Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Post-Merger: Stays/Points not posting [Master Thread]

Post-Merger: Stays/Points not posting [Master Thread]

    Hide Wikipost
Old Jul 11, 19, 8:50 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: decentmove
Wiki Link
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myA...StayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?...spg&reset=true
Print Wikipost

Reply

Old Feb 19, 19, 8:00 pm
  #436  
 
Join Date: Sep 2006
Location: Oxford, PA
Programs: DL-DM MR-Plat HH-Diamond SPG-Plat UA-Silver National-EE
Posts: 18
Yep same here... no stays posting
kbuttrey is offline  
Reply With Quote
Old Feb 19, 19, 8:11 pm
  #437  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,406
Its a new Titanium Benefit.
GalaxyChris likes this.
Mr. Vker is offline  
Reply With Quote
Old Feb 19, 19, 8:13 pm
  #438  
 
Join Date: Dec 2006
Programs: marriott platinum
Posts: 169
Question - Rules state that points will not be earned on "group or convention rates settled through a master bill". I had a recent stay using a group rate which was paid by me. Do I get credit for this stay?
avja is offline  
Reply With Quote
Old Feb 19, 19, 8:14 pm
  #439  
 
Join Date: Sep 2013
Location: Chicago
Programs: AA EXP / Marriott AMB & LT Titanium
Posts: 278
Legacy Starwood hotel posted after 2 days but legacy Marriott has not 5 days post departure. Go figure!
FrontOfTheCurtain is offline  
Reply With Quote
Old Feb 19, 19, 8:17 pm
  #440  
 
Join Date: Nov 2000
Location: DFW from PDX - UA 1K 2MM, Marriott Plat, Hyatt Discoverist, Lifetime HHonnors Diamond, SPG Amb Plat/LT Plat, National Exec Elite, Hertz PC
Posts: 408
Another Marriot IT Festivus Miracle!
dshafiee is offline  
Reply With Quote
Old Feb 19, 19, 8:47 pm
  #441  
 
Join Date: Aug 2001
Location: SFO/HKG/SIN - United 1K MM / SPG Lifetime Platinum
Posts: 5,033
Had a stay at a Marriott that started pre-Bonvoy and checked out after the Bonvoy launch and the stay posted about 2 days after checkout which has been the norm for my "Marriott" stays.
kluau88 is offline  
Reply With Quote
Old Feb 19, 19, 8:57 pm
  #442  
Marriott Contributor Badge
 
Join Date: Jan 2009
Location: BTR
Programs: AA PlatPro 2.3MM; Marriott LT Plat; Hilton Gold; Vistana 5-Star Elite; National Car Exec Elite
Posts: 6,079
I'm now five days post-checkout at a legacy SPG and nothing has posted. The same property in the past has typically posted within 2-3 days.
controller1 is offline  
Reply With Quote
Old Feb 19, 19, 9:42 pm
  #443  
 
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan, Alaska MVP, Marriott Platinum / Lifetime Gold
Posts: 4,160
They seem to have hired additional help to "deal with the high volume of inquiries". My latest "no stay" posting issue was correctly addressed within 24 hrs by a group in India.
worldtraveller73 is offline  
Reply With Quote
Old Feb 19, 19, 11:27 pm
  #444  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 122
Originally Posted by avja View Post
Question - Rules state that points will not be earned on "group or convention rates settled through a master bill". I had a recent stay using a group rate which was paid by me. Do I get credit for this stay?
Hi avja,

If you do not see points credited from a past stay and it has passed 10 days since you checked out, please submit a missing stay form.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Marriott Bonvoy Lurker II is offline  
Reply With Quote
Old Feb 19, 19, 11:47 pm
  #445  
 
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, LH, MR TIT, IHG GLD
Posts: 7,779
Originally Posted by Marriott Bonvoy Lurker II View Post
Hi avja,

If you do not see points credited from a past stay and it has passed 10 days since you checked out, please submit a missing stay form.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Hi,
What about two rooms on two different booking codes but at the same time and same hotel (Four Points)? One stay is posted immediately the other one is not yet!
What I should do?
NA-Flyer is offline  
Reply With Quote
Old Feb 20, 19, 1:01 am
  #446  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 122
Originally Posted by NA-Flyer View Post
Hi,
What about two rooms on two different booking codes but at the same time and same hotel (Four Points)? One stay is posted immediately the other one is not yet!
What I should do?
We would suggest to submit a missing stay form and the dedicate team will review the stay credit for you.

If you need any further assistance, please let us know.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
Marriott Bonvoy Lurker II is offline  
Reply With Quote
Old Feb 20, 19, 10:25 am
  #447  
 
Join Date: Jan 2014
Posts: 325
My past two stays, ending on Feb 14 and Feb 15, have not posted. I had about 3-4 missing stays last year that I had to chase down. It looks like I'll be chasing these ones down too
longtimereader firstimeposter is offline  
Reply With Quote
Old Feb 20, 19, 11:04 am
  #448  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 11,024
Originally Posted by RogerD408 View Post
Pre Marriott Rewards. Just like SPG used to be ITT.
If this was a program prior to Marriott Rewards, then it may not count. I have not traveled during Marriott Marquis program and cannot say for sure.
TerryK is offline  
Reply With Quote
Old Feb 20, 19, 11:08 am
  #449  
 
Join Date: Feb 2013
Location: DCA
Posts: 6,221
6 days out from a stay at a property that was actually both legacy SPG and legacy MR at different points...nothing posting. Pure Marriott property stay posted after 2 days.
arlflyer is offline  
Reply With Quote
Old Feb 20, 19, 11:45 am
  #450  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,310
Originally Posted by TerryK View Post
If this was a program prior to Marriott Rewards, then it may not count. I have not traveled during Marriott Marquis program and cannot say for sure.
Actually, it should depend upon the terms of the new program. I would think credit for the old program would roll to the new program. What you may need to do is find an agent that will consider ways to get you the credit instead of taking the easy way out and just say no. Unfortunately this is the typical tactic since it means less work for them. That is why we have the term HUCA, put two agents on the same problem and you're likely to get two answers.
RogerD408 is offline  
Reply With Quote

Thread Tools
Search this Thread