Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Mar 25, 2019, 9:23 am
#586
Join Date: Dec 2010
Posts: 495
I had some bonus points (for booking a particular type of room) missing for a stay in mid-Feb. Regular points posted fine. Emailed Bonvoy yesterday afternoon (Sunday). This am got an email from the hotel concerned (personal email), an auto from Bonvoy saying points had posted, and more importantly, the points in my account. While of course the points should have posted at the time, this is an impressive response.
Mar 25, 2019, 5:42 pm
#587
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Lots of problems with stays not posting this year, but usually response is quick and posts quickly after that (few hours).
Just submitted a mssing stay request for 5 nights, after 10 days, and got a response in 4 hours, and the points seem to have posted in the next hour or two after that. My total nights haven't updated however, at the same time. The stay entry in recent acitivity has the correct check-in and check-out listed.
So, newbie question: Is this normal, and it'll update in the next 24-48 hrs, or am I in for some annoyance? If the latter, is there a correct course of action, given I've already filled out a missing stay report?
Just submitted a mssing stay request for 5 nights, after 10 days, and got a response in 4 hours, and the points seem to have posted in the next hour or two after that. My total nights haven't updated however, at the same time. The stay entry in recent acitivity has the correct check-in and check-out listed.
So, newbie question: Is this normal, and it'll update in the next 24-48 hrs, or am I in for some annoyance? If the latter, is there a correct course of action, given I've already filled out a missing stay report?
Mar 28, 2019, 3:38 pm
#591
Join Date: Jan 2016
Location: Ex-MSP
Programs: UA: Plat, Marriott: Annual Ambassador, Lifetime Grandfather
Posts: 293
Recently, I've had stays post up to 11 days after my stay finished.
To be snarky and directly answer the question you asked, I'd say that stays should post immediately. Or perhaps the next day.
What I've found to be more-normal than my 11-day timeframe mentioned above is to have stays post some time on the second day after my stay ends. So if I check out on Thursday, then the stay usually posts some time on Saturday.
-mvitale
To be snarky and directly answer the question you asked, I'd say that stays should post immediately. Or perhaps the next day.
What I've found to be more-normal than my 11-day timeframe mentioned above is to have stays post some time on the second day after my stay ends. So if I check out on Thursday, then the stay usually posts some time on Saturday.
-mvitale
Mar 28, 2019, 3:41 pm
#592
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
Q: I was not credited for points I earned from a past stay. What should I do?
A: If you do not see points credited from a past stay, please submit a missing stay form. Please note it may take up to 10 business days after checkout for a stay to post.
I hope this helps.
Mar 28, 2019, 3:47 pm
#593
Join Date: Feb 2017
Location: NYC
Programs: B6 Mosaic, Marriott Platinum
Posts: 119
I personally find that if the stay doesn’t post within 72 hours of check out, it’s not posting by 10 days (and then I’m submitting a missing stay request).
My husband was missing a lengthy stay last month and I kept pestering him for the folio so I could submit. It finally posted without my intervention 27 calendar days after check-out.
My husband was missing a lengthy stay last month and I kept pestering him for the folio so I could submit. It finally posted without my intervention 27 calendar days after check-out.
Mar 28, 2019, 4:49 pm
#594
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,650
My stay in Anaheim a couple of weeks ago posted 48 hours after checking out, last week I had a stay in the RDU area that took 72 hours to post. I don't think I ever had to wait longer than that.
Mar 28, 2019, 6:02 pm
#595
Join Date: Jul 2005
Posts: 128
I've had some post within two days, others take ten days.
I have had hotels i stay stay at on a Thursday post earlier than the hotel I stayed at the preceding Tuesday.
Ive become patient with it. In all the years I think only once did I have to submit a missing stay request, but yes, it takes almost the full ten days sometimes.
I have wondered if it if it is the property doing something rather than Bonvoy.
Mike
I have had hotels i stay stay at on a Thursday post earlier than the hotel I stayed at the preceding Tuesday.
Ive become patient with it. In all the years I think only once did I have to submit a missing stay request, but yes, it takes almost the full ten days sometimes.
I have wondered if it if it is the property doing something rather than Bonvoy.
Mike
Mar 28, 2019, 6:09 pm
#596
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,121
Mar 28, 2019, 6:59 pm
#597
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
My current lag time: after 2 days of check out and around 11 AM Mountain.
That being said, different parts of the website run at different rates. I usually see some indication of a stay's post through the Promotions as well as increments to the Nights Earned total on my Activity page before it actually shows on my Latest Activity sequence - at around 11 AM Mountain two days after the stay.
David
That being said, different parts of the website run at different rates. I usually see some indication of a stay's post through the Promotions as well as increments to the Nights Earned total on my Activity page before it actually shows on my Latest Activity sequence - at around 11 AM Mountain two days after the stay.
David
Mar 28, 2019, 7:21 pm
#598
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,138
Long time Ambassador Guest from Starwood here..
Under Starwood, it would routinely be 48 hours, 72 hours at the latest.
Post 2018 merger, it's gone to 72 hours routinely and sometimes not even posting. Ambassador Service isn't any help either, quoting the 10 day rule from the FAQ before they can do anything to assist.
Make a reminder and follow up on it. This is the new normal.
Under Starwood, it would routinely be 48 hours, 72 hours at the latest.
Post 2018 merger, it's gone to 72 hours routinely and sometimes not even posting. Ambassador Service isn't any help either, quoting the 10 day rule from the FAQ before they can do anything to assist.
Make a reminder and follow up on it. This is the new normal.
Mar 28, 2019, 7:55 pm
#599
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Under Starwood, it was typically next day. Rarely varied. I am re-enjoying next day posting w/Hyatt. Amazing what competent IT can do for customer satisfaction.
Mar 28, 2019, 9:45 pm
#600
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484