Oct 2, 2018, 4:57 pm
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
Jan 18, 2019, 11:33 am
#361
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,943
I had a 7 night travel package stay not post so I did a retro claim only to get this reply from Marriott
"We apologize we are unable to post this stay to your account as your hotel bill does not show any eligible charges. As a Marriott Rewards member, each time you stay at a participating hotel you may earn points or frequent flyer credit and personal Elite nights based on the eligible charges shown on the final itemized hotel bill in your name. "
So thats 7 nights and 4000points lost...
I have to say I am frustrated beyond my wits with this merger, the results have been bad for me, after I use my last two packages its time to cut loose from Marriott the customer service is slow and bad and their policies are frustrating.
Bonvoyage
"We apologize we are unable to post this stay to your account as your hotel bill does not show any eligible charges. As a Marriott Rewards member, each time you stay at a participating hotel you may earn points or frequent flyer credit and personal Elite nights based on the eligible charges shown on the final itemized hotel bill in your name. "
So thats 7 nights and 4000points lost...
I have to say I am frustrated beyond my wits with this merger, the results have been bad for me, after I use my last two packages its time to cut loose from Marriott the customer service is slow and bad and their policies are frustrating.
Bonvoyage
Jan 19, 2019, 9:41 pm
#362
Join Date: Oct 2009
Location: YXU / YUL
Programs: AA LT Gold, Aeroplan, Marriott Titanium (LT Platinum), HH Diamond
Posts: 407
And I started out as a Sheraton Club member the year before SPG launched so I was literally a lifetime member of SPG
Last edited by yule_boy; Jan 19, 2019 at 10:00 pm Reason: typo
Jan 20, 2019, 8:18 am
#363
Join Date: Mar 2004
Location: Toronto, Canada
Programs: Altitude 100K Super Elite; AC Million Miles; Emirates Gold; Bonvoy lifetime Platinum Elite;
Posts: 350
And here we go again...
"Thank you for contacting Marriott!
We have received your email. For your records, the following case number has been created: XXX
We are experiencing higher than normal email inquiries."
Wait 10 days. Submit your bill. Wait another 10 days... Book another stay. Wait 10 days. Submit your bill. Wait another 10 days...
"Thank you for contacting Marriott!
We have received your email. For your records, the following case number has been created: XXX
We are experiencing higher than normal email inquiries."
Wait 10 days. Submit your bill. Wait another 10 days... Book another stay. Wait 10 days. Submit your bill. Wait another 10 days...
Jan 20, 2019, 2:04 pm
#364
Join Date: Oct 2009
Location: IND
Programs: DL DM, SPG AMB, National EE
Posts: 1,301
they got back to me ... unfortunately my previously unused Marriott account was set to earn Delta Miles for some reason. When the accounts merged that setting took over. So for 4+ months I’ve been earning 900 skypesos a week instead of 8000 Marriott points. Clearly I’ve been getting screwed...
Reported by some FTers and yours truly.
I review all my post merger stays now.
Jan 20, 2019, 3:13 pm
#365
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
they got back to me ... unfortunately my previously unused Marriott account was set to earn Delta Miles for some reason. When the accounts merged that setting took over. So for 4+ months I’ve been earning 900 skypesos a week instead of 8000 Marriott points. Clearly I’ve been getting screwed...
But you bring up a very good point. Wonder if others are having the same problem. Thank you for sharing.
Jan 21, 2019, 12:09 am
#366
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
No points for incidentals on award stay?
About to give up chasing points for approx $500 of incidentals on my last award stay (Nov 2018). Are these no longer elible for point credit?
My first couple of attempts last year (via the SPG contacts and phone number) suggested the points would post eventually and it was just a system integration issue. However on my last call a few days ago the agent mentioned that the system was telling her no credit was due and there was no way to manually override?
My first couple of attempts last year (via the SPG contacts and phone number) suggested the points would post eventually and it was just a system integration issue. However on my last call a few days ago the agent mentioned that the system was telling her no credit was due and there was no way to manually override?
Jan 21, 2019, 5:30 am
#367
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
Jan 21, 2019, 11:53 am
#368
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
I had a 7 night travel package stay not post so I did a retro claim only to get this reply from Marriott
"We apologize we are unable to post this stay to your account as your hotel bill does not show any eligible charges. As a Marriott Rewards member, each time you stay at a participating hotel you may earn points or frequent flyer credit and personal Elite nights based on the eligible charges shown on the final itemized hotel bill in your name. "
So thats 7 nights and 4000points lost...
