Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Oct 2, 2018, 4:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myAccount/missingStayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
Print Wikipost

Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Jun 17, 2019, 7:42 am
  #706  
 
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
Posts: 1,290
My stays finally posted Sunday
mikeycanuk is offline  
Old Jun 17, 2019, 7:43 am
  #707  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,157
Originally Posted by thebackcourse
It's a thing. Probably 1/3 of the calls on the elite line are missing stays. That said most are within the 10 days required to wait before agents are allowed to post missing stays. So if it hasn't been 10 days since check out save your call until it has.
Theres extensive anecdotal evidence here to suggest that phone agents will process the credit, even if youre before the 10 day deadline.

I cant help but wonder how much Marriotts customer service would improve if all these phone agents were freed from this non-productive activity by consistently working to the same deadline (whatever it is) as the webform.
EuropeanPete likes this.
Oxon Flyer is offline  
Old Jul 1, 2019, 4:41 am
  #708  
 
Join Date: Mar 2010
Posts: 17
Honestly, how it it that this company can be such a screwup? 4-night PAID stay (Fri-Tues) doesnt post as of 14 days past checkout.

next night we did a reward stay...posts the next morning! FFS, is Marriott using a logic to delay issuing points for as long as possible?

It isnt like we are allowed to pay 5, 10, 15 days post-stay.

But at least now I can plant a tree instead of getting points.

Of course we will have to call the missing tree line to get the tree actually planted.

*****edit/update****

Call them today to get it fixed. They add 4-night stay (but list the stay date as today) then add another hotelfor TODAYthat we aren't staying at! And STILL haven't updated Nights This Year.

Last edited by cyclefanatic83; Jul 1, 2019 at 11:07 am Reason: Follow-up/new info
cyclefanatic83 is offline  
Old Jul 1, 2019, 9:19 pm
  #709  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,147
Originally Posted by cyclefanatic83
Honestly, how it it that this company can be such a screwup? 4-night PAID stay (Fri-Tues) doesnt post as of 14 days past checkout.

next night we did a reward stay...posts the next morning! FFS, is Marriott using a logic to delay issuing points for as long as possible?

It isnt like we are allowed to pay 5, 10, 15 days post-stay.

But at least now I can plant a tree instead of getting points.

Of course we will have to call the missing tree line to get the tree actually planted.

*****edit/update****

Call them today to get it fixed. They add 4-night stay (but list the stay date as today) then add another hotelfor TODAYthat we aren't staying at! And STILL haven't updated Nights This Year.
Our apologies for the inconveniences you have come across.

You may send a copy of your hotel folio to [email protected] and one of our associates will look into the missing stay credit for you.

If you need any further assistance, please let us know.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International
Marriott Bonvoy Lurker II is offline  
Old Jul 2, 2019, 1:52 am
  #710  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,523
It is an odd feeling that all my recent Bonvoy stays have been posted automatically. I have nothing to follow up on. Hope Bonvoy can keep it up. ^
Jiatong likes this.

Last edited by TerryK; Jul 2, 2019 at 2:09 am
TerryK is offline  
Old Jul 2, 2019, 12:16 pm
  #711  
 
Join Date: Mar 2010
Posts: 17
Christina ...I do appreciate the follow up and reading my post.
Kind regards
cyclefanatic83 is offline  
Old Jul 3, 2019, 10:28 pm
  #712  
 
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,454
What a pain...

Had two stays not post within 10 days so I called in (forgot it was 10 business days). Rep was nice enough to post the stays for me since she could somehow see them and the correct number of points to add, but the system doesn't do this automatically? She told me that stays booked through corporate tools like Concur take longer to post which seems strange to me...

Realized rep had missed my MAGC points so sent a missing points request in online. Received a reply two days later to call in since I have a PIN on my account and they can't access... uggghh. Maybe add that to the form so I don't waste my time?

