Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Jun 14, 2019, 12:42 am
#691
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
Oddly my 2-4 june stay post on 5th
and 5-7 june stay post on 8th
jw singapore and sheraton melbourne respectively
(and they all comes with double night promo bonus posted)
and 5-7 june stay post on 8th
jw singapore and sheraton melbourne respectively
(and they all comes with double night promo bonus posted)
Jun 14, 2019, 5:19 pm
#694
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
My stay in Boston July 4-6 posted only on July 14 (but still with double points!). The time delay with posting stays/points is ridiculous. My stay in Malaysia in May posted with 10 delay with the correct points by a wrong hotel name (Westin Xi'an) which is in China.
Jun 14, 2019, 8:18 pm
#695
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
Jun 15, 2019, 3:53 am
#696
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,419
Looks like they got unstuck. Posts came through yesterday. There is a problem with both my stacked paid and points stay not posting which I kind of expected but everything else is good.
Jun 16, 2019, 2:07 am
#698
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,222
4 of my 6 stays have posted as of today. Seems to be churning now as my point balance keeps changing but activity has not posted yet, so I expect more will hit soon.
Jun 16, 2019, 9:44 am
#699
Join Date: Nov 2007
Location: ATL
Posts: 406
No response from letter to Marriott?
After getting a less than helpful reply for a missing stay request I sent a letter to Marriott Customer Service in April asking for a second review. It’s now been two months and no reply. I was at least expecting some form letter reply. Is this usual? How long does it normally take them for a reply?
Jun 16, 2019, 10:04 am
#700
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
After getting a less than helpful reply for a missing stay request I sent a letter to Marriott Customer Service in April asking for a second review. It’s now been two months and no reply. I was at least expecting some form letter reply. Is this usual? How long does it normally take them for a reply?
Jun 16, 2019, 10:22 am
#702
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Jun 16, 2019, 11:26 am
#703
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
OP ... is there something more to your story? Normally, it's pretty rare for me to have a missing stay but historically I just upload my bill to the website and get credit for it. I've never had a reply and it's pretty simple.
we can all give much better advice if you tell us the whole story :-)
we can all give much better advice if you tell us the whole story :-)
Jun 16, 2019, 12:40 pm
#705
Join Date: Nov 2007
Location: ATL
Posts: 406
OP ... is there something more to your story? Normally, it's pretty rare for me to have a missing stay but historically I just upload my bill to the website and get credit for it. I've never had a reply and it's pretty simple.
we can all give much better advice if you tell us the whole story :-)
we can all give much better advice if you tell us the whole story :-)