I have to say I am frustrated beyond my wits with this merger, the results have been bad for me, after I use my last two packages its time to cut loose from Marriott the customer service is slow and bad and their policies are frustrating.
Bonvoyage
"We apologize we are unable to post this stay to your account as your hotel bill does not show any eligible charges. As a Marriott Rewards member, each time you stay at a participating hotel you may earn points or frequent flyer credit and personal Elite nights based on the eligible charges shown on the final itemized hotel bill in your name. "
So thats 7 nights and 4000points lost...
I have to say I am frustrated beyond my wits with this merger, the results have been bad for me, after I use my last two packages its time to cut loose from Marriott the customer service is slow and bad and their policies are frustrating.
Bonvoyage
The last two nights posted fine to my account but after 10 days, I submitted a missing stay for the first two nights. Got an email similar to you and immediately responded to that email with "what about my night credit". A few minutes later I got a second email (from the same person) telling me my account had been updated and would reflect the additional nights within 24 hours and they were there the next morning (along with some bonus points for some reason).
I'd follow up with them again. Unless I'm missing something in the T/Cs, you should still at least get night credit (although I'm still learning my way around Marriott, coming over from Hilton as I work on LT Marriott status)
Jan 21, 2019, 12:25 pm
#369
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
About to give up chasing points for approx $500 of incidentals on my last award stay (Nov 2018). Are these no longer elible for point credit?
My first couple of attempts last year (via the SPG contacts and phone number) suggested the points would post eventually and it was just a system integration issue. However on my last call a few days ago the agent mentioned that the system was telling her no credit was due and there was no way to manually override?
My first couple of attempts last year (via the SPG contacts and phone number) suggested the points would post eventually and it was just a system integration issue. However on my last call a few days ago the agent mentioned that the system was telling her no credit was due and there was no way to manually override?
Jan 21, 2019, 12:49 pm
#370
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Jan 22, 2019, 2:56 am
#372
Join Date: Aug 2017
Location: Manchester/London
Programs: Skywards Plat, Bonvoy Titanium
Posts: 1,216
I'll add to the misery of this thread...
Since September 18 I have had to file missing stays for 25 nights. I have just had another 5 nights stay this month not post.
On top of this a colleague of mine would stay in the same place, same price, status etc and every time we would get a different amount of points after each stay.
Dont get me started on green points never posting or the 'bonus' points...
Since September 18 I have had to file missing stays for 25 nights. I have just had another 5 nights stay this month not post.
On top of this a colleague of mine would stay in the same place, same price, status etc and every time we would get a different amount of points after each stay.
Dont get me started on green points never posting or the 'bonus' points...
Jan 22, 2019, 10:37 pm
#373
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,206
Why have my stays stopped crediting?
Beginning with a stay in late December, I've had to write in to get 5 different stays credited now. I've never had to write in before. Today I wrote in and even received a reply that the couldn't verify my stay even though I attached a copy of the folio! What is going on? I stay at Marriott to achieve the elite nights and benefits. If I have to re-prove all my stays it's really a pain in the rear. Anyone have any ideas of what I've stopped doing right? Why did this happen all of a sudden?
Jan 23, 2019, 12:49 am
#374
Join Date: Dec 2016
Programs: Marriott Titanium, IHG Spire Elite, Hilton Gold, United Silver, BA Bronze
Posts: 322
New one for me:
Unfortunately we were unable to locate your stay information in our systems and have sent a request to the hotel on your behalf so that they can validate your stay.
I booked the stay in question on points at the JW Marriott Jaipur so I find it hilarious that all record of it has apparently vanished. Given how disorganised that hotel is, I suspect this is one I am going to have to escalate.
Something has happened over the past couple of months to make this far less reliable. 3/5 of my last stays failed to post. Prior to that, even during the merger in August, everything still posted automatically for me.
Unfortunately we were unable to locate your stay information in our systems and have sent a request to the hotel on your behalf so that they can validate your stay.
I booked the stay in question on points at the JW Marriott Jaipur so I find it hilarious that all record of it has apparently vanished. Given how disorganised that hotel is, I suspect this is one I am going to have to escalate.
Something has happened over the past couple of months to make this far less reliable. 3/5 of my last stays failed to post. Prior to that, even during the merger in August, everything still posted automatically for me.
Jan 23, 2019, 1:22 am
#375
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
