't heard back. My name is on the event contract and I put the charges on my credit card, so I'm not really sure what the problem is. Anyone have any ideas? (Before anyone asks, I haven't "named and shamed" the property because from all appearances it looks like they're trying to handle this in good faith, I just think they've got it wrong.)

TerryK

It depends on your contract. Time to dig out that contract and read it.

matravelguy

Why would it depend on the contract? It's an advertised benefit of the Marriott program, and the program terms don't say anything about separate contractual requirements other than that the program member has to be on the contract with membership number provided.

RogerD408

You have the ability to negotiate just about anything, some specifically push for a lower rate if benefits are not paid. Others may negotiate other services such as conference/hospitality room rental credit in lieu of benefits. Not surprising for the one negotiating the contract to not be concerned about what the guests get, but probably not the case here. Regardless, still wise to review what as signed before claiming something is missing.