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Post-Merger: Stays/Points not posting [Master Thread]

Post-Merger: Stays/Points not posting [Master Thread]

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Old Sep 9, 19, 11:37 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: decentmove
Wiki Link
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myA...StayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?...spg&reset=true
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Old Aug 27, 18, 1:44 am
  #31  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 1,806
I'm seeing some of my coworkers' accounts are current and showing the proper # of stays, while others are not. No patterns that I can determine from it. All stays were at Marriott (not SPG) properties.
KRSW is offline  
Old Aug 27, 18, 7:46 am
  #32  
 
Join Date: Apr 2004
Programs: AA Plat/2MM, UA Silver, Marr LTTitanium, HH Gold, Hyatt Disc
Posts: 756
Originally Posted by KRSW View Post
I'm seeing some of my coworkers' accounts are current and showing the proper # of stays, while others are not. No patterns that I can determine from it. All stays were at Marriott (not SPG) properties.
I'm all caught up now; ditto on the Marriott (not SPG) element.
bosman is offline  
Old Aug 27, 18, 7:56 am
  #33  
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Originally Posted by KRSW View Post
I'm seeing some of my coworkers' accounts are current and showing the proper # of stays, while others are not. No patterns that I can determine from it. All stays were at Marriott (not SPG) properties.
I'm sure if they could snap their fingers and have everything fixed they would, the sound would be deafening! It seems they are working in batches to resolve issues, how they define those batches is unknown.
RogerD408 is offline  
Old Aug 27, 18, 8:42 am
  #34  
 
Join Date: Nov 2014
Posts: 53
I am missing 8 nights from my spg stays, and points from my amex card, which should have posted by now. On Marriott, I'm platinum premier elite on spg im platinum elite.
torontotravel is offline  
Old Aug 27, 18, 10:24 am
  #35  
 
Join Date: Sep 2012
Posts: 49
Missing nights and stay credit from a 3-night stay that ended August 16. I'm not combining accounts until this is sorted out...
macchiato is offline  
Old Aug 27, 18, 10:40 am
  #36  
 
Join Date: Apr 2012
Location: BOS
Programs: AA EXP (AC), DL/UA G (SC/UC), Marriott LTP, Hyatt Exp, Uber Diamond
Posts: 1,776
Originally Posted by pinniped View Post
I had one post a couple days ago from August 10th. Took over a week, but I thankfully did not have to call. It was a pretty big one too: I wasn't going to let it go.

I'm doing a few Hilton stays until I'm convinced that the IT issues at Marriott are behind them.
Seems drastic to change stay patterns, but YMMV...

If itís any consolation, I had all 24 nights from August show as posted (across three brands) when I checked yesterday. Didnít call Marriott.
CHOPCHOP767 is offline  
Old Aug 27, 18, 2:15 pm
  #37  
 
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat., SWA A-List,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 1,381
Currently I have approx. 5 stays (all Marriott) from August that haven't posted (some pre and some post 8/18). At this point, I consider it a minor nuisance. If they still haven't posted in the next couple of weeks, I will begin to get more concerned and reach out to Marriott. Based on the other posts above, hopefully mine will show up in the next day or two since they seem to be starting to catch up. YMMV....

--Jon
Jon Maiman is offline  
Old Aug 27, 18, 2:23 pm
  #38  
 
Join Date: Apr 2014
Programs: Coffee Shop Buy 10 Get 1 Free
Posts: 208
I have a stay all the way from 16June not posting, another 31July. Submitted missing stay requests- nada. No one is answering the phone when you call the 1800 number, so try Twitter and that is useless as well

This is a total nightmare
DG206 is offline  
Old Aug 27, 18, 5:11 pm
  #39  
 
Join Date: Sep 2004
Location: IAD
Programs: UA-GS,2.89MM, Hilton Diamond, Marriott Titanium, Hyatt Explorer
Posts: 415
I'm missing everything from 7/18 forward. Frustrating....
PDILLM is offline  
Old Aug 28, 18, 12:53 am
  #40  
 
Join Date: Jan 2016
Programs: AA Plat, Alaska MVP Gold, Hyatt Diamond/Glob, Hilton Diamond, Starwood/Marriott Platinum, IHG Plat
Posts: 480
2 of my 3 stays from 8/14-8/27 have now posted, though bonus points are not accurate. elite nights seems to update slightly behind after the stays post
StatusChallenged is offline  
Old Aug 30, 18, 9:51 am
  #41  
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Programs: AA EXP/1MM, DL PM, UA Plat, HH DIA, Hyatt Discoverist, IHG Spire/AMB, Marriott Titanium, Hertz PC
Posts: 29,539
I received what I think are points and nights from an 8/17-8/19 stay though the details are not showing under Activity so there's no way to be sure
CMK10 is offline  
Old Aug 30, 18, 3:47 pm
  #42  
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Join Date: Feb 2005
Location: Valley of the Sun
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Posts: 10,955
Still no points have posted from my stay in Early Aug, I still can't combine my SPG and Marriot accounts, Marriot tweeter group has stopped replying to me and to call in is a waste of time. This is a cluster...
FlightNurse is offline  
Old Aug 30, 18, 6:36 pm
  #43  
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Join Date: Oct 2004
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Still missing my 1st week of August stay. Filed a missing stay report (once the website was stable enough to do so). At least the mailbox wasn't full, I suppose...

I get that major system integrations and switchovers are going to be a mess. But a month's worth of mess? That's an epic IT fail.
exerda is offline  
Old Aug 31, 18, 9:19 am
  #44  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: Rapidly decreasing - BA Silver, O6 *G, HH DIA, Mrr PLT, Assorted debris
Posts: 2,501
I'm missing 2 stays, one pre Aug 18th and the other after the date.
Is abundantly clear that the IT was nowhere near ready for primetime. They should have held off until they had it right. Admittedly IT can be hard but the communication strategy has been an epic fail. Zero excuses for that.

Amazing that before August, I would have said this merger was going pretty well, but they have managed to totally flip my opinion in the past 2 weeks. Now I think its a cluster
soy is offline  
Old Aug 31, 18, 9:37 am
  #45  
 
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,194
Originally Posted by PDILLM View Post
I'm missing everything from 7/18 forward. Frustrating....
I am missing three stays that happened from July 26 to August the 5th. Last stay that posted for me was a four night stay from the 22nd to the 26th of July. Send a missing stay report for one of the 3 missing stays as soon as the 10 day mark elapsed, and still Nothing. Just frustrating ...
carlitos is offline  

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