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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Oct 2, 2018, 4:57 pm
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Last edit by: decentmove
Missing stay form; can only be filled out 10 business days after checkout:

https://www.marriott.com/rewards/myAccount/missingStayRequest.mi

The above link/form applies no matter if you logged on using www.marriott.com or www.spg.com => which then translates to https://www.marriott.com/default.mi?program=spg&reset=true
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Marriott Bonvoy : Stays/Points not posting [Master Thread]

Old Jun 14, 2019, 12:42 am
  #691  
 
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,887
Oddly my 2-4 june stay post on 5th
and 5-7 june stay post on 8th

jw singapore and sheraton melbourne respectively
(and they all comes with double night promo bonus posted)
kaizen7 is offline  
Old Jun 14, 2019, 7:55 am
  #692  
 
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,647
June 4th-5th stay posted today (June 14th), so I guess that's progress...still waiting on the second one.
demkr is offline  
Old Jun 14, 2019, 11:19 am
  #693  
 
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
Posts: 1,290
I'm a week out and still nothing. Oddly the 250 points from not getting my room cleaned posted days ago... from the 2nd stay that is only 5 days past due.
mikeycanuk is offline  
Old Jun 14, 2019, 5:19 pm
  #694  
 
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,694
Originally Posted by mikeycanuk
I'm a week out and still nothing. Oddly the 250 points from not getting my room cleaned posted days ago... from the 2nd stay that is only 5 days past due.
My stay in Boston July 4-6 posted only on July 14 (but still with double points!). The time delay with posting stays/points is ridiculous. My stay in Malaysia in May posted with 10 delay with the correct points by a wrong hotel name (Westin Xi'an) which is in China.
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Old Jun 14, 2019, 8:18 pm
  #695  
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Originally Posted by Alex_I
My stay in Boston July 4-6 posted only on July 14 (but still with double points!).
Which year?
Kacee is offline  
Old Jun 15, 2019, 3:53 am
  #696  
 
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,442
Looks like they got unstuck. Posts came through yesterday. There is a problem with both my stacked paid and points stay not posting which I kind of expected but everything else is good.
margarita girl likes this.
yyzgigi is offline  
Old Jun 15, 2019, 5:38 pm
  #697  
 
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,694
my apologies - should be June 4-5 posted June 14.
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Old Jun 16, 2019, 2:07 am
  #698  
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Join Date: Aug 2012
Location: KHOU/KIAH
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Posts: 11,534
4 of my 6 stays have posted as of today. Seems to be churning now as my point balance keeps changing but activity has not posted yet, so I expect more will hit soon.
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Old Jun 16, 2019, 9:44 am
  #699  
 
Join Date: Nov 2007
Location: ATL
Posts: 409
No response from letter to Marriott?

After getting a less than helpful reply for a missing stay request I sent a letter to Marriott Customer Service in April asking for a second review. Itís now been two months and no reply. I was at least expecting some form letter reply. Is this usual? How long does it normally take them for a reply?
aeolos is offline  
Old Jun 16, 2019, 10:04 am
  #700  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Originally Posted by aeolos
After getting a less than helpful reply for a missing stay request I sent a letter to Marriott Customer Service in April asking for a second review. Itís now been two months and no reply. I was at least expecting some form letter reply. Is this usual? How long does it normally take them for a reply?
By email? A couple of days. By letter? Expect about 50-100 years.
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Old Jun 16, 2019, 10:07 am
  #701  
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Best response time (and success rate) is via Lurker mail.
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Old Jun 16, 2019, 10:22 am
  #702  
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Originally Posted by mahasamatman
Best response time (and success rate) is via Lurker mail.
I disagree. Best response time is to pick up the phone and call Customer Service number on the back of your card, and points will be in your account in 5 mins.
C17PSGR, imverge and TechnoTourist like this.
margarita girl is offline  
Old Jun 16, 2019, 11:26 am
  #703  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
OP ... is there something more to your story? Normally, it's pretty rare for me to have a missing stay but historically I just upload my bill to the website and get credit for it. I've never had a reply and it's pretty simple.

we can all give much better advice if you tell us the whole story :-)
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Old Jun 16, 2019, 11:42 am
  #704  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I'd be surprised if Marriott would reply to written letters......
HNLbasedFlyer is offline  
Old Jun 16, 2019, 12:40 pm
  #705  
 
Join Date: Nov 2007
Location: ATL
Posts: 409
Originally Posted by C17PSGR
OP ... is there something more to your story? Normally, it's pretty rare for me to have a missing stay but historically I just upload my bill to the website and get credit for it. I've never had a reply and it's pretty simple.

we can all give much better advice if you tell us the whole story :-)
Good point, I should see what you all think. I booked a leisure discount program rate promoted through my employer but my missing points request was denied because they said it wasnít a qualifying rate. I donít see anything in the Bonvoy T&Cs, the rate rules, or the program website T&Cs about it not qualifying. What irks me is I bought up from a deeper discount on a third party site so that I could qualify for points and a MegaBonus promo. The rate was also only $10 cheaper than AAA which does get points. I asked in a letter for a second review because some customer service companies actually take letters more seriously than the flood of emails they get.
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