Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
https://www.marriott.com/rewards/myAccount/missingStayRequest.mi
The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Marriott Bonvoy : Stays/Points not posting [Master Thread]
#301
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
[email protected]
it is not really that difficult to find. You can also submit a missing stay request online.
it is not really that difficult to find. You can also submit a missing stay request online.
Last edited by margarita girl; Dec 27, 2018 at 8:32 pm Reason: removed redundant link
#303
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
#304
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
My accounts are linked but not combined and my MR account has been consistently saying that I've had no activity since some date in early October despite a lot of (paid) legacy Marriott nights since then. OTOH, those nights won't impact my status so I''ve been procrastinating on putting in the time and effort to get it fixed, although of course I eventually want all the points I earned.
#305
Had another pre-paid LC stay booked and payed for before the system change over post with no points for the actual room rate - just incidentals. I'm out by about 60k points in December due to this ongoing error. . Currently at the Grande Bretagne in Athens for a six night prepaid stay - so likely not going to get those points either, if/when the stay posts in early Jan.
#306
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
Here's a new one. I had 5 night award stay at Royal Palms in Miami last March. It posted at the time correctly and even as late as Dec 5, it was still correct and looked like:
This week on 12/27, I just happened to notice that it now says 4 nights:
I really don't know if my yearly total when down one as at 109 nights I haven't been paying close attention. Other stays look ok.
Anyone have a clue why the night disappeared. I definitely stayed 5 nights using points.
This week on 12/27, I just happened to notice that it now says 4 nights:
I really don't know if my yearly total when down one as at 109 nights I haven't been paying close attention. Other stays look ok.
Anyone have a clue why the night disappeared. I definitely stayed 5 nights using points.
#307
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Here's a new one. I had 5 night award stay at Royal Palms in Miami last March. It posted at the time correctly and even as late as Dec 5, it was still correct and looked like:
This week on 12/27, I just happened to notice that it now says 4 nights:
I really don't know if my yearly total when down one as at 109 nights I haven't been paying close attention. Other stays look ok.
Anyone have a clue why the night disappeared. I definitely stayed 5 nights using points.
This week on 12/27, I just happened to notice that it now says 4 nights:
I really don't know if my yearly total when down one as at 109 nights I haven't been paying close attention. Other stays look ok.
Anyone have a clue why the night disappeared. I definitely stayed 5 nights using points.
#308
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Boggles the mind that they are going back to (incorrectly) fix stays that posted in Mar instead of fixing all the present issues!
#309
Join Date: Sep 2009
Location: South Germany
Programs: Miles&More Senator , EX-SPG Platinum now Bonvoy LTP, IC Platinum , Hilton Diamond, Hyatt Globalist
Posts: 300
If you are have regular hotel stay, lets say each week 1 to 3 nights you really get out of control if the posting does not work. I'm not willing ot act with
Excel spreadcheets and rund behing my faulty posted stays/night/point credits.
If this will not change by begin next year - not a long way anymore - I WILL change my Hotel Programm.
#310
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Where I used to work (fortune 100), they described themselves as a ship with the CEO at the helm. In like terms Marriott seems like a flotilla of dinghies in rough seas!
#311
Different people doing different things. As many have called this a CF, imagine a lot of people running in different directions and bumping into each other (memories of old Keystone Cops scenes). Imagining Marriott being able to coordinate all the activities that make up Marriott is what boggles my mind. Evidence seems to prove they can't.
Where I used to work (fortune 100), they described themselves as a ship with the CEO at the helm. In like terms Marriott seems like a flotilla of dinghies in rough seas!
Where I used to work (fortune 100), they described themselves as a ship with the CEO at the helm. In like terms Marriott seems like a flotilla of dinghies in rough seas!
That's very generous! I'd suggest half of the flotilla is at the bottom of the sea.
#312
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
I am a Marriott Platinum member. I stayed in a Le Meridian Cairo Airport for two nights a week ago and until now the points or the stay are not posting in my MR account!!
What I should do and whom I shall contact to solve this issue?
What I should do and whom I shall contact to solve this issue?
#313
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
Yes I used 5th night free (and paid 5 nights worth of expensive "resort" fees), but if that is the cause it is totally inconsistent as I have other 5th night free award stays (both legacy SPG and Marriott) and they were not changed.
#314
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
The only consistency with MPG operation is the consistent foul ups. We are dealing with a moving target and I don't expect things to settle out anytime soon. Just like the CSRs do, we can only guess as to why things went sideways. The really tough part is finding a CSR that sees the issue as a problem and is willing/able to initiate a fix, be it a manual adjustment or a full-on IT investigation. Don't give up, keep them honest.
#315
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521