While calling in to get my MAGC points added (which rep did quickly) I noticed another hotel hadn't provided the 750 points for being an Autograph collection hotel with no lounge (and they didn't want to provide breakfast in restaurant). Rep told me they would have to open a case with the hotel and someone would contact me in 3-5 days. She said this was a hotel benefit and they would have to take care of it even though it's a published Marriott Bonvoy benefit... maybe the folks that reach out to me will offer me the $100 instead

Guess I'm back to using spreadsheets and calling in once a month so I don't waste my time doing this every missing stay/benefit.
bigshooter is offline  
Old Jul 9, 2019, 3:39 pm
  #713  
In Memoriam, FlyerTalk Evangelist
 
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Originally Posted by TerryK
It is an odd feeling that all my recent Bonvoy stays have been posted automatically. I have nothing to follow up on. Hope Bonvoy can keep it up. ^
Not only that but my stay at the Sheraton FRA posted in less than 36 hours
CMK10 is offline  
Old Jul 10, 2019, 5:59 pm
  #714  
 
Join Date: Dec 2015
Location: Sydney AUS
Programs: QF,VA Plat
Posts: 27
Had an issue where my stay at a Sheraton was credited for the wrong number of days (I believe this was due to two reservations being combined; the nights credited were only for the second part). Sent the folio to [email protected] and the issue was fixed in less than 6 hours. Very prompt service, was not expecting this based on past comments about Bonvoy. (I am ex-SPG user.)
jpp42 is offline  
Old Jul 11, 2019, 2:02 pm
  #715  
 
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,205
Maybe not the right thread, but I recently received an e-mail from Bonvoy customer service apologizing for a room which hadn't been ready when I arrived at a Marriott property in Florida for three hours after checkin. I was given a detailed explanation of what happened with a quote from the manager and offered 10,000 Marriott points for my troubles.

What's curious about this is that I've never stayed at or booked a room the Marriott property in Florida.
steveholt is online now  
Old Jul 11, 2019, 6:53 pm
  #716  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,574
Originally Posted by steveholt

What's curious about this is that I've never stayed at or booked a room the Marriott property in Florida.
OMG, that's hilarious. Hope I get one too!
margarita girl is online now  
Old Jul 11, 2019, 10:04 pm
  #717  
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,810
Originally Posted by steveholt
Maybe not the right thread, but I recently received an e-mail from Bonvoy customer service apologizing for a room which hadn't been ready when I arrived at a Marriott property in Florida for three hours after checkin. I was given a detailed explanation of what happened with a quote from the manager and offered 10,000 Marriott points for my troubles.

What's curious about this is that I've never stayed at or booked a room the Marriott property in Florida.
I was just thinking that was unheard of levels of customer service. It makes sense that it would somehow be wrong.
margarita girl likes this.
EuropeanPete is online now  
Old Jul 12, 2019, 3:31 am
  #718  
 
Join Date: Mar 2016
Posts: 209
Missing Platinum Welcome Amenity Points

I recently had a stay at a Sheraton Grande and I think they forgot that I was a platinum even though I checked in at the Elite desk. My room wasn't upgraded and my welcome amenity of 1000 points is missing. Since I've already completed the stay, there's no point complaining about the lack of room upgrade but how should I go about claiming the missing bonus points? Do I send an email to the hotel or is there a formal process?
randomasian is offline  
Old Jul 12, 2019, 3:41 am
  #719  
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,989
Did the stay post to your account? If so, the Platinum line can add the missing points amenity in about 2 seconds

Or you can email them the folio to post it (either over phone instantly or to research team) and then when they post it they can also add the welcome amenity
btonkid12345 is offline  
Old Jul 12, 2019, 4:53 am
  #720  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 100
Originally Posted by btonkid12345
Did the stay post to your account? If so, the Platinum line can add the missing points amenity in about 2 seconds

Or you can email them the folio to post it (either over phone instantly or to research team) and then when they post it they can also add the welcome amenity
Hi there,

Please send us a private message with you Marriott Bonvoy Platinum number and the stay you are referring to and we will have a look into this.

Social Media Team
Marriott International
[email protected]
Marriott Bonvoy Lurker III is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.